Bowo - Guest App vs. Smart Check-in/Out by DOWHAT:
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The Decision

Choosing between Bowo - Guest App and DOWHAT’s Smart Check-in/Out depends on your hotel’s priorities. While both solutions aim to improve guest experiences through digital tools, they address different aspects of guest engagement and operational efficiency. Bowo emphasizes personalized services, upselling, and comprehensive guest interaction, whereas DOWHAT focuses primarily on streamlining check-in and check-out processes. So, which will better serve your hotel’s specific needs?

Both products tackle common hospitality challenges: reducing queues, enhancing guest satisfaction, and increasing revenue. However, Bowo offers a broader suite of features for guest engagement, including service ordering and personalized communication. DOWHAT, by contrast, specializes in contactless arrivals and departures, ideal for hotels prioritizing operational speed. Are you looking for a full-scale guest relationship platform or a focused check-in/out tool?

Bowo vs DOWHAT: Which Should Your Hotel Choose?

If your hotel needs a versatile guest app that improves engagement, increases revenue through upselling, and centralizes services, Bowo is the clear choice. It’s especially suitable if your property caters to luxury, boutique, or brand-centric hotels that want to elevate the guest experience with personalized digital interactions.

If your primary goal is to speed up arrivals and departures, reduce front desk queues, and implement contactless check-in/out, DOWHAT fits better. It’s ideal for hotels that want a straightforward, cost-effective solution to modernize check-in processes, especially in markets with high health and safety standards.

Given the more extensive review base and recent feedback, Bowo’s higher engagement score and broader feature set make it the more reliable choice for most hotels seeking comprehensive guest experience management.

Is Bowo or DOWHAT Easier to Use?

Bowo’s platform boasts a high user rating of 4.87/5, with many reviews praising its intuitive interface and ease of customization, making staff onboarding smoother. Clients mention how quick and straightforward it is for staff to adopt and adapt the system, with some noting the platform’s user-friendly backend and strong support.

DOWHAT, while also rated well at 4.33/5 for ease of use, receives fewer recent reviews, and some users mention occasional bugs and difficulty syncing across devices. Its onboarding process appears less streamlined, which could slow initial adoption.

Edge: Bowo

Which Has Better Features: Bowo or DOWHAT?

Bowo offers 11 shared features, including digital room directories, automated communication, upselling tools, and integrations with multiple PMS and CRM systems. It also provides extensive customization options, enabling hotels to tailor the app’s look and feel.

DOWHAT has only one unique feature — app download — which is less comprehensive in comparison. While it excels in contactless check-in/out and access management, it lacks the breadth of engagement tools found in Bowo.

Overall, Bowo’s feature set is more robust and versatile, covering a wider range of guest interaction points.

Edge: Bowo

Which Has Better Customer Support: Bowo or DOWHAT?

Bowo’s customer support is highly rated at 4.85/5, with reviews highlighting proactive, personalized, and responsive assistance. Many clients emphasize how support staff help optimize the platform and resolve issues quickly, often describing their experience as “fully personalized from A to Z.”

DOWHAT’s support score is slightly lower at 4/5, with some reviews indicating occasional delays and less personalized service. Given the importance of reliable support in deploying guest-facing solutions, Bowo’s higher rating suggests a more consistent, dependable support experience.

Edge: Bowo

Which Has More Integrations: Bowo or DOWHAT?

Bowo boasts 31 verified integrations, including major hotel systems like Oracle Hospitality, Mews, and RoomChecking, along with notable partners like apaleo and HiJiffy. Its extensive partnership network offers flexibility for hotels with existing management platforms.

DOWHAT has only 2 verified integrations, including its own platform and Oracle Hospitality, limiting integration options. This narrower scope could restrict your ability to connect with other hotel management tools or customize workflows.

For seamless operation and future scalability, Bowo’s broader integration ecosystem is a clear advantage.

Edge: Bowo

Which Do Hoteliers Rate Higher: Bowo or DOWHAT?

Bowo’s more extensive review base (99 reviews) and recent feedback indicate higher satisfaction, with a Likelihood to Recommend of 97%. Its overall rating on various metrics consistently outperforms DOWHAT, especially in onboarding, customer support, and ease of use.

DOWHAT, with only 3 reviews, has a lower NPS score of 7.67/10 and a Likelihood to Recommend of 77%. The limited and less recent reviews make its rating less reliable, but the data suggests less overall satisfaction.

Given the volume and recency of feedback, Bowo’s ratings reflect a more trusted user experience.

Edge: Bowo

How Much Do Bowo and DOWHAT Cost?

Bowo’s pricing starts at $600 per month, with no free tier or trial available, which might be a consideration for smaller properties. Its pricing model is straightforward but potentially higher for hotels evaluating ROI.

DOWHAT offers a lower base price at $400 per month, also without trial options. While cheaper, its limited features and fewer integrations may mean additional costs if you need to expand functionality later.

Cost alone shouldn’t determine your choice—consider the value and feature set aligned with your hotel’s needs.

What Type of Hotel Should Use Bowo?

• Hotels that want to deepen guest relationships through personalized communication and upselling.
• Properties seeking a digital platform to centralize services like room directory, reservations, and post-stay messaging.
• Hotels aiming to increase revenue via cross-selling opportunities.
• Luxury, boutique, or branded hotels that prioritize guest experience and personalization.
• Hotels willing to invest in a flexible, customizable app integrated with multiple systems.

Not ideal if your property primarily targets budget travelers or has minimal digital engagement plans.

What Type of Hotel Should Use DOWHAT?

• Hotels that prioritize quick implementation of contactless check-in/out.
• Properties looking to reduce queues and improve operational efficiency at arrivals and departures.
• Hotels in health-conscious markets requiring contactless solutions.
• Smaller hotels or hostels that need a simple, straightforward solution.
• Hotels with existing tech infrastructure seeking minimal setup.

Not ideal if you seek a feature-rich guest app for ongoing engagement or upselling.

Bowo vs DOWHAT: The Bottom Line for Hotels

Bowo offers a comprehensive guest app platform designed to improve guest engagement, increase revenue, and streamline operations. It’s best suited for hotels that want a full-service digital experience, with high customization and integration capabilities.

DOWHAT excels at simplifying check-in and check-out, making it ideal for hotels that need operational efficiency and contactless processes without extensive guest engagement features. Its focus on streamlined arrivals and departures makes it a good fit for quick deployments and smaller properties.

If your hotel values a versatile, well-reviewed platform with extensive integrations, Bowo is the definitive choice. For straightforward check-in/out solutions with lower upfront costs, DOWHAT is worth considering.

Our Verdict

Based on the review data, Bowo’s broader feature set, higher user ratings, and extensive integrations make it the stronger choice for most hotels. Its more recent reviews and higher customer satisfaction scores demonstrate its reliability and effectiveness in enhancing guest experiences.

DOWHAT may serve niche needs for contactless check-in/out, especially if budget constraints are tight, but its limited features and smaller review base reduce confidence in its long-term value.

For hotels aiming to modernize and elevate guest engagement, Bowo is the clear leader. If operational efficiency for arrivals and departures is your top priority, DOWHAT can be a suitable, cost-effective solution.