Autoclerk (PMS) vs. RoomRaccoon PMS:
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The Decision

Choosing the right property management system (PMS) can significantly influence your hotel's operational efficiency and revenue. You’re evaluating AutoClerk, Inc. and RoomRaccoon, both promising solutions but with notable differences in features, support, and user feedback. Your decision hinges on which system aligns best with your hotel’s size, complexity, and growth goals. Do you prioritize recent reviews and broader functionality, or are you more focused on straightforward usability and cost?

Both products aim to streamline your daily tasks—from reservations to guest management—yet they approach these needs differently. AutoClerk caters to larger, independent properties and chains with its extensive integrations and revenue tools, while RoomRaccoon offers an all-in-one platform designed for small to medium-sized hotels seeking simplicity. So, which will serve your hotel best?

Is AutoClerk or RoomRaccoon Better for Hotels?

AutoClerk has been a longstanding player in hospitality tech, focusing on providing a comprehensive infrastructure for independent hotels and chains alike. It offers both web-based and Windows-based systems, with a suite of integrations and an emphasis on revenue management, guest profiles, and detailed reporting.

In contrast, RoomRaccoon, founded in 2017, is built for smaller hotels, boutique properties, and independents seeking an integrated, user-friendly solution. It combines PMS, channel management, booking engine, and more in a cloud-based platform designed to minimize operational complexity.

The core difference is in approach: AutoClerk aims to serve hotels with complex needs and larger portfolios, while RoomRaccoon focuses on delivering an easy-to-use, all-in-one platform for smaller operations. Do you need advanced features and scalability or quick, straightforward management?

Edge: RoomRaccoon.

AutoClerk vs RoomRaccoon: Which Should Your Hotel Choose?

If your hotel needs a flexible, scalable PMS with extensive third-party integrations, AutoClerk is the better fit. Its robust revenue management, detailed reporting, and support for chains make it ideal for properties aiming to grow and diversify their tech ecosystem.

However, if your hotel is a boutique or independent property looking for an intuitive system that consolidates booking, channel management, and guest communications, RoomRaccoon offers a compelling package. Its user-friendly interface and all-in-one design are perfect for hotels prioritizing ease of use and automation without the complexity of larger systems.

For properties with a focus on automation, guest experience, and rapid onboarding, RoomRaccoon’s recent reviews—169 compared to AutoClerk’s 3—give it a clear advantage.

Edge: RoomRaccoon.

Is AutoClerk or RoomRaccoon Easier to Use?

AutoClerk scores a 4.33/5 for ease of use, with users describing its interface as simple but acknowledging that it could benefit from a modern design. Its onboarding process is rated at 4.33/5, and support is praised for quick resolutions, particularly support availability 24/7. However, some users find its interface less intuitive and more geared toward experienced staff.

RoomRaccoon excels with a 4.74/5 rating, praised for its user-friendly, intuitive interface, and straightforward onboarding process that minimizes staff training time. Customers highlight how quickly new users adapt and how the system simplifies daily operations, especially for small teams.

Edge: RoomRaccoon.

Which Has Better Features: AutoClerk or RoomRaccoon?

AutoClerk offers core functionalities like guest profiles, loyalty programs, and revenue forecasting, but it lacks the extensive feature set seen in RoomRaccoon. RoomRaccoon boasts 51 unique features, including a channel manager, booking engine, payment processing, automated night audits, CRM, guest profiles, ancillary revenue tools, and a mobile app.

These features allow for a more integrated and automated workflow, especially beneficial for small hotels seeking to automate repetitive tasks and improve guest management. AutoClerk is more limited in features—lacking an integrated channel manager, booking engine, or automation tools.

Edge: RoomRaccoon.

Which Has Better Customer Support: AutoClerk or RoomRaccoon?

AutoClerk’s support team earns a 4.33/5 rating, with reviews praising their 24/7 availability and quick issue resolution—"support is extremely good at returning calls and resolving issues." However, with only 3 reviews in total, feedback is limited, and some users note the interface could be more intuitive.

RoomRaccoon’s support scores slightly higher at 4.53/5, with reviews emphasizing responsiveness and helpfulness—“the team is eager to assist and takes feedback seriously.” Given its larger user base (169 reviews), the consensus is that support is reliable and proactive.

Edge: RoomRaccoon.

Which Has More Integrations: AutoClerk or RoomRaccoon?

AutoClerk integrates with 8 verified partners, including notable names like SiteMinder and Cendyn, which is suitable for properties needing specific third-party tools. Its integrations are primarily focused on revenue management and payment solutions.

RoomRaccoon’s ecosystem is more extensive with 88 verified partners, including shared partners like SiteMinder, but also many specialized integrations like Sage, Paxxio, and RevControl. Its open API and broad partner list enable more flexibility for properties that rely on multiple tools.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: AutoClerk or RoomRaccoon?

RoomRaccoon has a significantly higher overall rating of 4.88/5 based on 169 reviews, with recent feedback highlighting its ease of use, automation, and revenue growth. Hotels in the independent, boutique, and small hotel segments consistently praise its simplicity and functionality.

AutoClerk’s rating is 3.5/5 based on just three reviews, with limited recent feedback. Some users appreciate its support but find the interface less modern and less tailored to small hotels.

For current user sentiment, RoomRaccoon clearly leads.

Edge: RoomRaccoon.

How Much Do AutoClerk and RoomRaccoon Cost?

AutoClerk does not list pricing publicly, which suggests it may provide customized quotes based on property size and needs. Its model likely includes licensing, support, and integration fees.

RoomRaccoon charges a flat $1,000 monthly fee, with no additional implementation costs, making budgeting straightforward for small hotels and independents. Its transparent pricing simplifies decision-making, especially for hotels prioritizing cost predictability.

What Type of Hotel Should Use AutoClerk?

• Hotels with multiple properties or chains seeking a scalable, flexible PMS.
• Properties that need extensive integrations with third-party systems.
• Hotels that require detailed revenue and reporting tools.
• Management companies managing diverse portfolios.
• Larger independent hotels looking for robust, customizable solutions.

Not ideal if your hotel is small, local, or prefers an easy-to-setup, all-in-one platform.

What Type of Hotel Should Use RoomRaccoon?

• Small hotels, boutique properties, or bed & breakfast inns.
• Hotels prioritizing automation and guest experience.
• Independents looking for a simple, integrated PMS and booking engine.
• Properties focusing on increasing direct bookings and revenue.
• Hotels seeking fast onboarding and minimal staff training.

Not ideal if your property requires advanced revenue management, extensive integrations, or supports large chains.

RoomRaccoon vs AutoClerk: The Bottom Line for Hotels

AutoClerk delivers a broad, customizable PMS suitable for larger, multi-property hotels and chains. Its strengths lie in its flexibility, integrations, and advanced revenue management—ideal for hotels with complex operational needs.

RoomRaccoon excels as a user-friendly, all-in-one platform for small to medium-sized hotels, especially independents and boutique properties. Its recent reviews, high ratings, and extensive features make it the better choice for hotels seeking simplicity combined with automation.

If your hotel is a small independent seeking to grow efficiently without overwhelming complexity, RoomRaccoon is the clear winner. Conversely, if your operation involves multiple properties or requires advanced revenue tools, AutoClerk could better serve your needs.