How Rucksack Inn Raised Average Rates 8–15% and Cut Pricing Time by 30

REVENUE MANAGEMENT

How Rucksack Inn Raised Average Rates 8–15% and Cut Pricing Time by 30–40% Across Three Markets

Rucksack Inn has run boutique hostels since 2007, with properties in Singapore, Melaka and Siargao. As the brand grew into new markets, Head of Revenue Javen Jiang and his team were still rate shopping, checking competitors and changing prices by hand every day. Rates sometimes sat too low when demand spiked, and corrections in slow periods came late.

Why it matters: Manual pricing that works for one property breaks down across several markets. Rucksack Inn shows that a small group can hand routine rate updates to a system and still keep full control of its strategy.

Daily pricing and rate shopping now take 30–40% less time across the group.

Top 3 Core Objectives: Rucksack Inn wanted pricing that could scale across markets without adding manual work or giving up control.

Less manual pricing work: The team spent time every day checking competitor rates and changing prices by hand. The goal was to cut that daily workload.
Higher rates in peak: Rates often stayed too low when demand was high. The goal was to price closer to demand on busy dates.
Consistent pricing across properties: The properties sit in different markets and were priced differently. The goal was one consistent approach to pricing across all of them.

Innovators Mentioned

Rucksack Inn

RoomPriceGenie

Javen Jiang

Head of Revenue

Rucksack Inn

"RoomPriceGenie helped us professionalize our revenue management and deliver more consistent, optimized results across markets."

Javen Jiang

Head of Revenue

👍 Head of Revenue Javen Jiang said that Revenue management became more professional and results more consistent across markets.:

"RoomPriceGenie helped us professionalize our revenue management and deliver more consistent, optimized results across markets."

⚖️ The selection process: During their research process, Javen Jiang evaluated RoomPriceGenie's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that RoomPriceGenie was the best fit solution:

Head of Revenue Javen Jiang said, about their decision: "We wanted something simple, with pricing logic we could actually see. RoomPriceGenie fit the way hostels and small groups work, and it supports our decisions instead of replacing them."

📈 The results: Rucksack Inn now prices faster and more consistently across all its markets, with stronger rates and fewer manual errors.

Average rates up 8–15% across properties
30–40% less time spent on daily pricing and rate shopping
Stronger results on weekends and high-demand dates, with faster reactions to market changes and fewer manual errors