Infor HMS vs. Prostay:
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The Decision

Choosing between Infor HMS and Prostay requires understanding how each system addresses your hotel’s needs. While both aim to streamline operations, they diverge significantly in features, user experience, and market presence. Your decision hinges on whether you prioritize extensive integrations and proven scalability or a highly intuitive, all-in-one platform with a focus on ease of use.

Infor HMS has a broader global footprint, more reviews, and a more established presence in the hotel industry. Prostay is newer but offers a fresh, user-friendly approach with a strong feature set and high customer support ratings. Which one aligns better with your hotel’s operational priorities?

Is Infor HMS or Prostay Better for Hotels?

Both Infor HMS and Prostay serve as property management systems designed to improve operational efficiency and guest experience. Infor offers a comprehensive, cloud-based platform with extensive integrations, customizable reports, and modules tailored to large-scale or complex properties. Conversely, Prostay emphasizes a modern, all-in-one solution with a focus on simplicity, speed, and multi-property support.

The key difference is in market maturity and review data. Infor’s larger review count (46 reviews with recent activity) and higher overall rating make it a more tested choice, especially for larger or multi-property hotels. Meanwhile, Prostay’s fewer reviews—none recent—make its suitability more speculative but promising based on its feature set and high customer support ratings. Do you need a long-proven solution or an innovative newcomer?

Infor HMS vs Prostay: Which Should Your Hotel Choose?

If your hotel needs a robust, customizable PMS with proven scalability across regions and a large integration ecosystem, Infor is the clear choice. Its strengths lie in seamless booking platform integrations, extensive reporting options, and modules like group functionality and automated night audits, ideal for large or complex operations.

On the other hand, if your hotel prioritizes a highly intuitive, straightforward platform with strong multi-property management and excellent support, Prostay fits better. Its core features like reservations, billing, and messaging are integrated into a single interface, making day-to-day management faster and easier—especially for resorts and boutique hotels seeking simplicity and speed.

Choose Infor if you value proven stability and extensive integration. Opt for Prostay if you want quick deployment, ease of use, and dedicated support.

Is Infor HMS or Prostay Easier to Use?

Infor HMS is generally considered user-friendly, with an ease-of-use score of 3.88/5 based on reviews. Users appreciate its straightforward navigation once familiar with the system but note that the interface isn’t particularly attractive, and onboarding can be somewhat variable, with a 3.64/5 rating.

Prostay scores impressively at 4.8/5 for ease of use, with reviews highlighting its intuitive design, well-thought-out workflows, and fast staff onboarding. Users find Prostay’s interface modern and simple, reducing training time and increasing staff adoption.

Edge: Prostay.

Which Has Better Features: Infor HMS or Prostay?

Infor HMS offers 16 shared features with Prostay, but only provides 4 features exclusive to it, such as guest profiles, a mobile app, group functionality, and automated night audits. In contrast, Prostay boasts 21 unique features, including a native booking engine, channel manager, transactional emails, automated reminders, real-time status updates, and a spa & wellness module.

Prostay’s broader feature set suggests a more comprehensive operational platform tailored for multi-property and resort management. Its integrated CRS, drag-and-drop tapechart, and rules-based room assignments provide advanced tools for complex operations.

Edge: Prostay.

Which Has Better Customer Support: Infor HMS or Prostay?

Infor’s support ratings are solid at 4.04/5, with many reviews mentioning prompt responses and professional guidance. Users appreciate the support team’s responsiveness, especially during onboarding and troubleshooting, which is vital given the system’s complexity.

Prostay outperforms with a 5/5 support rating, with reviews praising its quick, friendly, and highly responsive service. Guests emphasize how the Prostay team helps with onboarding, feature requests, and solving issues rapidly—an advantage for hotels needing reliable, dedicated support.

Edge: Prostay.

Which Has More Integrations: Infor HMS or Prostay?

Infor boasts 113 verified integration partners, including major booking platforms, revenue management, and social media tools. Its extensive ecosystem supports seamless connection with channel managers, POS, CRS, and more, making it suitable for hotels with complex tech stacks.

Prostay has only 2 verified integrations—Stripe and STAAH—but this is typical for a newer product. Its limited integrations may restrict scalability but simplify the platform for those who prefer a streamlined, less cluttered system.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Prostay?

Infor’s overall rating is 4.04/5 based on 46 reviews, with recent reviews remaining consistent. Hoteliers in boutique, city center, and branded hotels rate Infor higher, especially for its customization and reporting, despite some issues with system updates.

Prostay, with only 5 reviews, has a perfect 5/5 support rating and high praise for ease of use. While its review count is low and older, the recent feedback indicates high satisfaction among resort operators and smaller properties.

Edge: Infor HMS.

How Much Do Infor HMS and Prostay Cost?

Infor HMS does not publicly list pricing, which suggests a custom quote based on hotel size and requirements. Its implementation fees and monthly costs are typically negotiated directly with the vendor.

Prostay is priced at $600 per month, with no additional implementation or setup fees disclosed. This predictable pricing appeals to smaller hotels or resorts seeking clear costs upfront, though larger properties might find Infor’s custom quotes more scalable.

What Type of Hotel Should Use Infor HMS?

• Hotels that operate at a large scale, especially multi-property or international hotels.
• Properties needing extensive integration with booking, revenue, and operational systems.
• Hotels requiring customizable reports and advanced modules like group bookings or night audits.
• Teams that prioritize scalability and proven reliability across regions.

Not ideal if your property is small, boutique, or prefers a simple, easy-to-deploy platform.

What Type of Hotel Should Use Prostay?

• Resorts and boutique hotels seeking a modern, user-friendly PMS.
• Hotels that value quick onboarding, straightforward workflows, and dedicated support.
• Properties managing multiple locations with a need for integrated messaging and reservations.
• Teams wanting an all-in-one platform that reduces manual work through automation.

Not ideal if your hotel needs a vast ecosystem of third-party integrations or complex customizations.

Infor HMS vs Prostay: The Bottom Line for Hotels

The core difference lies in scale and complexity. Infor HMS has a long-standing presence, a vast integration network, and extensive customization options, making it ideal for large, multi-property hotels. Prostay, despite its newer market entry, offers an intuitive, feature-rich platform with high support ratings, perfect for resorts or boutique hotels seeking simplicity and speed.

Choose Infor if your hotel requires deep integration, scalability, and proven stability. Opt for Prostay if you prioritize ease of use, fast onboarding, and dedicated support with a modern interface.

In summary, Infor HMS is the more established, broadly integrated option suited for larger operations. Prostay appeals to properties that want a straightforward, flexible system with excellent support and a modern user experience.