BookingCenter vs. RMS:
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The Decision

Choosing the right hotel management software is crucial for your property's operational efficiency and guest experience. BookingCenter by BookingCenter and RMS are two popular options, but they serve very different needs. BookingCenter offers a straightforward desktop and web-based PMS with basic distribution features, while RMS provides a comprehensive, cloud-based platform with extensive integrations and advanced modules. How do you determine which aligns best with your hotel’s priorities?

If you want a simple, local solution that covers core property management tasks, BookingCenter might seem appealing. However, RMS’s broader feature set and market presence make it a more compelling choice for hotels aiming to scale or improve guest engagement. Are you ready to dive into a detailed comparison?

Is BookingCenter or RMS Better for Hotels?

BookingCenter presents a desktop and web-based PMS built for independent hotels and small groups seeking an integrated platform for property and distribution management. Its focus is on basic operations, with a limited number of integrations, and no recent reviews, which raises questions about ongoing support and development.

Conversely, RMS is a robust hospitality platform trusted by over 7,000 businesses across 70 countries, with a high overall rating of 4.56/5 based on 224 reviews. Recent reviews highlight its real-time insights, automation, and extensive features, which contribute to its high customer satisfaction. RMS’s strong global presence and active user base demonstrate its reliability and continual evolution.

Given RMS’s recent reviews and high scores, it clearly benefits from ongoing support and feature enhancements. BookingCenter's zero reviews over the past six months suggest less current relevance or development activity. Does your hotel need a solution backed by active, recent user feedback and a broad feature set?

RMS vs BookingCenter: Which Should Your Hotel Choose?

If your hotel needs a full-suite, cloud-based management system that scales with your growth, RMS is the logical pick. Its features include a channel manager, booking engine, guest CRM, revenue management, and integrated POS, with 74 unique features and 112 verified integrations, including major partners like Criton and STR.

If your hotel requires a simple, desktop-based PMS primarily for small properties or independent operations without extensive integration needs, BookingCenter might suffice. However, its limited feature set and lack of recent reviews make it less suitable for hotels planning to expand or modernize their operations.

Ultimately, RMS offers a more comprehensive, future-proof platform, especially if you prioritize automation, integrations, and guest engagement tools. Are you ready to choose a solution designed for growth and adaptability?

Is BookingCenter or RMS Easier to Use?

RMS has a solid user rating of 4.3/5 for ease of use, with recent reviews praising its intuitive interface, straightforward onboarding, and helpful support staff. Users describe RMS as “easy to implement,” with “quick response times” from support teams and flexible workflows.

BookingCenter, however, has no recent reviews and a 0/5 rating, which casts doubt on its current usability or ongoing support. Without recent feedback, it's unclear whether BookingCenter is as user-friendly or well-supported as RMS.

Edge: RMS. Its high usability score, recent positive reviews, and active support make it more accessible for your team to adopt and maintain.

Which Has Better Features: BookingCenter or RMS?

RMS provides 74 distinct features, including a channel manager, booking engine, guest CRM, revenue management, POS, automation tools, and extensive reporting capabilities. In contrast, BookingCenter offers no unique features beyond basic PMS and GDS/OTA management, limiting its scope.

The breadth and depth of RMS’s features allow your team to automate routine tasks, personalize guest interactions, and manage multiple revenue streams efficiently. The extensive integrations with third-party partners further enhance its functionality.

Edge: RMS. Its large feature library and integration ecosystem provide the tools you need to operate competitively.

Which Has Better Customer Support: BookingCenter or RMS?

RMS boasts a customer support rating of 4.52/5, with recent reviews emphasizing quick, helpful responses and proactive assistance from support staff. Comments include praise for dedicated support during onboarding and ongoing help with troubleshooting.

BookingCenter has no recent reviews, making it impossible to assess current support quality. The lack of recent feedback suggests potential issues with support responsiveness or service quality.

Edge: RMS. Its high support rating and recent positive reviews indicate your team will receive reliable assistance when needed.

Which Has More Integrations: BookingCenter or RMS?

RMS offers 112 verified integrations, including popular partners like Criton, Sage, STR, and Unifocus, facilitating connections across revenue management, POS, marketing, and distribution channels. Shared integrations include Airbnb and Aven Hospitality, with numerous exclusive third-party partners.

BookingCenter has only 2 verified partners, which limits its ability to connect with modern third-party tools. For hotels seeking a flexible, connected tech stack, RMS’s extensive ecosystem is a significant advantage.

Edge: RMS. Its wide array of integrations supports scalable, multi-faceted operations.

Which Do Hoteliers Rate Higher: BookingCenter or RMS?

RMS has a high overall rating of 4.56/5, with recent reviews praising its automation, ease of use, and support. Hotels of various sizes, from boutique to large properties, report satisfaction with RMS’s customization and operational tools.

BookingCenter’s rating is 0/5, with no recent reviews to gauge current user sentiment. Its absence of recent feedback suggests it may no longer actively serve a broad hotel market.

Edge: RMS. Its high, recent ratings across multiple segments confirm its standing with hoteliers.

How Much Do BookingCenter and RMS Cost?

BookingCenter’s pricing details are unavailable, which implies it might be a custom quote or less transparent. RMS costs $700/month for its platform, with no additional implementation or setup fees, making it transparent for budget planning.

If budget is a concern, RMS’s predictable pricing provides clarity. The lack of BookingCenter’s pricing makes it harder to evaluate its value proposition relative to RMS.

What Type of Hotel Should Use BookingCenter?

• Hotels that need a straightforward, desktop-based PMS without complex integrations.
• Small independent properties seeking basic property and distribution management.
• Hotels with limited IT support, preferring a simple interface.
• Hotels that operate primarily in regions where BookingCenter’s limited regional presence isn't critical.

Not ideal if:

• Your hotel plans to scale or expand to multiple properties.
• You require extensive integrations or automation.
• You prioritize ongoing support and frequent feature updates.

What Type of Hotel Should Use RMS?

• Hotels managing multiple properties across regions, needing scalable systems.
• Hotels seeking automation in guest communication, revenue management, and operations.
• Hotels that value real-time insights and detailed reporting.
• Hotels with a focus on guest experience, personalization, and upselling.

Not ideal if:

• You operate a very small, independent hotel with minimal tech needs.
• Your budget restricts investment in a premium platform.
• You prefer a locally hosted, on-premise system rather than cloud-based.

RMS vs BookingCenter: The Bottom Line for Hotels

The core difference is that RMS offers a comprehensive, cloud-based platform designed for growth, automation, and extensive integrations, while BookingCenter is a more basic, desktop-oriented PMS with limited recent support or feature updates. RMS’s broad feature set, active user base, and recent reviews make it a more reliable choice for hotels aiming to modernize and expand.

Choose RMS if your hotel needs a flexible, scalable system that supports complex operations and guest engagement. Its high customer ratings, 112 integrations, and proven track record position it as the better option for most hotels with growth ambitions.

Opt for BookingCenter only if your property requires minimal features, prefers a local setup, and has no plans for expansion or integration complexity. However, given the lack of recent reviews and updates, RMS remains the stronger, future-proof choice.