How Beaumier Uses Canary Technologies to Elevate the Guest Experience

OPERATIONS

Beaumier, a growing portfolio of destination-led hotels across France, Spain and Switzerland, uses Canary to deliver an on-brand mobile check-in, capture guest data from OTA bookings and simplify deposits with Payment Links synced to the PMS.

Why it matters: As the portfolio expanded across Europe, Beaumier needed technology that made every guest interaction feel as seamless as its stays while simplifying admin for staff. Canary consolidated systems and gave the group a partner that adapts to each property and country.

Beaumier uses Canary’s Mobile Check-In for a branded, mobile-first pre-arrival experience that also collects guest emails and expected arrival times, AI Guest Messaging to stay in touch with guests, and Payment Links so guests pay deposits through a single link that syncs automatically to the PMS.

Top 3 Core Objectives: Beaumier wanted a guest journey that matched its premium brand, more direct relationships with OTA guests, and simpler processes for its reservation and front office teams across a growing portfolio.

Bring check-in up to: Pre-arrival check-in was a static web experience that felt disconnected from the premium service guests expected.
Own the OTA guest: OTA bookings arrived with limited guest information, making it hard to stay in touch after checkout and encourage repeat stays.
Simplify deposits and arrivals: Deposits required multiple manual steps across systems, and properties like Grand Hotel Belvedere needed accurate arrival times to plan staffing.

Innovators Mentioned

Beaumier

Canary Technologies

Diederik Visser

Chief Digital Officer

Beaumier

"The consolidation of systems saves reservation agents so much time. It makes taking deposits so much easier for guests and staff."

Diederik Visser

Chief Digital Officer

👍 Chief Digital Officer Diederik Visser said that Consolidating systems with Canary saves Beaumier’s reservation agents time and makes deposits easier.:

"The consolidation of systems saves reservation agents so much time. It makes taking deposits so much easier for guests and staff."

⚖️ The selection process: During their research process, Diederik Visser evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

Chief Digital Officer Diederik Visser said, about their decision: "We always had direct access to the specialists. There was always someone on hand, whether it was branding, troubleshooting or technical support."

📈 The results: With Canary, Beaumier delivers a mobile check-in aligned with its brand, captures guest emails from OTA bookings for direct marketing, takes deposits through a single PMS-synced link, and plans arrivals more precisely at remote properties.

Guest emails captured during Mobile Check-In give Beaumier’s marketing team a direct line to OTA guests to encourage repeat stays.
Payment Links let guests pay deposits through one link that syncs automatically to the PMS, eliminating manual reconciliation for reservation agents.
At Grand Hotel Belvedere, expected arrival times collected before arrival help the team plan operations down to staff break times.