How Flanigan’s Resort & Spa Boosted Ancillary Revenue by 57% With Canary’s GMS

OPERATIONS

Flanigan's Resort & Spa, a 34-room retreat near Zion National Park, increased ancillary revenue by 57% in its first year on Canary's Guest Management System, while cutting front desk time to under a minute and eliminating its 40+ page printed compendium.

Why it matters: Flanigan's Resort & Spa is an immersive retreat near Zion National Park in Utah, featuring 34 rooms, suites and villas, a 100-seat restaurant and a luxury spa.

After a remodel, the team went all-in on modernizing with hospitality tech and selected Canary as its Guest Management System — including Mobile Check-In, Digital Compendium, Dynamic Upsells, Guest Messaging, Smart Checkout and Digital Tipping. Cade Campbell shared how Canary is transforming guest engagement and delivering measurable revenue growth.

Top 3 Core Objectives: Flanigan's wanted to make add-ons visible to every guest, relieve bottlenecks at a single-staffed front desk, bring transparency to complex folios and better support staff as cash tipping declined.

Showcase every add-on: Replace manual, inconsistent upselling and a 40+ page printed compendium with a clear way for guests to browse excursions, spa services and more.
Relieve the front desk: Eliminate check-in paperwork at a front desk staffed by one associate who also serves spa clients and restaurant diners.
Support staff and guests: Give guests transparent, itemized billing before departure and give staff a consistent way to receive tips and thank-you notes.

Innovators Mentioned

Flanigan’s Resort & Spa

Canary Technologies

Cade Campbell

General Manager

Flanigan’s Resort & Spa

"There wasn't a clear way for people to know what we had available as an add-on to their trip. Now with Canary, guests can browse every option from the palm of their hand."

Cade Campbell

General Manager

👍 General Manager Cade Campbell said that Canary makes every add-on visible to guests, driving a 57% increase in ancillary revenue at Flanigan's.:

"There wasn't a clear way for people to know what we had available as an add-on to their trip. Now with Canary, guests can browse every option from the palm of their hand."

⚖️ The selection process: During their research process, Cade Campbell evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

General Manager Cade Campbell said, about their decision: "It’s been incredibly rewarding for our staff. They recognize guests they’ve messaged and can greet them by name. Canary has brought a new level of personal attention to our service."

📈 The results: With Canary, Flanigan's grew ancillary revenue by 57%, eliminated significant paper waste, shortened front desk visits to under a minute and boosted staff income and morale.

57% increase in ancillary revenue from Dynamic Upsells and Guest Messaging, including excursions with local National Park partners.
Less than a minute at the front desk for weary travelers, plus a Digital Compendium that pays for itself through upsells and eliminates paper waste.
Fully itemized digital folios resolve billing questions before departure, and Digital Tipping delivers more consistent tips — nearly every guest adds a personal thank-you note.