Counter vs. Resly PMS:
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The Decision

Choosing between Counter by Counter and Resly PMS by Resly hinges heavily on your hotel’s specific operational needs. Both systems address core property management functions, but Counter’s primary focus is on hostel management with a straightforward interface, while Resly emphasizes managing management rights and short-term holiday rentals with a broader technological suite. Do you prioritize ease of use and industry-specific features, or do you need a system tailored for complex management structures?

Counter’s extensive reviews, recent updates, and high ratings mark it as a more established player, especially within the hostel segment. Resly’s niche focus and limited review data make it less proven in comparison. Which features and support levels are most crucial for your decision?

Quick Verdict

Counter offers a highly rated PMS primarily for hostels and small accommodations, with a user satisfaction score of 4.73/5 based on 54 reviews, most within the last six months. It’s favored for its ease of use, support, and automation. Resly, with no recent reviews or ratings, appears less validated, especially for hoteliers seeking robust, proven solutions.

If your hotel operates in the hostel segment or values a system with a strong support community, Counter is the clear choice. For management rights or complex holiday letting, Resly may be suitable, but its limited review data is a concern.

Is Counter or Resly Better for Hotels?

Counter and Resly serve different hotel profiles, with Counter excelling in hostel environments. Counter’s interface is praised for its simplicity and fast onboarding, making it a strong match if your team needs quick, reliable management of guest bookings, check-ins, and integrations with POS and channel managers.

Resly, by contrast, targets property management rights and short-term holiday rentals, focusing on trust accounting and managing multiple property types. It offers a broader feature set, including guest communication, automated reminders, and real-time reporting, but lacks recent user feedback to confirm its performance.

The critical question is whether your hotel prioritizes a dedicated hostel management system or a broader property management platform for diverse rental models.

Is Counter or Resly Easier to Use?

Counter’s ease of use is supported by a 4.6/5 user rating and positive reviews praising its intuitive interface. Users highlight its mobile friendliness, straightforward calendar management, and quick staff onboarding. Support is highly rated at 4.96/5, with comments emphasizing fast, helpful responses.

Resly’s user experience is less documented, but its marketing emphasizes simplicity and ease of management for complex rental operations. However, the lack of recent reviews means we lack current data on its usability and onboarding.

Edge: Counter.

Which Has Better Features: Counter or Resly?

Counter offers 15 shared features plus 4 unique functionalities, such as online 24/7 support, automated night audit, and multi-lingual capabilities. Its strengths lie in integrations with platforms like Stripe and Goki, making it suitable for hostel operations with automated payments and access control.

Resly boasts 30 features exclusive to its platform, including guest messaging, automated reminders, digital registration, real-time status updates, and a comprehensive suite for managing multiple properties and tasks. Its feature set is broader but unverified through recent user feedback.

Edge: Resly, for its extensive feature list.

Which Has Better Customer Support: Counter or Resly?

Counter’s support team is highly praised, with a 4.96/5 rating and reviews highlighting quick, professional responses from staff like Evelyn and Max. Users appreciate the responsiveness, though some note support can be slower in certain time zones.

Resly’s customer support data is unavailable, making it difficult to evaluate its responsiveness or quality. Without recent reviews, the support experience remains uncertain.

Edge: Counter.

Which Has More Integrations: Counter or Resly?

Counter integrates with 7 verified partners, including Goki, Stripe, SiteMinder, Cloudbeds, and others. Its integrations cover key operational areas like payment processing, channel management, and access control, which are vital for hostel operators.

Resly integrates with only 2 verified partners, notably Goki and RoomPriceGenie, limiting its connectivity options. While Resly’s features are comprehensive, fewer integrations may restrict expansion and automation.

Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or Resly?

Counter’s ratings are recent and robust: a 4.73/5 overall score, with a 91% likelihood to recommend based on 54 reviews. Hoteliers in the hostel segment rate it particularly highly, with some praising its simplicity and support.

Resly lacks recent reviews and publicly available ratings, making it impossible to determine current user satisfaction. Its niche focus suggests it may cater well to management rights but without validated feedback, its broader appeal is uncertain.

Edge: Counter.

How Much Do Counter and Resly Cost?

Both products do not publicly list prices, and neither offers a free trial or tiered pricing publicly. As of now, detailed pricing models are unavailable, so your team should contact vendors for quotes tailored to your property size and needs.

What Type of Hotel Should Use Counter?

• Hotels that operate hostels or similar shared accommodation models.
• Teams prioritizing straightforward, mobile-friendly PMS solutions.
• Properties needing automated night audits and POS integrations.
• Hotels seeking multi-lingual support for diverse staff.
• Small to medium-sized properties with limited IT resources.

Not ideal if you require detailed revenue management or extensive reporting features.

What Type of Hotel Should Use Resly?

• Hotels managing management rights or multiple short-term rental units.
• Teams needing integrated trust accounting with booking management.
• Properties seeking automation in guest communication and task management.
• Hotels prioritizing real-time reporting and digital registration.
• Businesses that want a broad feature suite for operational efficiency.

Not ideal if you need a proven, highly-rated PMS with extensive recent user feedback or broader third-party integrations.

The Bottom Line for Hotels

Counter by Counter offers a well-tested, highly-rated PMS focusing on hostels and small accommodations. Its ease of use, quick onboarding, and responsive support make it an excellent choice for properties looking for simplicity and proven reliability.

Resly by Resly, with its extensive features for management rights and holiday rentals, remains less validated due to the absence of recent reviews. Its broader feature set may appeal to complex operators but carries higher risk without user feedback.

If your hotel values a trusted, mature platform with a strong support community and recent positive reviews, Counter is the definitive choice. For specialized management of multiple properties with complex needs, Resly could be considered once more reviews become available.