Infor HMS vs. OpenHotel PMS:
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The Decision

Choosing the right property management system (PMS) is crucial for your hotel's operational efficiency and guest experience. Infor HMS by Infor and OpenHotel PMS by OpenHotel both aim to streamline hotel management, yet they differ significantly in scale, features, and user feedback. Your decision hinges on which system best aligns with your hotel's size, tech needs, and growth plans.

While Infor boasts a larger global presence and a broader integration network, OpenHotel shines with its ease of use and high-rated customer support. But which one truly suits your hotel? Let’s compare to find out.

Is Infor HMS or OpenHotel PMS Better for Hotels?

Both Infor HMS and OpenHotel PMS are designed to simplify hotel operations, but they target different hotel segments and operational priorities. Infor’s system offers extensive customization and integrations, making it ideal for larger, complex properties seeking deep operational control.

OpenHotel, however, focuses on intuitive usability and affordability, making it attractive for small to medium hotels that want quick deployment and straightforward management. Do you need a highly customizable enterprise solution, or a user-friendly platform that gets the job done?

Infor HMS vs OpenHotel PMS: Which Should Your Hotel Choose?

If you need a comprehensive, scalable PMS with advanced reporting, guest CRM, mobile access, and deep customization, Infor HMS is the better choice. Its extensive feature set and global reach make it suitable for larger or multi-property operations aiming to personalize guest experiences and automate complex workflows.

Conversely, if your hotel values simplicity, quick setup, and strong customer service, OpenHotel should be your pick. Its intuitive interface, integrated channel manager, and yield management tools serve small to medium properties that prioritize operational ease and excellent support.

Is Infor HMS or OpenHotel PMS Easier to Use?

OpenHotel scores a 4.71/5 for ease of use, with reviews highlighting its user-friendly layout and straightforward navigation. Many hoteliers say their staff can learn the system quickly, reducing onboarding time and minimizing errors. Customer support also receives a 4.82/5, praised for personal, responsive service.

Infor, while rated 3.88/5, is noted for its complexity and less modern interface, which some users find less intuitive. Its onboarding experience is rated 3.64/5, with some mentioning that training materials could be more accessible.

Edge: OpenHotel.

Which Has Better Features: Infor HMS or OpenHotel PMS?

Infor boasts 20 features, including guest profiles, guest CRM, mobile app, and on-premise deployment—features not available in OpenHotel. Its advanced reporting, customizable data spies, and integration capabilities provide deep operational control.

OpenHotel offers 16 shared features plus 7 unique ones, like its native booking engine, digital registration, and integrated payment terminal. Its yield management, OTA integrations, and group booking tools are highly rated for user convenience.

Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or OpenHotel PMS?

OpenHotel’s customer support is rated 4.82/5, with reviews emphasizing its personal, responsive service and proactive assistance during emergencies. Hoteliers appreciate the consistent availability of knowledgeable staff, which they say simplifies problem-solving.

Infor’s support is rated 4.04/5. While generally praised for professionalism, some users report delays during system updates and glitches that are less frequent but impactful. Support is responsive but less personalized compared to OpenHotel.

Edge: OpenHotel.

Which Has More Integrations: Infor HMS or OpenHotel PMS?

Infor has a clear advantage with 113 verified integration partners, including major players like SiteMinder, RateGain, and OpenKey. This extensive network allows seamless connection with booking engines, payment systems, and operational tools.

OpenHotel has 12 verified partners, sharing nine with Infor, including SHR Group and Canary Technologies. While smaller, its integrations cover essential channels and revenue management, but less extensively.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or OpenHotel PMS?

OpenHotel’s overall rating is 4.81/5 based on 57 reviews, with recent feedback emphasizing its usability and support. Hotels of varying sizes, especially small to medium, find it particularly effective and easy to adopt.

Infor’s rating is 4.04/5 from 46 reviews, with some users citing issues with updates and interface aesthetics. Larger or multi-property hotels may appreciate its depth, but user satisfaction overall is lower.

Edge: OpenHotel.

How Much Do Infor HMS and OpenHotel PMS Cost?

Neither system publicly discloses detailed pricing. Both are described as custom quotes based on hotel size and needs, with no free tiers or flat monthly fees. Expect costs to include implementation and ongoing support, tailored to your hotel’s scale.

What Type of Hotel Should Use Infor HMS?

• Hotels that operate multiple properties or large resorts seeking extensive customization.
• Properties needing deep integrations with operational and financial systems.
• Hotels with complex workflows that benefit from advanced reporting and guest management.
• Teams wanting on-premise deployment options for added control.

Not ideal if you prefer a simple, out-of-the-box solution or have a small budget.

What Type of Hotel Should Use OpenHotel?

• Small to medium-sized hotels seeking an easy-to-use PMS.
• Hotels wanting to quickly implement and start managing reservations and guest profiles.
• Properties that value strong customer support and ongoing updates.
• Hoteliers looking to optimize revenue with built-in yield management and channel management.

Not ideal if you require extensive customization or operate in highly complex, multi-property environments.

Infor HMS vs OpenHotel PMS: The Bottom Line for Hotels

Infor HMS is a feature-rich, scalable solution designed for larger hotels and groups needing deep operational control. Its extensive integrations, customization options, and global presence make it a powerful, but potentially complex, choice.

OpenHotel offers an accessible, well-rated platform ideal for small and mid-sized hotels prioritizing usability and support. Its ease of deployment, strong customer service, and focused feature set make it a reliable choice for hoteliers seeking efficiency and growth.

If you want a system with broader integrations, advanced reporting, and multi-property capabilities, go with Infor HMS. It’s the better fit if your hotel requires extensive customization and scalability.

If your priority is simplicity, rapid onboarding, and high customer satisfaction, choose OpenHotel. Its reviews and recent ratings demonstrate it delivers excellent value for smaller hotel operations.

In summary, select Infor HMS if your hotel needs complexity and extensive integrations. Opt for OpenHotel if you value straightforward management, excellent support, and quicker implementation.