HoresPlus vs. innRoad:
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The Decision

Choosing a property management system (PMS) is crucial for your hotel's operational efficiency and revenue growth. Both HoresPlus by Hores and innRoad aim to streamline your hotel management tasks, but they differ significantly in their features, market presence, and user feedback. Your choice should hinge on your hotel’s size, complexity, and specific operational needs. What are the key differences that can help you decide?

Is HoresPlus or innRoad Better for Hotels?

HoresPlus offers a broad suite of features primarily focused on operational control, including multilingual support, native email marketing, and ID scanning, but it has zero recent reviews or ratings, indicating limited current user feedback. In contrast, innRoad dominates recent feedback with over 238 reviews and an overall rating of 4.7/5, making it the more established and trusted option among hoteliers.

While HoresPlus claims decades of service to over 600 hotels, the absence of recent reviews makes it hard to assess current performance. InnRoad’s latest reviews highlight its ease of use, customer support, and notable revenue increases, making it the safer bet for hotels seeking proven impact. Are you willing to rely on a lesser-reviewed platform with extensive features or a highly-rated system with recent success stories?

innRoad vs HoresPlus: Which Should Your Hotel Choose?

If your hotel needs a flexible, online-driven PMS with a focus on increasing bookings and revenue, innRoad is the clear choice. Its robust integration with OTAs, high customer ratings, and proven revenue lift make it ideal for mid-sized and larger hotels aiming for growth.

On the other hand, if your hotel requires extensive operational control with multilingual support, native email marketing, and ID scanning, HoresPlus might appeal — but only if you can accept the lack of current user feedback. For most hotels, especially those prioritizing recent customer validation, innRoad’s 4.7/5 rating and 238 reviews make it the more reliable choice.

Is HoresPlus or innRoad Easier to Use?

InnRoad’s user reviews consistently highlight its intuitive interface, with a 4.49/5 ease of use rating, and praise its straightforward reservation management. Customers frequently mention how quickly staff adopt innRoad after onboarding, with many citing its visual Tape Chart as simple and effective.

In contrast, HoresPlus has no recent reviews or ratings, making it impossible to gauge its current usability. Given innRoad’s strong recent feedback and high support ratings (4.54/5), it clearly offers a more user-friendly experience for your team.

Edge: innRoad.

Which Has Better Features: HoresPlus or innRoad?

innRoad offers 15 features exclusive to its platform, including a booking engine, channel management, revenue management, and native email marketing, which are highly valued by users. HoresPlus provides 8 unique features such as ID scanning and rules-based room assignments, focusing more on operational details.

Both platforms share 41 features, but innRoad’s extensive integration with revenue, marketing, and booking tools makes it more suitable for hotels looking to boost direct bookings and revenue. If comprehensive online and revenue features are your priority, innRoad has the edge.

Edge: innRoad.

Which Has Better Customer Support: HoresPlus or innRoad?

innRoad’s support ratings are notably high at 4.54/5, with many reviews praising its 24/7 live customer support and proactive onboarding. Customers appreciate the quick, professional assistance, especially when resolving glitches or system issues.

HoresPlus, lacking recent reviews, offers no current support ratings or feedback, but historically, the company emphasizes its 30 years of experience. Without recent data, innRoad’s consistently positive support experience makes it the safer choice.

Edge: innRoad.

Which Has More Integrations: HoresPlus or innRoad?

innRoad excels with 34 verified partners, including popular integrations like Quickbooks, Revinate, and RateGain, offering extensive connectivity. HoresPlus has only 7 verified partners, with limited shared integrations, mainly Profitroom and Onity.

The breadth of innRoad’s integrations ensures your hotel can connect with essential marketing, revenue, and operational tools, reducing manual work and error. If integrations are critical, innRoad is the clear winner.

Edge: innRoad.

Which Do Hoteliers Rate Higher: HoresPlus or innRoad?

InnRoad’s reviews are plentiful and recent, with an overall rating of 4.7/5 based on 238 reviews, primarily from small to mid-sized hotels and resorts. Hoteliers praise its ease of use, support, and revenue impact, with some reporting up to 100% revenue increase.

HoresPlus’s ratings are nonexistent in recent data, making it impossible to evaluate current user sentiment. Given the volume and recency of innRoad reviews, it holds the higher reputation among hoteliers today.

Edge: innRoad.

How Much Do HoresPlus and innRoad Cost?

HoresPlus does not publicize pricing or offer a free trial, making it difficult to evaluate its value. innRoad charges a flat $300/month, with no hidden fees, and includes free data migration, providing transparency and predictability for your budget.

While innRoad’s flat-rate pricing may seem standard, it allows you to compare ROI directly against the system’s features and support quality. HoresPlus’s undefined pricing model leaves uncertainty in your decision.

What Type of Hotel Should Use HoresPlus?

• Hotels that require multilingual support across multiple regions.
• Teams seeking native email marketing within their PMS.
• Hotels with complex room assignment rules needing automation.
• Hotels that prioritize detailed operational control.

Not ideal if you:

• Need recent user reviews or proven customer satisfaction.
• Desire quick onboarding or high support responsiveness.
• Rely heavily on OTA and revenue management tools.

What Type of Hotel Should Use InnRoad?

• Hotels aiming to increase occupancy and direct bookings.
• Mid-sized properties needing seamless OTA integrations.
• Hotels focused on revenue growth and automation.
• Properties that value strong customer support and detailed reporting.

Not ideal if you:

• Require extensive multi-currency support (not available).
• Have very complex group booking management needs (noted as cumbersome).
• Need a PMS with a long-established regional presence outside North America.

innRoad vs HoresPlus: The Bottom Line for Hotels

innRoad is a versatile, well-supported PMS with proven revenue-boosting features, making it suitable for hotels seeking growth and operational efficiency. Its recent reviews and extensive integrations give it a clear advantage over HoresPlus.

HoresPlus offers operational features like ID scanning and multilingual support but lacks recent validation of its performance. Unless your hotel specifically needs those operational controls and is comfortable with limited recent feedback, innRoad is the safer, more reliable choice.

For hoteliers prioritizing recent user reviews, ease of use, and revenue impact, innRoad stands out as the better option. If operational control in niche markets is your focus, and you accept the risk of limited recent feedback, HoresPlus could still be relevant—but only if proven performance is less critical.