It makes it possible to develop concierge activities and all the secondary points of sale at the hotel, whether it is the SPA or the restaurants. The possibility of booking these activities directly has been shown to facilitate and boost reservations. Over the past 3 months, for example, the hotel has logged 93 room service orders and 191 activity reservations via the app. And the hotel does not only promote its in-house activities. External activities have been included, allowing the hotel to attract local customers.

Another advantage that Les Roches Blanches has gained from Bowo solutions is the streamlining of its processes. The automation of orders allows the receptionists to spend less time on the phone. As a result, the hotel can provide a higher-quality customer service because tasks that can be automated are handled by Bowo, freeing up the staff to focus on more high-value-added tasks.

"Something more in the guest experience". With Bowo, the hotel has developed a tailor-made city guide for example, showing places where their clients can go for a walk, visit museums, etc. The hotel can therefore help customers organise their stay - customers who can be a bit short of inspiration when they arrive, because they don't know the area.