A Year of F&B Revenue in Just Two Months: Garden City Hotel’s Success Story With Canary

OPERATIONS

The Garden City Hotel, a 151-year-old, 4-star Long Island hotel, made as much in F&B mobile orders in two months with Canary ($14K) as it did in a full year on its previous platform. It also cut check-in from 5 minutes to 30 seconds.

Why it matters: With guests ranging from business travelers to large wedding groups, the hotel needed a digital guest journey that matched its upscale in-person service. Canary turned in-room dining into a profit center, cleared lobby lines and gave guests an easier way to reach the front desk.

The Garden City Hotel uses Canary’s F&B Mobile Ordering for one-step in-room dining, Mobile Check-In to speed up arrivals, AI Guest Messaging so guests can text for instant answers, and Smart Checkout to route positive feedback to Tripadvisor and send detractors to staff for service recovery. It also uses Digital Authorizations, Digital Compendium, Digital Tipping and Dynamic Upsells.

Top 3 Core Objectives: The Garden City Hotel wanted to bring its digital guest journey up to the level of its upscale in-person experience: grow in-room dining revenue, shorten arrivals and make the front desk easier to reach.

Fix in-room dining: The hotel\u2019s previous ordering platform wasn\u2019t intuitive for guests or staff, and third-party delivery apps competed for guests\u2019 orders.
Eliminate lobby lines: Manual check-ins took about 5 minutes each, creating lines in a lobby the team wanted to keep welcoming for its varied guests.
Reduce phone volume: As a high-occupancy hotel, the front desk fielded a constant stream of guest questions by phone.

Canary Technologies

F&B Mobile Ordering gives hotel guests a fast, easy way to browse menus and place food and beverage orders directly from their phone, no app required

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Innovators Mentioned

The Garden City Hotel

Canary Technologies

Andrew Gee

Director of Front Office

The Garden City Hotel

"The return on investment has been incredible. We’ve not only recouped our initial investment but also started to make a profit."

Andrew Gee

Director of Front Office

👍 Director of Front Office Andrew Gee said that Canary’s F&B Mobile Ordering paid for itself and is now generating profit for The Garden City Hotel.:

"The return on investment has been incredible. We’ve not only recouped our initial investment but also started to make a profit."

⚖️ The selection process: During their research process, Andrew Gee evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

Director of Front Office Andrew Gee said, about their decision: "With Canary, we’ve cut down on lobby lines and reduced the front desk workload, so we can focus on personalizing the ultimate guest experience."

📈 The results: In two months with Canary, The Garden City Hotel earned $14K in mobile F&B orders (a full year\u2019s worth on its old platform), raised average check size by $20 and cut check-in time from 5 minutes to 30 seconds.

$14K in F&B mobile ordering revenue in two months, matching an entire year on the previous platform.
Average check size up by $20 after pricing the in-room menu competitively against local delivery options.
Check-in time cut from 5 minutes to 30 seconds with Mobile Check-In, reducing lobby lines and front desk workload.