Powered by smart tech, guests can now easily manage their stays from the palm of their hands. From getting local recommendations on the best spots to paying for extras, every interaction was designed to minimize friction and maximize the guest experience.

Easy-to-use PMS: Hotel staff often spend excessive time on repetitive, task-oriented work rather than interacting with guests.

Humanizing hospitality with technology: While technology can enhance efficiency, The annex wanted to ensure it didn’t replace the human touch, a cornerstone of their hospitality philosophy. They needed a way to balance tech-enabled convenience with meaningful guest interactions.

Stellar customer support: Many software providers offer generic support, leaving users stuck on “seen” or dealing with impersonal responses. The annex sought a partner who could provide timely and empathetic assistance.