Beds24 vs. RMS:
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The Decision

Choosing the right hotel management software means balancing features, ease of use, support, and cost. Beds24 and RMS both aim to streamline your operations, but they serve different hotel types and business sizes.

Beds24 offers a broad, flexible platform suited for small to mid-sized properties, especially vacation rentals and B&Bs. RMS, on the other hand, caters to a wider range of property types, with more advanced automation and integration features, favored by larger, multi-property groups.

Which product better fits your hotel’s operational complexity and growth plans?

Is Beds24 or RMS Better for Hotels?

Both Beds24 and RMS help manage reservations, synchronize listings, and process payments, but they diverge in scope and depth. Beds24, founded in 2006, provides a multi-property platform with an emphasis on channel management, direct bookings, and automation. RMS, established in 1983, delivers a comprehensive, scalable solution with a well-rounded set of features designed for larger or expanding portfolios.

Beds24 boasts an easy-to-set-up, cost-effective system favored by small hotels, B&Bs, and vacation rentals. RMS appeals to hotels seeking a unified, enterprise-level system, with robust automation, more integrations, and extensive customization options.

Can your property benefit from RMS’s deeper feature set or is Beds24’s straightforward approach sufficient?

Beds24 vs RMS: Which Should Your Hotel Choose?

If your hotel needs a flexible, budget-friendly platform primarily for vacation rentals, B&Bs, or small hotels, go with Beds24. Its channel management, automated workflows, and direct booking tools make it ideal for properties that rely heavily on OTAs and online bookings.

If your hotel requires a full-scale management system with advanced revenue management, POS, CRS, and guest CRM capabilities, RMS is the stronger choice. Its extensive integrations and support for multi-property management suit mid-sized to large hotels, resorts, or chains looking to streamline complex operations.

For boutique hotels or independent properties with simple needs, Beds24 suffices. Large portfolios or hotels seeking automation and scalability should lean toward RMS.

Is Beds24 or RMS Easier to Use?

Beds24’s interface has a reputation for being functional but not particularly intuitive, with a steep learning curve that may challenge staff during onboarding. Its user ratings are low, and recent reviews highlight difficulties with system quirks and performance lag.

RMS, rated at 4.3/5 with over 224 recent reviews, wins on ease of use. Hotels praise its intuitive dashboard, quick onboarding (average 4.14/5), and helpful support staff. RMS’s user-friendly design reduces staff training time and enhances daily productivity.

Edge: RMS.

Which Has Better Features: Beds24 or RMS?

RMS offers 43 unique features, including a channel manager, EPoS, revenue management, guest CRM, online booking engine, automated night audit, and group management. Its integrated CRS and native email marketing streamline complex hotel operations.

Beds24 provides 31 features, with key offerings like its drag-and-drop tapechart and core PMS functionalities. However, it lacks many advanced features present in RMS, such as revenue management modules or native POS integrations.

Edge: RMS.

Which Has Better Customer Support: Beds24 or RMS?

RMS’s customer support earns a 4.52/5 rating, with recent reviews praising its responsiveness and helpfulness. Hoteliers appreciate the personalized onboarding and ongoing assistance, highlighting its online 24/7 support.

Beds24, with a 0/5 rating, has no recent reviews or support feedback available, indicating limited or unverified support quality. Several users mention difficulties with performance and bugs that could benefit from better assistance.

Edge: RMS.

Which Has More Integrations: Beds24 or RMS?

RMS connects with 112 verified partners, including Criton, Sage, STR, and Unifocus, covering PMS, CRS, revenue management, and POS systems. Its extensive partner network enables customized workflows across multiple hotel functions.

Beds24 offers 19 verified integrations, such as Airbnb, Vrbo, Booking.com, and Expedia, mainly focusing on channel management and booking portals. While sufficient for small-scale operations, RMS’s broader integration options support more complex hotel ecosystems.

Edge: RMS.

Which Do Hoteliers Rate Higher: Beds24 or RMS?

RMS’s overall rating of 4.56/5, based on 224 recent reviews, reflects high satisfaction, especially among hotels managing multiple properties. Its users commend its automation, reporting, and support, with one reviewer noting, “It was the easiest onboarding process I’ve had of any system.”

Beds24’s rating, at 0/5, is unverified due to no recent reviews, making it difficult to assess user satisfaction. The lack of recent feedback suggests lower confidence in its current performance.

Edge: RMS.

How Much Do Beds24 and RMS Cost?

Beds24 charges a flat fee of $100 per month, with no free trial or implementation fees, making it an affordable option for small hotels. RMS’s base price is $700 per month, reflecting its broader feature set and enterprise focus, with no trial offer available.

While RMS’s higher cost might be justified for larger operations, Beds24’s lower price point appeals to smaller properties and startups.

What Type of Hotel Should Use Beds24?

• Hotels that operate primarily in vacation rentals, B&Bs, and small hotels.
• Teams that need an affordable, easy-to-deploy channel manager.
• Properties with limited budgets and simple operational workflows.
• Hotels that want to automate reservations and guest communication.
• Not ideal if your hotel requires advanced revenue management, POS, or large-scale integrations.

What Type of Hotel Should Use RMS?

• Hotels managing multiple properties or large resorts.
• Teams seeking integrated revenue management, guest CRM, and POS.
• Properties that need flexible rate configurations and detailed reporting.
• Hotels targeting automation and scalability to support growth.
• Not ideal if your hotel is a small, independent property with minimal operational complexity.

RMS vs Beds24: The Bottom Line for Hotels

RMS stands out for its comprehensive feature set, ease of use, and recent positive reviews, making it the better choice for most mid-sized and large hotels. Its extensive integrations and support are tailored to streamline complex hotel operations and improve profitability.

Beds24 offers a cost-effective, straightforward platform ideal for small-scale properties, vacation rentals, or hotels with limited operational needs. Its channel management and automation capabilities make it suitable for properties prioritizing budget and simplicity.

For hotels seeking a reliable, supported, and scalable system, RMS is the clear winner. Smaller properties or those with tight budgets should consider Beds24 as a practical, no-frills alternative.