Case Study

How Bayerwaldhof Eases the Daily Guest Experience with Guestnet and a Solid PMS Connection

Samira Gruber

Guestnet · سبتمبر 18, 2026

Digital guest communication sounds simple in theory. In the real day to day of a hotel, with a front desk, a PMS and a team that has to use it every single day, that's exactly where you find out whether a solution really holds up.

Why it matters: Bayerwaldhof in Bad Kötzting went through exactly that journey: from the initial rollout, through connecting it to their PMS ASA, all the way to the question of how to bring both staff and guests on board.

Hotel Director Alfons Weiß speaks openly about what worked, what he learned along the way, and what separates a good solution from one that truly delivers.

Top 3 Core Objectives: Bayerwaldhof wanted digital guest communication that truly works in daily operations, built on a stable PMS connection and full buy-in from staff and guests alike.

Reliable Daily Operations: Digital guest communication needed to genuinely work in day to day operations, for guests and staff alike, not just look good on paper.
Stable PMS Integration: A stable connection to their existing PMS, ASA, was needed as the foundation for reliable, automated processes.
Staff & Guest Adoption: Staff needed to be on board from day one, and guests needed to be actively guided toward the new web app rather than left to discover it on their own.

"For us, it was essential that digital guest communication actually works in daily operations, for guests and for our team alike. With ASA as a stable PMS, close support from SOFTSTAR, and Guestnet as our central communication hub, we now have consistent processes, fewer questions, and much more structure across the business."

Alfons Weiß

Director

👍 Director Alfons Weiß said that With ASA, SOFTSTAR and Guestnet working together, guest communication now runs so smoothly that even regulars at home text us the moment they spot their favorite dish back on the menu.:

"For us, it was essential that digital guest communication actually works in daily operations, for guests and for our team alike. With ASA as a stable PMS, close support from SOFTSTAR, and Guestnet as our central communication hub, we now have consistent processes, fewer questions, and much more structure across the business."

⚖️ The selection process: During their research process, Alfons Weiß evaluated Guestnet's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Guestnet was the best fit solution:

Director Alfons Weiß said, about their decision: "Our regular guests are sitting at home on the couch and they text me: 'Wonderful, that great veal roast is on the menu again today, I just saw it."

📈 The results: With ASA and Guestnet working together, and strong onboarding from SOFTSTAR, Bayerwaldhof now runs consistent guest communication across every department, cutting down on front desk questions while opening up new upselling opportunities.

Fewer front desk questions, thanks to clearly structured, self-service information available to guests throughout their stay.
New upselling opportunities through in-app bookings for spa treatments and activities, generated without any extra manual effort from staff.
Stronger guest adoption from day one, driven by personal onboarding at check-in rather than relying on the technology alone.