Unlocking Nature's Cabins: Grend's Mobile Key Revolution with 4SUITES

GUEST EXPERIENCE

Nestled in the remote wilderness near Bø Sommarland, Grend's family cabins seamlessly blend modern comfort with the tranquility of nature. In a location with limited on-site staff, these cabins are equipped with waterproof locks, featuring integrated IoT technology that seamlessly communicates with the mobile key guests receive through their check-in confirmation email. This innovation ensures secure and hassle-free access, granting guests individual entry and the freedom to check in independently while safeguarding family privacy.

Why it matters: In Grend's remote setting, they prioritize seamless nature-focused stays. A 100% keyless access system, integrated with Mews, is crucial. Students can even release their cabins during weekends and holidays, receiving reduced rent, while tourists can book the available space via Mews. This integration with 4SUITES seamlessly updates access rights, ensuring secure rooms for all guests.

Grend relies on 4SUITES for seamless keyless access through a WebApp, ensuring a smooth and efficient guest experience from booking to check-out.

Top 3 Core Objectives: In the idyllic remote setting of Grend, the focus was on seamlessly blending technology into the background, allowing the serene natural surroundings to take center stage while sparing guests from administrative tasks. This vision extends to Grend's diverse guest base, which includes tourists and students seeking extended stays. As part of this vision, Grend was actively seeking a mobile key solution that not only ensured hassle-free access via a Web App, eliminating the need to download a separate app but also integrated seamlessly with their property management system, Mews, thus creating a harmonious and efficient guest experience for both students and tourists alike.

Enhancing the Home-Away-From-Home Experience:: At Grend, the primary objective was to create an atmosphere where guests felt like they were returning to their own cabins. This meant ensuring that the check-in and access processes were not only efficient but also intuitive, all while minimizing the need for staff intervention and maintaining uninterrupted access day or night.
Remote and Real-time Access:: Another core commitment was to guarantee the safety and privacy of their guests. This was achieved through the use of a seamless mobile key solution, allowing guests to access their cabins with convenience and security in their nature-inspired haven. Access rights can also be managed off-site, providing an extra layer of convenience and security for both guests and the Grend team.
Fostering On-Site Staff Independence:: In pursuit of our goals, Grend sought to enhance operational efficiency by embracing cloud-based mobile key technology, reducing the reliance on physical keycards, and simplifying check-in and check-out processes. This approach not only keeps the guest experience a top priority but also facilitates a guest-centric environment without requiring staff on site during guests' stays, promoting sustainability by minimizing the need for traditional keycards.

"When we established GREND, we wanted a scalable system that was based on already established SaaS systems rather than developing something ourselves. We had two simple requirements: there should be no manual handling to check the guests in, and the guests should never need to download an app to access the cabin. The unique combination and integration between Mews and 4SUITES solves all the problems for us, and we look forward to opening 2-4 new locations in 2024 with an ambition of 10 new locations in the next 3 years. We look forward to the continuation with 4SUITES."

Aziz Chaer

Partner

Innovators Mentioned

Grend

4SUITES

Aziz Chaer

Partner

Grend

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👍 Partner Aziz Chaer said that GREND sought a scalable, hassle-free guest check-in system based on established SaaS systems and found the perfect solution in the unique integration between Mews and 4SUITES, which enables their expansion plans for new locations.:

"When we established GREND, we wanted a scalable system that was based on already established SaaS systems rather than developing something ourselves. We had two simple requirements: there should be no manual handling to check the guests in, and the guests should never need to download an app to access the cabin. The unique combination and integration between Mews and 4SUITES solves all the problems for us, and we look forward to opening 2-4 new locations in 2024 with an ambition of 10 new locations in the next 3 years. We look forward to the continuation with 4SUITES."

⚖️ The selection process: During their research process, Aziz Chaer evaluated 4SUITES's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that 4SUITES was the best fit solution:

Partner Aziz Chaer said, about their decision: "4SUITES has developed the guest journey based on the guest and the host. The result is a seamless guest journey where the guest is automatically checked in and given a digital key on their smartphone (without app download). No physical or manual handling is required by either guest or host."

📈 The results: In summary, Grend achieved an efficient and guest-centric experience by implementing mobile keys, ensuring enhanced safety and privacy through real-time access management, and promoting sustainability and reduced on-site staff dependency. The seamless integration with Mews also allowed for convenient remote stay extensions, elevating the overall guest experience.

Efficient Guest Experience: Grend successfully improved the efficiency of guest experiences by implementing cloud-based mobile key technology. Guests felt like they were coming home to their own cabins, as check-in and access became intuitive and hassle-free. This achievement minimized the need for staff intervention, allowing guests to access their cabins with independence and ease, day or night. Thanks to the seamless integration with Mews, guests could also extend their stay remotely, as their access rights automatically updated with any changes to their booking in Mews, further enhancing the overall guest experience.
Enhanced Safety and Privacy: Grend's commitment to safety and privacy was realized through the adoption of mobile key solutions. The seamless mobile key system provided guests with a convenient and secure means to access their cabins, ensuring peace of mind during their stay. Real-time access management capabilities allowed for remote management of access rights, further fortifying the safety and privacy of guests.
Sustainability and Reduced On-Site Staff Dependency: Grend achieved sustainability and reduced staff dependency by transitioning from physical keycards to mobile keys. This shift streamlined operations, reduced waste associated with traditional keycards, and aligned with eco-friendly practices. It also lowered the need for on-site staff during guest stays, promoting a more sustainable and eco-conscious approach in the hospitality industry while enhancing the guest experience. Additionally, the seamless integration with Mews enabled guests to remotely extend their stay as their access rights automatically updated with any changes to their booking in Mews, contributing to a seamless and hassle-free experience.

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