NewBook (PMS) vs. RoomRaccoon PMS:
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The Decision

Choosing the right property management system (PMS) can feel overwhelming, especially with options like NewBook and RoomRaccoon PMS in the mix. Both aim to streamline hotel operations and boost revenue, but they differ significantly in features, user experience, and market presence. Your decision hinges on your property type, operational needs, and growth plans.

While NewBook offers a comprehensive solution with a strong global presence and more reviews, RoomRaccoon PMS has a more extensive feature set tailored for independent hotels and smaller properties. Which of these will serve your hotel's unique needs better?

Is NewBook or RoomRaccoon Better for Hotels?

Both NewBook and RoomRaccoon are designed to centralize hotel management, but they approach this goal differently. NewBook provides an all-in-one platform with a focus on diverse accommodation types, especially in Asia Pacific, Europe, North, and South America. Its extensive feature list includes online support, guest CRM, and spa modules.

RoomRaccoon, on the other hand, emphasizes a user-friendly experience tailored for smaller hotels and independents, with a strong presence across Europe, Africa, and North America. It integrates PMS, channel management, booking engine, and automation features into a single platform, simplifying operations.

NewBook’s reviews highlight its robust functionality and excellent support, with a 4.75/5 overall rating backed by more recent feedback, especially in the last six months. RoomRaccoon’s reviews praise its ease of use and automation, with a 4.88/5 rating, supported by recent reviews from a broader user base.

Given that NewBook has zero reviews in the last six months, its data might be less reflective of current performance. RoomRaccoon’s recent review volume and high ratings suggest stronger confidence in its ongoing support and feature evolution.

Are you looking for a globally proven, feature-rich PMS with extensive customization? Or do you prefer a modern, user-friendly system with a focus on automation and small property management?

RoomRaccoon PMS vs NewBook: Which Should Your Hotel Choose?

Your choice depends heavily on your hotel’s size, segment, and operational complexity. If your hotel operates multiple properties, requires a broad set of features like spa modules, digital registration, and native email marketing, NewBook is likely a better fit. It caters to diverse accommodation types and provides a comprehensive control panel.

Conversely, if your hotel is a small or independent operation seeking simple, effective automation, RoomRaccoon is ideal. Its suite of features, including automated guest communications, online check-in, and dynamic pricing, are designed for ease of use and rapid deployment. Review data indicates RoomRaccoon’s platform is especially suited for boutique and small hotels aiming for efficiency.

In terms of review volume and recency, RoomRaccoon’s 169 reviews, with 5 in the last six months, give it a significant edge. This suggests its features are actively maintained and valued by hoteliers currently using it.

If your property needs a flexible, multi-property management system with extensive integrations, NewBook’s 16 verified partners and broad regional presence make it a compelling choice. For smaller hotels prioritizing automation, guest engagement, and straightforward management, RoomRaccoon’s high ratings and recent reviews offer a clearer path.

Is NewBook or RoomRaccoon Easier to Use?

Ease of use is critical for staff adoption and operational efficiency. NewBook’s UI scores a 4.69/5, and reviews frequently mention its thoroughness and custom dashboards; however, some users note a learning curve and a need for dedicated training. Support staff are praised for their knowledge, but recent reviews do not specify ongoing support satisfaction.

RoomRaccoon excels with a 4.74/5 ease-of-use rating, supported by many reviews citing its intuitive interface and straightforward onboarding. Small hotels and independents appreciate how quickly staff can adapt, with reviews emphasizing the platform’s simplicity and automation features that reduce training time.

Recent reviews favor RoomRaccoon’s user experience, with users reporting smoother daily operations and less frustration. Its mobile and tablet versions are also praised for their usability, making it easier to manage on the go.

Edge: RoomRaccoon.

Which Has Better Features: NewBook or RoomRaccoon?

NewBook offers 23 shared features plus 7 exclusive ones, including a guest CRM, native email marketing, spa & wellness modules, and digital registration. These features support a broad range of hospitality operations, especially for properties needing specialized offerings.

RoomRaccoon provides 23 shared features and 28 unique functionalities, including EPoS, multi-currency support, inventory management, real-time reporting, automated assignments, online check-in, and a lobby kiosk. Its dynamic pricing, yield management, and seamless integrations make it a powerful all-in-one system.

While NewBook’s unique features cater to larger, more complex properties, RoomRaccoon’s extensive feature set, especially in automation, revenue management, and integrations, provides a decisive edge for small to medium hotels.

Edge: RoomRaccoon.

Which Has Better Customer Support: NewBook or RoomRaccoon?

Customer support quality can significantly impact your experience. NewBook’s perfect 5/5 support rating and glowing reviews about their prompt, knowledgeable assistance indicate a highly responsive team. Reviewers often mention how support helps maximize platform features.

RoomRaccoon’s support rating is 4.53/5, with reviews noting helpful staff but some dissatisfaction over responsiveness and issue resolution times. Some users report delays during peak times, which can hinder critical operations.

Given the recent review count and consistent praise, NewBook’s support appears more reliable, especially for hotel teams needing quick solutions.

Edge: NewBook.

Which Has More Integrations: NewBook or RoomRaccoon?

RoomRaccoon leads with 88 verified partners, including major OTAs, payment gateways, and property solutions like Sage, Becurious, and Paxxio. Its extensive integration network enables flexible, automated workflows suited for small to medium properties.

NewBook has 16 verified partners, including key industry players such as SiteMinder, Revinate, and ChargeAutomation, but it offers fewer options overall. Its integrations are solid but less diverse, which might limit some operational automation.

For hotels seeking a broad ecosystem of integrations, RoomRaccoon’s marketplace provides more options. If core integrations suffice, NewBook’s selection remains adequate.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: NewBook or RoomRaccoon?

RoomRaccoon’s overall rating of 4.88/5, supported by a higher number of recent reviews (five in the last six months), indicates a more current positive user experience. Hotels across small and boutique segments particularly appreciate its simplicity and automation.

NewBook’s slightly lower overall rating of 4.75/5, with fewer recent reviews, suggests that while its features are valued, ongoing support and usability may be less dynamic. The recent review volume is minimal, which limits confidence in its current performance.

For hoteliers prioritizing recent feedback and high satisfaction, RoomRaccoon stands out.

Edge: RoomRaccoon.

How Much Do NewBook and RoomRaccoon Cost?

Both products are priced at a $1,000 base fee, with no mention of additional implementation fees, freemium plans, or per-room charges. They operate on a straightforward subscription model with no hidden costs, simplifying budgeting.

Pricing details are transparent and identical, offering no competitive advantage on cost. Your decision should therefore focus on value derived from features, support, and usability rather than price.

What Type of Hotel Should Use NewBook?

• Hotels that operate multiple property types, including resorts, motels, and short-term rentals.
• Properties requiring specialized modules like spa & wellness or digital registration.
• Teams that value a broad feature set and regional support in Asia Pacific, Europe, or North/South America.
• Hotels with larger budgets for extensive customization and integration.

Not ideal if you are a small, independent hotel seeking a simple, quick-to-deploy system or if your primary need is automation-focused management.

What Type of Hotel Should Use RoomRaccoon?

• Small, independent hotels and boutique properties aiming for efficiency and automation.
• Hotels that prioritize direct bookings and revenue optimization through dynamic pricing.
• Teams seeking an easy-to-use platform with integrated PMS, channel management, and booking engine.
• Hotels in Europe, Africa, or North America looking for a flexible, scalable solution.

Not ideal if you manage large, multi-property chains or require highly specialized modules like spa or extensive enterprise features.

RoomRaccoon vs NewBook: The Bottom Line for Hotels

The core difference is that NewBook offers a broad, feature-rich system suited for larger or multi-property hotels, with extensive support and regional presence. RoomRaccoon excels in delivering an intuitive, automation-driven experience tailored for small and independent hotels, with a high recent review count indicating active development.

If your hotel needs a comprehensive, multi-property management system with diverse modules, NewBook is the better choice. For small hotels seeking simplicity, automation, and rapid onboarding, RoomRaccoon offers a more current, highly-rated solution.

In conclusion, prioritize your property size, operational complexity, and growth plans when choosing. The more recent reviews and higher overall rating of RoomRaccoon make it the clear recommendation for most small to mid-sized hotels today.