High Level Software vs. RoomRaccoon PMS:
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The Decision

Choosing between High Level Software and RoomRaccoon PMS hinges on your hotel’s specific needs, operational scale, and growth plans. Both systems aim to streamline hotel management, but their focus and maturity differ significantly. High Level Software appears to be a less established product with no recent reviews or ratings, while RoomRaccoon offers a well-documented, highly reviewed platform with widespread adoption, especially among small and independent hotels.

Your team must consider whether a mature, feature-rich system like RoomRaccoon fits your hotel’s current complexity or if a more fundamental tool like High Level Software could suffice. But given the data, which platform genuinely aligns with your operational demands?

Is High Level Software or RoomRaccoon Better for Hotels?

High Level Software claims to integrate multiple hotel operations into a single interface, automating routine tasks such as check-ins and invoicing. However, it’s worth noting they have no public reviews or ratings, which raises questions about real-world performance and customer satisfaction. RoomRaccoon, on the other hand, is rated 4.88 out of 5 with over 169 reviews, many from small hotels praising its ease of use and automation.

The key divergence is that RoomRaccoon’s recent reviews focus heavily on its automation and user-friendliness, whereas High Level Software’s lack of feedback leaves its reliability unverified. As a hotelier, would you bet on an unreviewed platform or choose a proven solution?

RoomRaccoon vs High Level Software: Which Should Your Hotel Choose?

If your hotel primarily operates as a small independent property seeking a straightforward, all-in-one management system, RoomRaccoon is the clear winner due to its extensive feature set and positive reviews. It is especially suitable if you want integrated booking, channel management, guest communication, and revenue tools.

Conversely, if your hotel has minimal technical requirements and is comfortable with a less proven platform that promises automation without robust customer feedback, High Level Software might be an option. But the lack of recent reviews and ratings makes RoomRaccoon the safer, more reliable choice for most hoteliers seeking stability and proven performance.

Is High Level Software or RoomRaccoon Easier to Use?

RoomRaccoon’s user interface scores 4.74 out of 5, with many reviewers highlighting its intuitive design, quick onboarding, and minimal staff training. It is praised for simplifying reservation management, online check-ins, and automating guest communication.

High Level Software, with a rating of 0/5 and no reviews, offers no reliable data on ease of use, leaving its UI and onboarding experience entirely uncertain. Given RoomRaccoon’s high usability score and recent positive feedback, it clearly has the edge here.

Which Has Better Features: High Level Software or RoomRaccoon?

RoomRaccoon’s platform boasts 51 features, including a channel manager, revenue management, booking engine, payment processing, guest CRM, automation tools, and real-time reporting. Its comprehensive suite caters to small hotels needing an all-in-one system.

High Level Software, however, offers no documented features or integrations publicly, leaving it impossible to compare feature depth or breadth. For a hotel seeking a feature-rich environment, RoomRaccoon’s offerings and documented capabilities give it a decisive advantage.

Which Has Better Customer Support: High Level Software or RoomRaccoon?

RoomRaccoon maintains a high support rating of 4.53 out of 5, with reviews praising its responsiveness and helpfulness. Many users mention quick resolution times and proactive assistance, especially during onboarding.

There are no publicly available support or onboarding ratings for High Level Software, making it impossible to evaluate. Based on available data, RoomRaccoon’s customer support is clearly the superior choice.

Which Has More Integrations: High Level Software or RoomRaccoon?

RoomRaccoon integrates with 88 verified partners, including major OTAs, payment gateways, and marketing tools. Its marketplace features integrations with Sage, Paxxio, RevControl, and several EPoS solutions, making it highly versatile.

High Level Software reports no verified integrations, which limits its ability to connect with other systems. For a hotel that relies on multiple tech solutions or plans to scale, RoomRaccoon’s extensive integration options offer a clear benefit.

Which Do Hoteliers Rate Higher: High Level Software or RoomRaccoon?

RoomRaccoon’s reviews are recent, with a 4.88/5 rating from 169 reviews, predominantly from small hotel and boutique segments. Hotels like Buff and Fellow Eco Cabins and Vive La Vie Guesthouse report revenue increases of 60% and RevPAR growth of 331%, respectively.

High Level Software, lacking reviews and ratings, cannot be evaluated on user satisfaction. Given the comprehensive feedback, RoomRaccoon’s higher ratings and recent reviews prove it’s more trusted by users.

How Much Do High Level Software and RoomRaccoon Cost?

High Level Software provides no pricing details publicly, suggesting a custom quote approach. RoomRaccoon charges a $1,000 base price with no monthly fees, offering transparent pricing for small hotels and independents.

The lack of pricing transparency for High Level Software makes budget comparison impossible, but RoomRaccoon’s predictable, straightforward pricing makes budgeting easier.

What Type of Hotel Should Use High Level Software?

• Hotels that need a simple automation platform for routine tasks such as check-ins, invoicing, and reservations.
• Small properties or bed & breakfasts looking for minimal setup.
• Hotels with low complexity that don’t require extensive integrations or advanced automation.
• Teams seeking a lightweight solution without the need for robust customer support or ongoing updates.

Not ideal if:

• Your hotel wants a proven, feature-rich PMS with extensive reviews.
• You require integrations with multiple OTAs, payment gateways, or revenue tools.
• You need reliable customer support or frequent updates.
• Your operation is growing and needs a scalable, mature platform.

What Type of Hotel Should Use RoomRaccoon?

• Small hotels, boutique inns, or independent properties seeking an all-in-one booking, PMS, and channel management system.
• Hotels aiming to increase direct bookings and revenue through automation, Upsell tools, and dynamic pricing.
• Staff looking for a user-friendly platform that reduces manual work and simplifies operations.
• Hotels that want a proven, well-supported platform with extensive integrations and real-time reporting.

Not ideal if:

• Your hotel is a large property requiring complex, enterprise-level features.
• You rely heavily on custom integrations or specific, niche systems.
• You prefer a platform with minimal automation or a very specialized toolset.
• Your hotel is outside of Europe, North America, or Africa, where RoomRaccoon’s presence is strongest.

RoomRaccoon vs High Level Software: The Bottom Line for Hotels

The core difference lies in proven performance and maturity. RoomRaccoon is a highly-rated, feature-rich PMS with extensive integrations, a solid support reputation, and numerous success stories from small hotels. High Level Software’s lack of recent reviews and public feature disclosures make it a risky choice unless your needs are minimal and you prefer a simple automation solution.

If your hotel values reliability, extensive features, and responsive support, RoomRaccoon is the clear pick. It’s especially suitable if you want a scalable system that can grow with your property and enhance revenue.

In contrast, High Level Software might appeal if you need a basic automation tool and are comfortable with unverified performance. But for most hoteliers, the safety and trustworthiness of RoomRaccoon’s proven platform outweigh the potential savings of an unreviewed alternative.