Prostay vs. Redforts:
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The Decision

Choosing between Prostay by Prostay and Redforts by Redforts hinges on your hotel’s specific needs and priorities. Both serve as property management systems (PMS) aiming to streamline operations, but they diverge in their features, regional presence, and user feedback. Prostay boasts a limited review count but has recent and positive ratings, while Redforts offers a broader user base and more recent reviews, making its data more robust.

Your decision should consider the size, segment, and operational complexity of your property. Are you looking for a highly integrated, resort-focused PMS, or a flexible, all-in-one management solution? Which features align more with your goals—advanced automation or extensive integrations? Let’s explore how these two products compare across key areas.

Is Prostay or Redforts Better for Hotels?

Prostay and Redforts both aim to simplify hotel management through their respective platforms. Prostay emphasizes multi-property support, automation, and deep reporting, appealing to resorts and larger properties that need centralized control. Redforts focuses on ease of use, automation, and integration with booking engines, making it suitable for small to medium properties seeking a straightforward yet comprehensive system.

Prostay’s recent reviews highlight its intuitive flows and automation capabilities, with a 5/5 customer support rating. Meanwhile, Redforts has a broader user base, including boutique hotels, hostels, and small hotels, with a 4.53/5 support score. The key question: do you prioritize automation and detailed analytics or ease of operation and broad module flexibility?

Prostay vs Redforts: Which Should Your Hotel Choose?

If your hotel operates at a larger scale, such as resorts or hotel chains, and requires extensive automation, detailed reporting, and multi-property management, Prostay is likely the better fit. Its robust reporting and automation features—like rules-based room assignments and integrated CRS—are designed to handle complex operations efficiently.

Conversely, if your property is smaller, values ease of use, quick setup, and integrated modules like booking engine and channel management, Redforts may be preferable. Its modular approach allows customization based on your needs, and the user reviews consistently praise its simplicity and customer support.

Is Prostay or Redforts Easier to Use?

Prostay’s user rating of 4.8/5 indicates a very intuitive interface and smooth onboarding, as reflected in reviews praising its well-thought flows and ease of staff training. Its desktop and native apps further support seamless operation, even offline.

Redforts scores slightly lower at 4.68/5 but is still highly rated for its intuitive design and quick learning curve, especially for small properties or those new to PMS. Positive reviews stress that Redforts is “very easy to learn” and “simplifies daily operations,” though some note room for interface modernization.

Edge: Prostay.

Which Has Better Features: Prostay or Redforts?

Prostay offers six features unique to its platform, including on-premise deployment, automation, integrated CRS, rules-based room assignments, ancillary revenue tracking, and a spa & wellness module—tailored for resort environments.

Redforts stands out with 15 features exclusive to its platform, including guest communication via SMS, mobile apps, tablet check-in, ID scanners, guest messaging, online check-in, lobby kiosks, and housekeeping mobile apps—focusing on guest experience and operational automation. Both systems share 31 features, but the number of unique functionalities favors Redforts for broader operational modules.

Edge: Redforts.

Which Has Better Customer Support: Prostay or Redforts?

Prostay’s customer support is highly rated at 5/5, with reviews describing their team as “very responsive” and “helpful,” especially during onboarding and implementation. The recent reviews are positive, emphasizing efficient support for system setup and troubleshooting.

Redforts’ support scores 4.53/5, with reviews praising “quick responses” and “personalized assistance,” though some feedback suggests room for improvement in interface updates. Long-term users value their continuous improvements, but recent reviews indicate that support could be more proactive about UI modernization.

Edge: Prostay.

Which Has More Integrations: Prostay or Redforts?

Prostay currently integrates with two verified partners—Stripe and STAAH—focusing on payment processing and channel management. Redforts also connects with two verified partners—Mr Winston and WuBook—covering channel management and booking engine integrations.

Neither platform dominates in integrations, but both support essential partners for hotel operations. If your existing tech stack aligns with Stripe or STAAH, Prostay might fit more naturally; if you use WuBook or Mr Winston, Redforts could be more compatible.

Edge: Prostay.

Which Do Hoteliers Rate Higher: Prostay or Redforts?

Prostay’s limited review count (5 reviews) results in a 0/5 rating, but recent feedback is positive, highlighting its intuitive workflow and automation. The absence of ratings for specific hotel segments makes it difficult to gauge broader property satisfaction.

Redforts, with 40 reviews and a recent rating of 72.88 on the HTTR Score, is rated more favorably overall. Its reviews span various property types, including boutique hotels and hostels, and consistently praise ease of use and efficiency, with an overall support score of 4.53/5.

Thus, Redforts holds a more established reputation among hoteliers in various segments.

How Much Do Prostay and Redforts Cost?

Prostay is priced at a flat $600 monthly fee, with no free tier, freemium, or additional implementation costs. Redforts offers its system at a base price of $500, also without free trials or extra fees.

While Prostay’s slightly higher price may reflect its advanced automation and multi-property features, both tend to be affordable options for their respective segments.

What Type of Hotel Should Use Prostay?

• Hotels that operate multiple properties or large resorts needing centralized control.
• Properties that benefit from advanced automation, detailed reporting, and revenue tracking.
• Hotels with complex reservation and room assignment needs, including rules-based allocations.
• Teams looking for multi-platform support, including on-premise deployment and offline access.
• Hotels aiming to streamline operations across departments with integrated POS and messaging.

Not ideal if you operate a small hotel seeking quick setup, or if your focus is guest-facing features like mobile check-in or guest apps.

What Type of Hotel Should Use Redforts?

• Small to medium hotels, hostels, inns, and boutique properties.
• Hotels that prioritize ease of use, quick onboarding, and automation of daily tasks.
• Properties seeking integrated modules like booking engine, channel management, and online check-in.
• Hotels looking for a flexible system that allows module activation based on current needs.
• Teams that value strong customer support and regular feature updates.

Not ideal if your property requires extensive automation, complex revenue management, or multi-property oversight.

The Bottom Line for Hotels

Prostay and Redforts serve different hotel segments and operational styles. Prostay’s core strength lies in automation, detailed analytics, and multi-property management—best suited for resorts and chain hotels that need centralized control and sophisticated workflows.

Redforts excels in ease of use, integrated guest management, and flexible module activation, making it an ideal choice for small to medium properties focusing on operational efficiency and guest experience. Its broader feature set and recent reviews make it a more reliable choice for hoteliers seeking proven support and modern functionalities.

If your hotel needs a comprehensive, automation-rich system capable of handling large-scale operations, Prostay is the clear choice. For properties seeking an intuitive, all-in-one management platform with strong guest-facing features and ongoing updates, Redforts should be your pick.