RoomRaccoon HMS vs. TOTVS:
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The Decision

Choosing between RoomRaccoon and TOTVS hinges on understanding your hotel’s specific needs and the strengths of each system. Both are designed to streamline hotel operations, but RoomRaccoon’s extensive reviews, recent feedback, and feature set make it the more proven choice for independent hoteliers. TOTVS, with no recent reviews or available user feedback, offers little clarity on real-world performance in the hospitality space.

RoomRaccoon is an all-in-one hotel management platform with a proven track record, while TOTVS remains unreviewed and largely untested in this niche. Are you ready to lean on a system with verified customer satisfaction and a broad feature suite? Or is your hotel comfortable with a less transparent offering?

Is RoomRaccoon or TOTVS Better for Hotels?

RoomRaccoon and TOTVS aim to solve core hotel management challenges—booking, operations, and guest experience—but their approaches diverge sharply. RoomRaccoon consolidates PMS, channel management, booking engine, and payments into one intuitive platform, supported by nearly 500 reviews and an overall rating of 4.95/5. TOTVS, on the other hand, lacks publicly available reviews or a clear user base in hospitality, raising questions about its applicability to hotel operators.

The strength of RoomRaccoon lies in its dedicated hotel focus, extensive integrations, and proven customer satisfaction. TOTVS’s absence of recent user feedback and features makes it difficult to assess whether it can deliver a comparable level of efficiency or support. Do you want a system with a track record or one with uncertain performance?

RoomRaccoon vs TOTVS: Which Should Your Hotel Choose?

If your hotel needs a user-friendly, all-in-one management system with a proven reputation among small to mid-sized properties, go with RoomRaccoon. Its comprehensive feature set—over 57 unique functions including automated reporting, guest communication, revenue management, and multi-currency support—is tailored for independent hoteliers seeking growth.

If your hotel is part of a larger enterprise or requires a customizable platform with extensive back-end operations and is willing to take a risk on an unreviewed system, then TOTVS might be an option. However, without recent reviews or clear hotel-specific features, RoomRaccoon remains the safer and more reliable solution for operational efficiency.

Is RoomRaccoon or TOTVS Easier to Use?

RoomRaccoon scores 4.87/5 in ease of use, with many users praising its intuitive interface and straightforward onboarding process. The platform’s design minimizes training time and makes daily management more efficient, supported by nearly 500 recent reviews and an average onboarding rating of 4.81/5.

TOTVS lacks publicly available user ratings or detailed feedback, making it impossible to compare ease of use. Based on available data, RoomRaccoon clearly offers superior usability, reducing staff frustration and accelerating staff adoption.

Edge: RoomRaccoon

Which Has Better Features: RoomRaccoon or TOTVS?

RoomRaccoon offers 57 exclusive features, including special offers & discounts, automated emails, revenue management, multi-lingual support, loyalty programs, and integrated payment solutions. These features directly address hotel-specific needs, with frequent positive reviews highlighting their impact on revenue and operational efficiency.

In contrast, TOTVS provides no publicly listed features or comparable functionalities relevant to hotel management, leaving its capabilities uncertain. For a hotel seeking a feature-rich platform proven to improve management and guest experience, RoomRaccoon is the clear choice.

Edge: RoomRaccoon

Which Has Better Customer Support: RoomRaccoon or TOTVS?

RoomRaccoon’s support scores 4.74/5, with recent reviews commending its prompt, knowledgeable, and helpful customer service. Customers frequently mention its dedicated onboarding support and responsiveness to feedback, which fosters trust during implementation and ongoing use.

TOTVS has no available recent reviews or support ratings, making it impossible to evaluate service quality. Given the importance of reliable support for hotel operations, RoomRaccoon’s established support reputation strongly favors it.

Edge: RoomRaccoon

Which Has More Integrations: RoomRaccoon or TOTVS?

RoomRaccoon boasts 88 verified partners, including major platforms like Sage, Becurious, and Paxxio, providing seamless integrations for payments, marketing, and back-office systems. This extensive partner network enables hotels to connect their existing tools and automate workflows effectively.

TOTVS has no publicly available data on integrations, which raises doubts about its compatibility and flexibility. For an independent hotel looking to streamline operations through integrations, RoomRaccoon’s broad ecosystem is a decisive advantage.

Edge: RoomRaccoon

Which Do Hoteliers Rate Higher: RoomRaccoon or TOTVS?

RoomRaccoon’s recent reviews—484 in the last six months—highlight its high user satisfaction, with a 97% likelihood to recommend and an overall rating of 4.95/5. Hoteliers of small and boutique properties praise its ease of use, feature set, and support, particularly in Europe and North America.

TOTVS lacks recent reviews, ratings, or user feedback, making it impossible to gauge hotel satisfaction. Based on current data, RoomRaccoon’s reputation is firmly established and more trustworthy.

Edge: RoomRaccoon

How Much Do RoomRaccoon and TOTVS Cost?

RoomRaccoon charges a flat monthly fee of $1,000, with no free tier or implementation fee, providing transparent pricing for small to medium hotels. There is no public information about TOTVS’s pricing, which suggests it may be tailored or less transparent, adding uncertainty.

Given the transparent, predictable cost structure, RoomRaccoon offers better value clarity. Without pricing details for TOTVS, RoomRaccoon’s straightforward model makes it easier to budget and plan.

What Type of Hotel Should Use RoomRaccoon?

• Hotels that prioritize an easy-to-use, all-in-one platform to streamline operations.
• Small to medium independent hotels, B&Bs, boutique hotels, and serviced apartments.
• Teams seeking automation for bookings, guest communication, and revenue management.
• Hotels aiming to increase direct bookings and upsell opportunities.
• Hotels with a focus on improving guest experiences through integrated tools.

Not ideal if your hotel requires a highly customized enterprise system or operates at a scale where larger ERP solutions are necessary.

What Type of Hotel Should Use TOTVS?

• Hotels or chains that already operate within the TOTVS ecosystem and value integrated enterprise solutions.
• Larger properties or groups that need extensive back-end customization and integration with other enterprise systems.
• Hotels that prioritize comprehensive back-office management over user experience or customer-centric features.
• Hotels comfortable with a system lacking recent reviews or detailed support feedback.

Not ideal if you’re a small hotel or independent operator seeking proven hospitality-specific features.

RoomRaccoon vs RoomRaccoon: The Bottom Line for Hotels

RoomRaccoon stands out as the clear choice for independent, small, or boutique hotels seeking a simple yet feature-rich management system. Its high user satisfaction, proven results in increasing revenue, and extensive integrations make it a reliable partner for growth.

If your hotel needs a trusted, hotel-focused platform with recent reviews and a broad feature set, go with RoomRaccoon. Its ease of use, support, and transparent pricing solidify its position as the better solution.

However, if your hotel operates at a larger scale or within a corporate ecosystem that requires extensive customization and back-end management, and you’re comfortable with less available user feedback, consider exploring TOTVS. Keep in mind, the lack of recent reviews and detailed features makes this option riskier and less predictable.

In conclusion, for most independent hoteliers evaluating options today, RoomRaccoon offers a proven, well-supported, and feature-rich platform that aligns with your operational goals and guest experience ambitions.