Infor HMS vs. Resort Data:
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The Decision

When choosing a property management system (PMS), your hotel needs a solution that can streamline operations, improve guest experiences, and integrate seamlessly with existing systems. Infor HMS and Resort Data aim to serve these needs but differ significantly in maturity, features, and market presence. Infor, with its broader adoption, more recent reviews, and extensive feature set, clearly dominates this comparison. So, which PMS is the best fit for your hotel?

Is Infor HMS or Resort Data Better for Hotels?

Both Infor HMS and Resort Data aim to manage reservations, billing, guest profiles, and operational workflows, but Infor offers a more comprehensive and modern platform. Resort Data, while versatile for niche markets like vacation rentals or timeshares, lacks the broad feature depth and recent customer feedback that Infor provides. Infor’s cloud-based solution delivers extensive automation, integration options, and a user-friendly interface. Resort Data’s limited recent reviews and minimal market presence make it less compelling for most hotels. Are you looking for a proven, well-supported PMS or a more niche-focused platform?

Infor HMS vs Resort Data: Which Should Your Hotel Choose?

If your hotel needs a scalable, feature-rich PMS with extensive integrations and a strong support network, go with Infor HMS. It’s suitable for a variety of hotel types—including boutique, city center, and branded hotels—and offers features like a housekeeping module, guest CRM, revenue management, and automated night audits. Conversely, if your hotel operates in a niche market like vacation rentals, campgrounds, or timeshares and prefers custom programming, Resort Data might seem appealing. However, the lack of recent reviews and limited market presence suggest that Infor’s broader, more proven platform is the safer choice for most hotels.

Is Infor HMS or Resort Data Easier to Use?

Infor HMS scores 3.88 out of 5 for ease of use, based on reviews praising its intuitive navigation once familiar, its short onboarding, and mobile capabilities. Users frequently mention the system’s logical layout, though some note the interface lacks aesthetic appeal. Support responsiveness and onboarding are well-rated, aiding staff adoption. Resort Data’s usability data isn’t available, but its minimal recent reviews and small customer base imply less emphasis on user experience. For hotels seeking a system with a relatively smooth learning curve and good support, Edge: Infor HMS.

Which Has Better Features: Infor HMS or Resort Data?

Infor HMS outshines Resort Data with 20 exclusive features, including a housekeeping module, online support, guest profiles, calendar views, direct billing, multi-lingual support, mobile app, multi-currency, payment processing, revenue management, ancillary revenue tracking, custom rates, and automated night audits. Resort Data offers reservation and billing functionalities but lacks the extensive automation and operational features unique to Infor. Given the detailed feature count and user feedback on automation, Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or Resort Data?

Infor HMS’s support is rated 4.04 out of 5, with many reviews highlighting prompt, professional assistance. Customers appreciate their responsiveness, especially during onboarding and troubleshooting, which is crucial for minimizing operational disruptions. Resort Data’s support data isn’t available, but its small user base and lack of recent reviews make it difficult to assess. Based on available data, Edge: Infor HMS.

Which Has More Integrations: Infor HMS or Resort Data?

Infor boasts 113 verified integrations, including partners like Whistle, Priority Software, Trevo, Omnibees, and others, supporting a versatile ecosystem. Resort Data has only one verified partner, limiting integration options significantly. For hotels that rely on a broad array of third-party tools for revenue management, distribution, or point-of-sale systems, Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Resort Data?

Infor’s overall rating of 4.04/5, based on 46 reviews, indicates a positive reception, especially among boutique, city center, and branded hotels. Recent reviews emphasize its comprehensive features and support quality, reinforcing its market trust. Resort Data, with no recent reviews and a zero rating, cannot be considered a top-rated platform. For hotels valuing proven performance and user satisfaction, Edge: Infor HMS.

How Much Do Infor HMS and Resort Data Cost?

Pricing details for Infor HMS are not publicly available, which is common for enterprise solutions. Resort Data’s pricing model isn’t disclosed either, but the lack of transparency suggests they may offer custom quotes. Given Infor’s larger scale and feature set, expect a more tailored, possibly premium, pricing structure. Budget-conscious hotels should inquire directly for quotes, but overall, Infor’s value stems from its extensive features and support.

What Type of Hotel Should Use Infor HMS?

• Hotels seeking a scalable PMS with automation, revenue management, and guest profiling.
• Hotels that value integrations with booking engines and payment processors.
• Hotels aiming for a system that can grow with their business.
• Hotels that need multi-lingual and multi-currency support.
• Hotels that require a cloud-based, accessible platform for staff in multiple locations.

Not ideal if your hotel:

• Prefers a simple, straightforward system with minimal features.
• Operates in a niche market like timeshares or campgrounds without complex needs.
• Has limited budget or expects transparent, low-cost options.
• Needs a system with a strong aesthetic or modern UI.

What Type of Hotel Should Use Resort Data?

• Hotels and resorts that operate primarily in niche markets like vacation rentals, timeshares, or private clubs.
• Property managers who need a customizable platform tailored to specific accommodation types.
• Teams that prioritize dedicated customer support and custom programming.
• Small to medium-sized properties looking for a flexible, adaptable PMS.

Not ideal if your hotel:

• Seeks a widely adopted, feature-rich PMS with extensive third-party integrations.
• Prefers a modern, intuitive user interface.
• Requires up-to-date reviews or a strong online presence.
• Needs a PMS with proven, large-scale market adoption.

Infor HMS vs Resort Data: The Bottom Line for Hotels

The core difference is that Infor HMS offers a comprehensive, mature platform supported by a large customer base and extensive integrations. Resort Data provides a flexible solution for niche markets but lacks recent reviews and a broad feature set.

If your hotel values a proven, feature-rich PMS with strong support and integration options, go with Infor HMS. It’s well-suited for larger or complex properties needing automation, customization, and reliable service.

Choose Resort Data if your hotel operates in specialized markets, needs custom programming, and prefers a smaller, potentially more personalized vendor experience. However, the limited recent feedback and smaller market footprint make it a less compelling choice for most hotels.

In conclusion, Infor HMS’s recent reviews, higher ratings, and superior feature set position it as the clear leader for most hotels seeking a trusted, scalable PMS solution.