REVENUE MANAGEMENT
Limitless upsell potential and less manual work: How Hard Rock Hotel and Casino Punta Cana harnesses Oaky’s upselling power
We delved deeper into how she and her team leverage Oaky daily to reach their financial goals and how implementing the two-way integration between Oaky and OPERA via OXI boosted their revenue and improved the guest experience.
Automate front desk upselling: With a crowded reception and a constant stream of guests, the team struggled to make personalised upsell offers during check-in.
Elevate guest experiences: Despite high-quality amenities, diverse rooms, and exceptional facilities, guests often overlooked ways to enhance their stay.
Streamlined upsell process: Manual upselling processes added to the complexity, making it cumbersome for the team to identify and capitalise on upsell opportunities
Innovators Mentioned
Revenue Manager
Hard Rock Hotels
"Oaky makes my job so much easier. With its revenue-generating capabilities, I can always be confident that we will reach the hotel budget, as there’s always an opportunity to make a good sale with every guest."
Brenda Margarita Torres Vargas
Revenue Manager
"Oaky makes my job so much easier. With its revenue-generating capabilities, I can always be confident that we will reach the hotel budget, as there’s always an opportunity to make a good sale with every guest."
Revenue Manager Brenda Margarita Torres Vargas said, about their decision: "Setting up new deals is very simple with Oaky. From special packages for events like the Super Bowl to targeted offers for different guest segments (transient guests, families, groups, etc.), we feel empowered to create and sell deals with ease. With the segmentation functionality, we ensure that offers reach the right audience, positively impacting our upsell revenue."
In Q1 2024, the resort’s accepted revenue went up by 56% compared to the same period the previous year
The average upsell revenue per room per month reached $39.42 in March 2024
ROI almost doubled over a year - it went up from 66 in March 2023 to 127 in March 2024.
You may also enjoy
اشترك في نشرتنا الإخبارية الأسبوعية Hotel Tech Insider
انضم إلى 100000 من المسؤولين التنفيذيين من أفضل العلامات التجارية مثل Accor وMarriott وViceroy وShangri-La وRosewood وExpedia وAirBnB واحصل على أحدث الابتكارات والرؤى التي يتم تسليمها إلى صندوق الوارد الخاص بك مرة واحدة في الأسبوع.
