Atlantis Dubai boosts guest engagement and revenue with Hudini

GUEST EXPERIENCE

Atlantis Dubai, renowned for blending extraordinary experiences with world-class hospitality, partners with Hudini to elevate guest engagement and drive revenue through innovative digital solutions. Explore how this iconic destination leverages technology to enhance every aspect of the guest journey, from check-in to check-out.

Why it matters: Digital innovation is reshaping luxury hospitality today by making every guest interaction personalized and seamless. Using advanced technology improves guest satisfaction and drives industry revenue growth.

Hudini's app combines different guest services into one interface, making stays at Atlantis Dubai more connected and personalized. The digital room key feature allows guests easy access to their rooms, enhancing their experience.

Top 3 Core Objectives: Atlantis Dubai wanted to deepen guest engagement at more touchpoints, ensuring that guests enjoyed everything that its 5-star resorts have to offer. They also sought to make stays more connected, convenient and customized for guests, whether it was while checking-in or ordering room service. Higher engagement and personalization would also help Atlantis Dubai generate more revenue per room with higher ancillary revenues.

Enhanced Guest Engagement: Atlantis Dubai aimed to enhance guest interaction across multiple touchpoints, ensuring that guests fully enjoyed all that its 5-star resorts have to offer, from check-in to room service.
Increase of revenue: Higher engagement and personalization would also help Atlantis Dubai generate more revenue per room with higher ancillary revenues.
Enhancing Operational Efficiency: Atlantis Dubai needed a unified platform to streamline operations, reduce in-room service wait times, and improve overall efficiency.

Innovators Mentioned

Atlantis Dubai

Hudini

OSS

Oliver Stutz Stutz

Digital & Innovation Marketing Project Manager

Atlantis Dubai

"We partnered with Hudini to develop a mobile app specifically designed for our hotel guests, and the results have been impressive. The Atlantis Dubai App offers seamless access to a wide range of services, enhancing the overall guest experience. From fulfilling unique requests and providing live chat support to featuring a Digital Key for effortless room access, our guests now have everything they need right at their fingertips."

Oliver Stutz Stutz

Digital & Innovation Marketing Project Manager

👍 Digital & Innovation Marketing Project Manager Oliver Stutz Stutz said that Hudini is always pro solution in that they are ready to solve any problems at hand.:

"We partnered with Hudini to develop a mobile app specifically designed for our hotel guests, and the results have been impressive. The Atlantis Dubai App offers seamless access to a wide range of services, enhancing the overall guest experience. From fulfilling unique requests and providing live chat support to featuring a Digital Key for effortless room access, our guests now have everything they need right at their fingertips."

⚖️ The selection process: During their research process, Oliver Stutz Stutz evaluated Hudini's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Hudini was the best fit solution:

Digital & Innovation Marketing Project Manager Oliver Stutz Stutz said, about their decision: "Hudini delivered a customised, multi-featured solution that met our integration needs. Their team worked hard to develop our uniquely designed front end that is both user-friendly and visually appealing. The app not only reflects our brand but also significantly improves guest engagement and satisfaction. Working with Hudini has been a good experience, and we look forward to the further projects and improvements we have lined up."

📈 The results: Atlantis partnered with Hudini to create an omnichannel guest experience app that connected the steps of the guest journey on a single interface, From the comfort of their own device, guests can enjoy seamless continuity whenever they access the app to check-in, gain information, place room service orders or make reservations.

The data generated through every interaction is used to further personalize suggestions for guests, such as hotel activities or the perfect add-on for an in-room dining order. This makes guests feel that the stay has been specially curated to match their tastes and requirements, adding to the sense of luxury and indulgence that Atlantis Dubai’s properties are renowned for.
90%+ digital key succes - Guests used the digital room key on their mobiles seamlessly. The feature registered a 90% success rate, surpassing the industry standard of 60%.
25M guest interactions - Guests have used the app 25 million times for a variety of services. With 5,500 downloads and 13,000 users every month, this number is growing consistently.

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