ResNexus HMS vs. ThinkReservations All-in-1 HMS:
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The Decision

Choosing the right hotel management software can be the difference between smooth operations and costly inefficiencies. Both ResNexus HMS and ThinkReservations All-in-1 HMS aim to streamline your property management, increase reservations, and improve guest experiences. However, they diverge in their features, user reviews, and overall market presence, making it crucial to understand which best aligns with your hotel’s needs. So, which platform should you trust to deliver on your operational goals?

Is ResNexus or ThinkReservations Better for Hotels?

ResNexus and ThinkReservations both serve independent hotels and small chains, but their core strengths differ. ResNexus offers a more comprehensive feature set with 41 shared features plus 12 unique ones, including guest feedback tools, native email marketing, and a guest CRM. ThinkReservations, with slightly fewer features, emphasizes ease of use, automation, and integrations, including task management and shift planning.

While ResNexus boasts a broader feature catalog and strong OTA integrations, it's often criticized for its outdated interface and some usability issues. ThinkReservations, on the other hand, excels in user experience, with a recent higher rating in reviews, and is praised for its customer support and intuitive system. The key question: do you prioritize a feature-rich platform or a straightforward, user-friendly system?

ResNexus vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs extensive customizations, advanced marketing tools, and robust revenue management, ResNexus is the better option. It’s ideal for boutique hotels, inns, and properties seeking a one-stop solution that covers everything from guest feedback to online checkout, supported by a large number of integrations.

Conversely, if your team values simplicity, quick onboarding, and reliable OTA management, ThinkReservations is preferable. Its higher review score (4.88/5 from 312 reviews vs 0/5 from 193 reviews for ResNexus) indicates stronger recent customer satisfaction, especially among small properties and B&Bs. ThinkReservations also offers proven upselling and revenue tools with less complexity, perfect for hotels prioritizing operational efficiency and guest experience.

Is ResNexus or ThinkReservations Easier to Use?

ResNexus scores 4.7/5 for ease of use, with many users calling its interface intuitive but noting some usability hurdles and a lack of a mobile app. Its onboarding is rated 4.67/5, yet some reviewers mention difficulty navigating advanced features or customizing reports. The backend utilities could be more modern, and the absence of a dedicated mobile app limits on-the-go management.

ThinkReservations scores slightly higher at 4.8/5, with recent reviews praising its straightforward interface and quick learning curve. Customers highlight its simple setup, clear navigation, and excellent support, making it easier for non-tech-savvy staff to adopt. The platform’s design emphasizes efficiency, reducing the learning curve for new users.

Edge: ThinkReservations.

Which Has Better Features: ResNexus or ThinkReservations?

ResNexus offers 41 shared features plus 12 exclusive ones, including guest feedback management, native email marketing, a guest CRM, and a payment requests module. Its specialized features like automated space optimization and integrated CRS are tailored for larger or more complex properties seeking customization and control.

ThinkReservations provides 41 shared features and two unique ones—task management and shift planning—focusing on operational automation. While it lacks some of ResNexus's specialized tools, it excels in OTA integration, upselling, and guest communication automation, with a more streamlined experience.

In terms of features, ResNexus surpasses in depth and scope, but ThinkReservations prioritizes ease of use and efficiency. If you need extensive customization, ResNexus has more bells and whistles; if you want simplicity with essential automation, ThinkReservations wins.

Edge: ResNexus.

Which Has Better Customer Support: ResNexus or ThinkReservations?

ResNexus scores 4.85/5 for customer support, with reviews emphasizing its dedicated Hospitality Coaches, quick response times, and helpful guidance. Users frequently mention that ResNexus staff go above and beyond to resolve issues, especially with its onboarding process.

ThinkReservations scores 4.79/5, with many users praising its responsive, knowledgeable team and accessible support channels. Recent reviews from small property owners indicate satisfaction with prompt assistance and effective problem-solving, though some mention occasional delays in responses.

Both platforms offer high support ratings; however, ResNexus's dedicated coaching and extensive support team provide a slight edge for hotels seeking more personalized assistance.

Edge: ResNexus.

Which Has More Integrations: ResNexus or ThinkReservations?

ResNexus connects with 17 verified partners, including Booking.com, Lightspeed, and Google, with shared integrations like Airbnb, Expedia, and Stripe. Its unique integrations with VRBO, Canary Technologies, and AskSuite enhance its market reach.

ThinkReservations integrates with 16 verified partners, sharing OTAs like Expedia and Booking.com, and offering unique integrations such as TrustYou, OpenKey, and HotelTonight. It’s slightly behind ResNexus in total integrations but covers essential channels well.

While ResNexus has a marginally broader partner network, both platforms provide critical OTA and payment integrations. Your choice depends on whether specific integrations are vital to your hotel’s distribution strategy.

Edge: ResNexus.

Which Do Hoteliers Rate Higher: ResNexus or ThinkReservations?

ThinkReservations holds a higher overall rating at 4.88/5 based on 312 reviews, with recent reviews emphasizing its ease of use, excellent support, and positive impact on revenue. ResNexus’s reviews are less recent, with a 0/5 rating from 193 reviews, reflecting outdated perceptions and usability challenges.

In terms of hotel segments, small inns, B&Bs, and independent properties rate ThinkReservations higher, praising its intuitive interface and automation. Larger boutique and resort properties using ResNexus have mixed reviews, often citing complexity and usability issues.

Given the more recent and abundant positive feedback, ThinkReservations currently enjoys a stronger reputation among hoteliers.

Edge: ThinkReservations.

How Much Do ResNexus and ThinkReservations Cost?

ResNexus charges a flat $800 monthly fee, with no free trial or freemium option. Its pricing may be justified by its extensive feature set but could be steep for smaller properties.

ThinkReservations costs $1,100 per month, also without a trial, but offers a slightly more modern, streamlined system. Its higher price is coupled with a focus on automation and guest communication, which some users find adds value despite the cost difference.

Pricing aside, your decision should consider whether you prefer a broader, more customizable system (ResNexus) or a simpler, more automation-focused platform (ThinkReservations).

What Type of Hotel Should Use ResNexus?

• Hotels that need a wide array of features, including guest feedback, native email marketing, and a guest CRM.
• Properties seeking a single login solution for multiple operational modules.
• Boutique hotels, inns, and resorts that want extensive OTA integrations.
• Teams that value customizable reports, automated marketing, and revenue tools.
• Not ideal if you prioritize mobile management or a modern user interface, as ResNexus lacks a dedicated app and has some usability issues.

What Type of Hotel Should Use ThinkReservations?

• Small hotels, B&Bs, and independent properties wanting an easy-to-learn system.
• Teams that prioritize guest communication, upselling, and automation.
• Properties that rely heavily on OTA integrations and need reliable channel management.
• Hotels aiming for quick onboarding, strong support, and a modern interface.
• Not ideal if your property requires complex customization, advanced marketing tools, or multi-location management.

ResNexus vs ThinkReservations: The Bottom Line for Hotels

ResNexus offers a comprehensive, feature-rich platform suited for larger or more complex properties that need extensive customization and integrations. Its strengths lie in detailed revenue management, guest feedback, and native marketing tools, making it ideal for boutique hotels and resorts willing to navigate a less modern interface.

ThinkReservations provides a simpler, more intuitive management system with high customer satisfaction, especially among small inns, B&Bs, and independent hotels. Its focus on automation, guest communication, and ease of use makes it the better choice for properties seeking efficiency and quick onboarding.

If your hotel values a broad feature set and customization, go with ResNexus. If you prefer an easy-to-use platform with proven recent reviews and high satisfaction, ThinkReservations is the way to go. Both platforms are capable, but your specific operational needs will determine the best fit.