Neighbourgood: Fueling Ambitious Growth and Mastering Change Management with Cloudbeds

OPERATIONS

Neighbourgood, a fast-growing hybrid hospitality brand, partnered with Cloudbeds to support its rapid expansion and evolving operational needs. With Cloudbeds, the team gained the scalability, data insights, and integration flexibility needed to drive growth across 16 properties while empowering staff and guests alike.

Why it matters: Cloudbeds enabled Neighbourgood to streamline operations, improve reporting accuracy, and manage dynamic pricing — all while maintaining a strong sense of community and connection across its living and co-working spaces.

Cloudbeds provides Neighbourgood with an open, scalable platform to manage multi-property operations, integrate third-party tools, automate communication, and make data-driven decisions — ensuring consistent performance and guest experience across Cape Town and San Francisco.

Top 3 Core Objectives: As Neighbourgood grew, the team needed a modern, flexible PMS that could integrate with external tools, empower staff through change, and sustain their long-term expansion goals.

Build a scalable foundation: Replace legacy systems with a centralized, API-driven PMS capable of integrating a custom tech stack to support growth and innovation.
Streamline operations and reporting: Enhance reliability, minimize manual processes, and gain real-time visibility into revenue, booking sources, and customer segments across multiple properties.
Manage change and team: Ensure a smooth transition for staff across multiple locations by prioritizing transparent communication, training, and guided onboarding support.

Innovators Mentioned

Cloudbeds

Nicholas Schooling

Head of Product (tech)

Neighbourgood

"When we were looking at different options, it all came back to having a strong foundation — the PMS system — for our back end. You could pick up very early how product-centric the Cloudbeds team is. It’s a great product managed by a really strong customer-centric team."

Nicholas Schooling

Head of Product (tech)

👍 Head of Product (tech) Nicholas Schooling said that Cloudbeds provided the strong operational foundation Neighbourgood needed for growth.:

"When we were looking at different options, it all came back to having a strong foundation — the PMS system — for our back end. You could pick up very early how product-centric the Cloudbeds team is. It’s a great product managed by a really strong customer-centric team."

⚖️ The selection process: During their research process, Nicholas Schooling evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Head of Product (tech) Nicholas Schooling said, about their decision: "It’s not enough to have a good product. We also needed help to transition effectively across. Cloudbeds’ onboarding support made it feel more like a partnership than a handover."

📈 The results: With Cloudbeds, Neighbourgood established a flexible foundation for growth, improved operational efficiency, and strengthened staff confidence during a major system transition.

Centralized 16 properties and 6 co-working spaces on one scalable platform
Improved reporting accuracy and operational efficiency across all properties
Reduced manual errors and streamlined self-check-in and automated communication

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