How the switch to Little Hotelier helped Stone Court House to increase efficiency

OPERATIONS

Stone Court House, owned by Dr Belinda Demirbasa and her family, is a luxury boutique hotel known for its home-like ambiance and exceptional guest experience. The outstanding residence offers a truly one-of-a-kind experience, combining luxury with a fascinating journey through centuries of heritage in the UK town of Maidstone. Stone Court House takes pride in meeting new guests and ensuring their stay is unforgettable. The hotel’s attention to cleanliness and comfort has earned it excellent reviews on Booking.com, TripAdvisor, Google, and Expedia.

Why it matters: Prior to adopting Little Hotelier, the accommodation struggled with a previous provider that was challenging to use. It had numerous unsuitable features for small establishments, incurred high costs, and had a support team difficult to access due to its international location.

However, Stone Court House found a straightforward solution in Little Hotelier, which offered a user-friendly platform equipped with easy-to-understand and implement tools, along with a local presence for better support.

Top 3 Core Objectives: Saban, the manager, stated: “We were seeking a user-friendly solution with a local presence, so in case of any issues, we could directly communicate with the team. Little Hotelier had precisely what we needed. Moreover, it allows me to maintain control and have a clear overview of all bookings through the channel manager, regardless of their source.”

Seamless connectivity with OTAs: Connecting to new OTAs with just a few simple steps.
Managing on-the-go: Checking guests in and out, modifying reservations, and accepting online payments, all from anywhere, anytime.
Strong support presence: With support through phone, web and chat inlcuding in multiple languages.

Innovators Mentioned

Stone Court House

Little Hotelier

Saban Demirbasa

General Manager

Stone Court House

"Little Hotelier is very easy to use and simple to understand and implement. It is also very robust, I don’t think it has crashed once since we began using the platform over a year ago. It gives you confidence that guest relations will run smoothly and there will be no double bookings or lost messages. Little Hotelier makes life running a small boutique hotel comfortable."

Saban Demirbasa

General Manager

👍 General Manager Saban Demirbasa said that Little Hotelier met all his requirements and confidently recommends it to fellow property owners.:

"Little Hotelier is very easy to use and simple to understand and implement. It is also very robust, I don’t think it has crashed once since we began using the platform over a year ago. It gives you confidence that guest relations will run smoothly and there will be no double bookings or lost messages. Little Hotelier makes life running a small boutique hotel comfortable."

⚖️ The selection process: During their research process, Saban Demirbasa evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

General Manager Saban Demirbasa said, about their decision: "“Having the App tools on your phone in your hand means you can go out for meetings, out with the family, shopping, etc knowing that if you get a booking you can action guest relations immediately without having to come back to the establishment. Just makes running a hotel so much more efficient and easy.”"

📈 The results: Stone Court House has already witnessed the advantages of adopting Little Hotelier’s solution. The platform empowers them to accomplish more in less time.

Streamlined daily tasks leading to noticeable improvements.
Increased direct bookings.
Reduced overbookings.

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