Easy Innkeeping (by GraceSoft ) vs. ThinkReservations All-in-1 HMS:
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The Decision

Choosing between Easy Innkeeping by GraceSoft and ThinkReservations All-in-1 HMS hinges on your hotel’s specific needs and priorities. Both platforms aim to streamline operations and improve guest experiences, but they diverge significantly in terms of user base, features, and support.

Easy Innkeeping offers a straightforward, all-in-one property management system primarily for small to midsized properties, emphasizing reservations, payments, and guest communication. ThinkReservations, meanwhile, positions itself as a comprehensive solution for independent lodgings, with robust integrations, yield management, and advanced reporting.

What factors matter most to your team: cost efficiency, feature depth, ease of use, or integration capabilities? Let’s explore how these two compare across key aspects.

Is Easy Innkeeping or ThinkReservations Better for Hotels?

Easy Innkeeping is designed for small to midsized properties such as inns, cabins, and vacation rentals seeking a simple, budget-friendly management solution. It connects to major OTAs and includes tools for reservations, guest communication, and CRM, but its limited integrations and offline capabilities can be a drawback.

ThinkReservations targets independent hotels, B&Bs, and boutique properties looking for a full-featured platform with extensive OTA integrations, yield management, and detailed reports. It offers more advanced revenue tools and has a broader market presence, especially in North America.

Both products address core management needs, yet they differ in scalability and feature depth. Do you need a straightforward solution or a more detailed, scalable system?

ThinkReservations vs Easy Innkeeping: Which Should Your Hotel Choose?

If your hotel needs a simple, affordable system focused on reservations and guest engagement, Easy Innkeeping is a good fit. Its lower price point ($300 versus $1,100 for ThinkReservations) and ease of onboarding make it appealing for small properties or those new to PMS software.

However, if your hotel requires advanced revenue management, OTA integrations, and detailed analytics, ThinkReservations is the superior choice. It’s ideal for independent hotels with growth ambitions, given its 312 recent reviews and high ratings (4.88/5), compared to Easy Innkeeping’s minimal review presence and older feedback.

In short, choose Easy Innkeeping for basic needs on a budget; opt for ThinkReservations if you want a scalable, feature-rich platform with proven user satisfaction.

Is Easy Innkeeping or ThinkReservations Easier to Use?

Ease of use is crucial for staff adoption and operational efficiency. Easy Innkeeping boasts a high rating of 4.4/5 for ease of use, with positive comments about its straightforward interface and supportive onboarding. Its limited reviews suggest familiarity with its simplicity.

ThinkReservations scores even higher at 4.8/5, with users emphasizing its intuitive design and comprehensive onboarding. Recent reviews highlight how quickly new staff can learn the system, and its user-friendly interface simplifies complex tasks like revenue management and OTA syncing.

Edge: ThinkReservations.

Which Has Better Features: Easy Innkeeping or ThinkReservations?

Easy Innkeeping offers 39 shared features plus 9 unique ones, including online checkout, employee messaging, guest feedback management, native email marketing, and rules-based room assignments. These features help with reservations, communication, and CRM but lack advanced revenue tools.

ThinkReservations provides 39 shared features plus 4 exclusive features like RevPaR & ADR reports, digital registration, ancillary revenue tracking, and GDPR compliance. Its standout features include revenue management, rate optimization, and integrations with OTAs like Airbnb, Expedia, and TrustYou.

Edge: ThinkReservations.

Which Has Better Customer Support: Easy Innkeeping or ThinkReservations?

Customer support quality influences operational success. GraceSoft scores a perfect 5/5, with reviews praising its prompt, courteous, and helpful support staff, especially for users with limited web experience.

ThinkReservations has a strong support rating of 4.79/5, with reviews emphasizing its accessibility, knowledgeable staff, and quick responses. Recent testimonials highlight its ongoing improvements and reliable assistance, making it a trusted partner.

Edge: Easy Innkeeping.

Which Has More Integrations: Easy Innkeeping or ThinkReservations?

Integrations streamline operations, especially with OTAs and revenue tools. Easy Innkeeping currently has no verified partners, limiting its ability to connect with third-party platforms.

ThinkReservations boasts 16 verified integrations, including major OTAs (Airbnb, Expedia, TripAdvisor), channel managers, and guest feedback systems like TrustYou and ThinkMessenger. This extensive ecosystem gives your team flexibility and efficiency.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Easy Innkeeping or ThinkReservations?

With 312 recent reviews, ThinkReservations enjoys a high overall rating of 4.88/5, especially among small hotels, B&Bs, and boutique properties. Its latest reviews praise its ease of use, support, and revenue features.

Easy Innkeeping's reviews are limited (only 5 total, no recent reviews) and do not provide meaningful insights into user satisfaction. Its older ratings and small review base suggest lower confidence in its current performance.

Edge: ThinkReservations.

How Much Do Easy Innkeeping and ThinkReservations Cost?

Easy Innkeeping is priced at a $300 base fee, with no hidden charges, making it a budget-friendly option for small properties.

ThinkReservations costs $1,100 upfront but offers a comprehensive, all-in-one platform with more advanced features. Its higher price reflects its broader capabilities and integrations.

If budget is a priority, Easy Innkeeping is attractive; for more feature depth, ThinkReservations justifies the investment.

What Type of Hotel Should Use Easy Innkeeping?

• Hotels that prioritize affordability and simplicity.
• Properties with limited staff or tech expertise.
• Small inns, cabins, or vacation rentals needing core reservation management.
• Properties that do not require extensive OTA integrations or revenue tools.

Not ideal if your hotel aims for scalability, advanced revenue management, or integration with numerous external platforms.

What Type of Hotel Should Use ThinkReservations?

• Independent hotels, boutique properties, and B&Bs seeking advanced features.
• Hotels that want detailed analytics, yield management, and multi-channel distribution.
• Properties with growth plans needing integrations with OTAs like Airbnb and Expedia.
• Teams that value responsive support and proven user satisfaction.

Not ideal if your hotel is very small with basic needs, or if budget constraints prevent investing in a premium system.

The Bottom Line for Hotels

If simplicity, affordability, and core reservation features are your priorities, Easy Innkeeping offers a straightforward, budget-friendly choice. Its limited integrations and features make it less suitable for hotels seeking growth or advanced revenue tools.

ThinkReservations, with its extensive integrations, revenue management, and high user ratings, stands out as the better choice for independent hotels aiming to scale efficiently and improve profitability. Its robust support and recent positive reviews reinforce its position as a reliable partner.

For hotels that need a scalable, feature-rich platform with strong OTA integrations and revenue tools, ThinkReservations is the clear winner. Conversely, if your property values simplicity and cost savings above all, Easy Innkeeping remains a viable, albeit more limited, option.