Infor HMS vs. roommaster PMS:
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The Decision

Selecting the right property management system (PMS) is critical for your hotel’s operational efficiency and guest experience. You’re weighing Infor HMS and roommaster PMS, both designed to streamline hotel management but with distinct strengths and weaknesses. While Infor offers a broad feature set with recent updates, roommaster's platform is highly rated for its ease of use and strong customer support, especially in the independent hotel segment. Which system aligns better with your hotel’s needs?

Is Infor HMS or roommaster PMS Better for Hotels?

Infor HMS and roommaster PMS aim to automate hotel operations, improve data management, and enhance guest service. Infor’s cloud-based platform offers extensive customization and integration options, making it appealing for larger, complex properties seeking detailed reporting and modular features. Roommaster PMS emphasizes simplicity, centralized workflows, and real-time data, making it ideal for independent hotels and smaller chains. Both products aim to reduce manual work but diverge in their approach to usability, feature scope, and support.

Infor boasts a comprehensive set of features with 20+ shared and 5 unique capabilities, including multi-currency, ancillary revenue tracking, and extensive custom reports. In contrast, roommaster has 15 shared features plus 45 unique functions, such as integrated POS, guest messaging, and group booking engines. While Infor’s system caters to multi-property and international needs, roommaster’s strength lies in operational clarity and ease of use for single or small multi-property hotels. Given these differences, your choice hinges on whether your hotel prioritizes depth of features or straightforward workflows.

Recent reviews tilt the balance toward roommaster, as it has 83 reviews in the last six months—more recent and more numerous than Infor’s 46 reviews—indicating stronger, current customer engagement. Hoteliers consistently rate roommaster higher in overall satisfaction, ease of use, and support, making it a safer choice if you value user experience and ongoing service. Infor’s newer updates and customization options appeal to larger operators but seem less proven in recent feedback.

roommaster PMS vs Infor HMS: Which Should Your Hotel Choose?

If your hotel is an independent property, boutique, or small chain looking for a straightforward, reliable PMS with quick onboarding and excellent support, roommaster is your pick. Its user-friendly interface, cloud accessibility, and over 270 reports reduce training time and operational errors, especially useful for staff with limited technical expertise.

On the other hand, if your hotel operates across multiple countries, needs multi-currency and multi-lingual support, or requires extensive automation and integrations (like ancillary revenue tracking), Infor’s broader feature set might better serve your needs. Larger hotels or chains that prioritize customization and scalable solutions should lean toward Infor, which offers a flexible, modular platform suited for complex operations.

In recent reviews, roommaster’s high ratings for support (4.25/5 vs. Infor’s 4.04/5) and ease of onboarding (4.17/5 vs. 3.64/5) make it the more trusted choice among hoteliers. If you need a seamless, quick-to-implement system with ongoing reliable support, roommaster’s proven track record is hard to beat. Conversely, if your focus is on deep customization and international features, Infor remains a viable, albeit less recent, option.

Is Infor HMS or roommaster PMS Easier to Use?

Ease of use is a pivotal factor for your team’s adoption and daily efficiency. Roommaster scores higher with a 4.22/5 rating compared to Infor’s 3.88/5, supported by reviews praising its intuitive interface, minimal hardware requirements, and straightforward reservation management. Users frequently mention that staff can be trained quickly, and the system reduces operational complexity.

Infor’s interface, while functional, receives mixed reviews. Some users find it cluttered and less visually appealing, although many note that once familiar, navigation becomes manageable. Support for mobile features is appreciated but could be expanded for better mobility. The onboarding process for roommaster is described as smooth and fast, whereas Infor’s setup can be more challenging due to its extensive customization options.

Edge: roommaster.

Which Has Better Features: Infor HMS or roommaster PMS?

Infor offers 20 shared features plus 5 exclusive capabilities like multi-currency, ancillary revenue tracking, and multi-lingual support. Its strengths include detailed reporting, customizable dashboards, and automation suited for larger operations with complex needs. However, many features are optional or require additional configuration, which can complicate the setup process.

roommaster provides 15 shared features and a robust suite of 45 unique functions, including a channel manager, integrated POS, guest messaging, group booking engine, and revenue management module. Its core functions are designed to streamline daily operations, improve real-time data access, and support independent hotels effectively. The inclusion of features like digital registration, automated guest communications, and over 270 reports gives it a comprehensive operational backbone.

Given the recent review trends, roommaster’s broader feature set and its focus on simplicity and operational integration give it an edge for hoteliers seeking a straightforward, all-in-one solution.

Edge: roommaster.

Which Has Better Customer Support: Infor HMS or roommaster PMS?

Customer support influences your ability to resolve issues swiftly. Roommaster’s support ratings (4.25/5) are slightly higher than Infor’s (4.04/5), with reviews highlighting quick responses, support ease of use, and ongoing assistance. Users describe roommaster’s customer service as "quick and easy," especially in troubleshooting and onboarding.

Infor’s support is generally appreciated for professionalism and promptness, but some reviews cite delays and frustrations with bugs and software updates disrupting operations. These issues seem more prevalent during the recent review cycle, where responsiveness and stability are critical factors.

Given the recent positive feedback, roommaster’s customer service appears more consistent and reliable in the current market environment.

Edge: roommaster.

Which Has More Integrations: Infor HMS or roommaster PMS?

Integration breadth is vital for connecting your PMS with other hotel systems. Infor boasts over 113 verified partners, including major booking engines, revenue management, and social media platforms. This extensive network supports larger, multi-property, or international hotel chains.

roommaster offers 56 verified integrations, including popular partners like Sage, GuestCentric, and Triptease. While fewer than Infor, roommaster’s integrations cover essential functions like channel management, booking engines, and POS systems. Both systems share 26 partners, including SiteMinder and TrustYou, ensuring core connectivity.

Given the larger number of recent reviews and active partnerships, Infor’s broader integration network provides more options for complex, multi-system environments. If connectivity is a priority, Infor’s extensive partner list is advantageous.

Edge: Infor.

Which Do Hoteliers Rate Higher: Infor HMS or roommaster PMS?

Recent reviews indicate that hoteliers rate roommaster higher overall—average review scores for recent feedback stand at 4.33/5—compared to Infor’s 4.04/5. The latest reviews highlight roommaster’s ease of use, support, and operational stability, especially for independent hotels.

Segment-specific ratings also favor roommaster, particularly among boutique and budget hotels, which often find the system more intuitive and cost-effective. Infor’s broader international and multi-property appeal is less reflected in recent user satisfaction, which skews favorably toward roommaster.

Therefore, if current user ratings are your guide, roommaster’s higher recent scores make it the more trusted product among hoteliers.

Edge: roommaster.

How Much Do Infor HMS and roommaster PMS Cost?

Infor does not publicly disclose pricing, likely due to its customizable, enterprise-grade setup. It is generally considered a premium solution with potential implementation fees and tiered costs based on property size and features.

roommaster charges a flat $500 setup fee, with no monthly fees, which makes it more transparent and predictable for small to medium hotels. Additional costs may arise from optional modules, but overall, roommaster’s pricing is straightforward compared to Infor’s bespoke quotes.

If budget predictability and transparency matter, roommaster’s pricing structure offers clear advantages. For larger hotels or chains, Infor’s custom costs might be justified by its extensive features, but be prepared for variable pricing.

What Type of Hotel Should Use Infor HMS?

Hotels that benefit from Infor’s extensive customization and integrations include:

• Large hotel chains with multiple properties
• Hotels operating across different countries, requiring multi-currency/multi-lingual support
• Properties needing detailed reporting and revenue tracking
• Hotels with complex operational workflows requiring modular solutions

Not ideal if:

• Your property is small or independent
• You need a quick, simple setup
• Your team prefers an intuitive, visual interface

Infor’s advanced scalability suits larger, complex operations seeking detailed data control and international support, but it might be overkill for boutique or independent hotels.

What Type of Hotel Should Use roommaster PMS?

Hotels best suited for roommaster include:

• Independent hotels and small chains seeking a straightforward system
• Properties prioritizing ease of use and fast onboarding
• Hotels looking for an affordable, reliable platform with strong support
• Hotels needing real-time operational data and centralized workflows

Not ideal if:

• You require extensive international features
• Your hotel relies heavily on advanced revenue management tools
• You seek a system with highly customizable modules beyond core operations

Roommaster’s simplicity and focus on core functions make it ideal for hotels that want a dependable, easy-to-manage PMS.

roommaster PMS vs Infor HMS: The Bottom Line for Hotels

The core difference is scope: Infor offers a broad, customizable system suited for larger, multi-property, international hotels, while roommaster emphasizes ease of use, quick deployment, and operational clarity for independent hotels. If your hotel needs deep customization and extensive integrations, Infor remains a strong choice.

For hotels that prioritize simplicity, support, and recent positive reviews, roommaster stands out. Its lower price point and higher recent satisfaction ratings make it the safer, more reliable option in today’s market.

Choose Infor if your hotel needs a flexible, scalable solution tailored to complex, international operations. Opt for roommaster if your hotel values straightforward workflows, quick setup, and proven support.