The team needed a system that was fast, intuitive and practical for both on-site staff and third-party contractors like housekeepers. When evaluating options, Mews stood out for its functionality, ease of use and accessible pricing - ideal for a new boutique opening.

Lean operations: Brama required operational efficiency, since the team is small and managing a historic building adds complexity.

Seamless guest journey: The hotel aimed to build a tech‑forward guest experience that feels effortless — from booking, to arrival, to in‑stay services.

Staff enablement: Given the boutique set‑up and mixed‑use space, Brama needed a platform that staff could learn quickly and use reliably.