شائع في Operations
شائع في Revenue Management
شائع في Marketing
شائع في Guest Experience
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
OPERATIONS
Revolutionizing Hotel Operations: How Zipper Hotel runs with 80% fewer staff using Like Magic
Zipper Hotel & Apartments implemented the Like Magic platform, integrating a booking engine, guest platform, employee interface, and monitoring tools into one centralized system. The platform automated daily tasks, allowing the ultra- lean team to manage 80% of operations from a single dashboard. Guests can handle everything – from check-in, ordering food, requesting additional linen or pillows, to creating keyless room passes and more – directly from their smartphones. With a traffic light notification system and real-time monitoring, staff can quickly address issues and focus on personalized guest experiences. Key features like WhatsApp integration for guest communication and keyless room access further enhance both operational efficiency and guest satisfaction.
Operational efficiency: Managing a large hotel with minimal staff
High quality service: Ensuring high-quality guest service despite a lean team
Employee satisfaction: Maintaining employee motivation and knowledge
Innovators Mentioned
Co-Founder
The Zipper Hotel & Apartments
Managing Director
The Zipper Hotel & Apartments
"“Like Magic allowed us to operate with just six staff members, without compromising guest experience. The platform is easy to use, fun to work with, and has revolutionized how we run our hotel.” — Otto Konstantin Lindner, Co-founder, The Zipper"
Otto Konstantin Lindner
Co-Founder
"“Like Magic allowed us to operate with just six staff members, without compromising guest experience. The platform is easy to use, fun to work with, and has revolutionized how we run our hotel.” — Otto Konstantin Lindner, Co-founder, The Zipper"
Managing Director Tobias Sebastian Oberdieck said, about their decision: "“But what I think is really interesting is the useability of the platform, as it is easy to understand and fun to work with. We may be operating with numbers that would have previously constituted a ‘skeleton crew’, but with Like Magic, we are genuinely able to operate just as efficiently and productively as a team of 30.”"
80% fewer staff while maintaining operational efficiency
4.6/5 rating on Google, 8.8+ on Booking.com
Easy to understand and use - employees have fun to work with. Fully trained staff in just 1.5 days.
You may also enjoy
اشترك في نشرتنا الإخبارية الأسبوعية Hotel Tech Insider
انضم إلى 100000 من المسؤولين التنفيذيين من أفضل العلامات التجارية مثل Accor وMarriott وViceroy وShangri-La وRosewood وExpedia وAirBnB واحصل على أحدث الابتكارات والرؤى التي يتم تسليمها إلى صندوق الوارد الخاص بك مرة واحدة في الأسبوع.
