From legacy limits to strong partnership: Penta Hotels grows with Mews

OPERATIONS

Penta Hotels has undergone an intense period of operational transformation - what Josh Edwards, their Operating Systems Manager, describes as tech stack surgery. The team initiated a full overhaul of their operating systems, in close collaboration with Mews, a cloud-native PMS now used by over 12,500 properties globally. Change of this scale in hospitality is never easy. Compressed timelines, evolving needs and legacy habits all test the resilience of a team.

Why it matters: The process has involved long nights, working weekends and a fair share of ongoing challenges. That's the nature of meaningful change. Looking at the work done on the pilot property in Bremen, and at what they could achieve with Mews compared to other vendors, the team realized they could help shape how the product would look in the future. That's what sealed the decision to move from Oracle to Mews.

Like any transformation, it comes down to navigating complexity. The biggest challenge wasn't the PMS switch, but the mindset. The team knew they were working with a legacy tech stack, so even with a new PMS, they'd still be tied to legacy partners. Their thinking was: why not change everything at once? Harder in the short term, but smarter than swapping one piece now and another a month later, which would've been an endless battle. Strategically, it was the right move.

Top 3 Core Objectives: Penta Hotels aimed to modernize their operations and enhance the guest experience by replacing outdated legacy systems with a unified, cloud-based platform. Their focus was on streamlining internal processes, empowering guests with self-service options, and driving revenue growth through automation and upselling opportunities.

Unified Technology Platform: Transition from disparate legacy systems to Mews' integrated cloud-native platform to simplify operations.
Enhanced Guest Self-Service: Introduce Mews Kiosk for seamless check-in and check-out, allowing guests to manage their stay independently.
Revenue Optimization: Utilize Mews POS and Payments systems to automate transactions and increase upselling opportunities.

Innovators Mentioned

Penta Hotels

Mews

Josh Edwards

Operating Systems Manager

Penta Hotels

"Mews is a system that challenges status quo and redefines hospitality tech for the future. Going from outdated legacy PMS and POS systems to a platform that improves weekly is a game-changer."

Josh Edwards

Operating Systems Manager

👍 Operating Systems Manager Josh Edwards said that Mews revolutionizes hospitality technology by replacing outdated systems with a platform that evolves and improves continuously.:

"Mews is a system that challenges status quo and redefines hospitality tech for the future. Going from outdated legacy PMS and POS systems to a platform that improves weekly is a game-changer."

⚖️ The selection process: During their research process, Josh Edwards evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Operating Systems Manager Josh Edwards said, about their decision: "My favourite Mews feature? The honest answer isn't tied to any dashboard or automation - it's their openness to evolution. It's rare to find a partner that welcomes detailed product feedback not with defensiveness, but with genuine curiosity."

📈 The results: The Mews platform delivered measurable improvements in operations, guest satisfaction, and revenue, transforming Penta Hotels’ efficiency and profitability.

25% of guests purchase upgrades
0.005% chargeback rate
Extra revenue from selling parking spaces and early check-in

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