Infor HMS vs. SkyTouch Technology:
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The Decision

Choosing between Infor HMS and SkyTouch Technology for your hotel’s property management system (PMS) boils down to core features, user experience, and integration capabilities. Both aim to streamline operations and improve guest experiences, but they approach these goals differently. Infor HMS offers extensive customization and international support, while SkyTouch emphasizes ease of use and rapid onboarding. Which system better aligns with your hotel’s specific needs?

Your decision should consider not just feature sets but also how each platform integrates into your existing workflows and supports your growth. Does one system stand out in recent reviews and user satisfaction, or do specific features make one a clear fit?

Is Infor HMS or SkyTouch Technology Better for Hotels?

Both Infor HMS and SkyTouch serve as central hubs for hotel operations, focusing on reservations, guest management, and reporting. Infor’s strength lies in its comprehensive, customizable platform built to handle complex workflows and multi-currency operations, making it ideal for hotels with diverse requirements. SkyTouch, by contrast, is designed for simplicity and quick deployment, favoring properties that prioritize ease and rapid onboarding.

The key difference is in their review momentum: SkyTouch has 119 reviews with recent feedback, whereas Infor has only 46 reviews, with no new reviews in the past six months. This suggests SkyTouch is more actively used and supported today. Are you willing to trade extensive customization for a more recent, well-rated solution?

SkyTouch Technology vs Infor HMS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, user-friendly PMS that reduces onboarding time and minimizes training, SkyTouch is the clear choice. Its intuitive interface and highly-rated ease of use (4.64/5) make it ideal for properties with high staff turnover or limited tech support. Conversely, if your hotel requires deep customization, multi-currency support, and extensive enterprise features, Infor’s 4.04/5 rating and broader feature set make it more suitable.

For hotels that value quick implementation and ease of daily operation, SkyTouch’s 4.36/5 onboarding and 4.5/5 support ratings are compelling. If your focus is on flexibility and tailored workflows, Infor’s rich customization options and robust integrations are worth considering.

Is Infor HMS or SkyTouch Technology Easier to Use?

SkyTouch boasts a 4.64/5 ease of use rating, backed by numerous reviews praising its intuitive interface, quick learning curve, and straightforward reservation management features. Multiple users mention how new staff can be trained rapidly, and the system’s visual tape chart is highly appreciated despite some glitch issues.

Infor, with a 3.88/5 rating, is generally considered navigable but less intuitive, especially for users unaccustomed to complex systems. Some reviews note its less aesthetic interface and the occasional difficulty during updates or bugs. Support responsiveness, however, is strong for both.

Edge: SkyTouch.

Which Has Better Features: Infor HMS or SkyTouch Technology?

Infor offers 16 shared features plus 4 exclusive ones like multi-currency, on-premise deployment, and mobile app, totaling 20 features. SkyTouch provides 16 shared features plus 11 unique functionalities like booking engine, channel management, integrated CRS, and tablet check-in, totaling 27.

SkyTouch’s additional features related to booking, distribution, and real-time reporting give it an edge for properties prioritizing comprehensive operational tools. Infor’s customization and CRM are notable, but SkyTouch’s broader feature set makes it more versatile for daily hotel management.

Edge: SkyTouch Technology.

Which Has Better Customer Support: Infor HMS or SkyTouch Technology?

Both platforms score highly on support, with Infor at 4.04/5 and SkyTouch at 4.5/5. Review comments for SkyTouch frequently praise its responsive, helpful support team, especially for onboarding and troubleshooting.

Infor’s reviews highlight support’s professionalism, with some users mentioning quick responses, though a few note delays during system updates. Overall, SkyTouch’s consistently higher recent ratings and more positive user comments give it a slight advantage.

Edge: SkyTouch Technology.

Which Has More Integrations: Infor HMS or SkyTouch Technology?

Infor boasts 113 verified partners, including integrations with major platforms like SiteMinder, Oracle, and Revinate, offering broad options for hotel automation. SkyTouch has 33 verified partners, sharing 19 common integrations, including SiteMinder and Revinate, but fewer total options.

For properties relying heavily on integrated systems, Infor’s extensive partner network is advantageous. However, SkyTouch’s focus on core integrations and industry-standard tools still covers most hotel needs.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or SkyTouch Technology?

SkyTouch’s recent reviews show a higher overall rating of 3.5/5, with 89% likelihood to recommend, compared to Infor’s 4.04/5 and 74% recommendation rate. SkyTouch’s ratings are more recent and reflect current user experiences, especially in ease of use and support.

Property types also influence ratings: boutique and independent hotels tend to prefer SkyTouch, citing simplicity, while larger or more complex hotels lean toward Infor’s customization. Given recency and volume, SkyTouch’s user satisfaction is more compelling now.

Edge: SkyTouch Technology.

How Much Do Infor HMS and SkyTouch Technology Cost?

Infor does not publicly disclose pricing, often requiring direct contact for a quote, which suggests a customized pricing model. SkyTouch charges a flat $600 per month, with no setup fee or additional charges disclosed.

For budget-conscious hotels or those seeking transparent costs, SkyTouch’s flat rate offers predictability. Infor’s custom quotes might be more suitable for larger, complex hotels willing to invest in tailored solutions.

What Type of Hotel Should Use Infor HMS?

• Hotels that require extensive customization and flexibility in workflows.
• Properties managing multi-currency and multi-location operations.
• Hotels with complex operational needs, such as large resorts, branded chains, or properties with global guests.
• Teams that prioritize detailed reporting and integration with enterprise systems.

Not ideal if your hotel prefers quick deployment, minimal training, or a simple interface. Smaller boutique hotels or properties with limited technical staff may find Infor too complex.

What Type of Hotel Should Use SkyTouch Technology?

• Hotels that prioritize ease of use and quick onboarding.
• Properties with high staff turnover or limited IT support.
• Mid-sized hotels and chains seeking a cost-effective, scalable solution.
• Hotels that value detailed operational reports and fast reservation management.

Not ideal if your hotel needs extensive customization, multi-currency support, or complex integrations. Large resorts or global chains with multi-region operations may find SkyTouch’s feature set limiting.

Infor HMS vs SkyTouch Technology: The Bottom Line for Hotels

Infor HMS is a comprehensive, customizable PMS designed for enterprise hotels with complex, global operations. Its extensive integrations and multi-currency capabilities make it suitable for large, multi-property brands, but the interface can feel dated and less intuitive.

SkyTouch offers an easier, more modern system that excels in simplicity and quick deployment. It suits small to mid-sized hotels wanting to streamline operations with less hassle and more recent support, but it sacrifices some depth of customization.

If your hotel values extensive features and customization, Infor is the better choice. For properties seeking straightforward, reliable operation and rapid onboarding, SkyTouch is the smarter pick.