Hub OS Guest in Touch vs. STAY Guest App:
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The Decision

Choosing between Hub OS Guest in Touch and STAY Guest App hinges on your hotel’s specific needs and operational goals. While both aim to improve guest communication and streamline hotel services, they address different operational priorities and user experience nuances. Your decision should reflect your hotel's size, guest engagement strategy, and technological readiness.

Both products serve the hotel guest app category effectively, but one has a significantly larger user base and more recent reviews, which can influence reliability and ongoing development. Which platform aligns best with your hotel’s digital strategy?

Is Hub OS Guest in Touch or STAY Guest App Better for Hotels?

Hub OS Guest in Touch is a web-based guest communication solution primarily focused on contactless service requests and maintenance management. It excels at internal communication and operational coordination but lacks advanced guest-facing features like in-app messaging or hotel directories.

STAY Guest App, contrastingly, offers an all-in-one mobile app for guests, including features like chatbots, in-app messaging, and integrated hotel directories, making it more comprehensive for guest engagement. Do you prioritize internal operational communication or guest-facing digital services?

STAY Guest App vs Hub OS Guest in Touch: Which Should Your Hotel Choose?

If your hotel needs a robust mobile platform that enhances direct guest engagement through features like messaging, reservations, and real-time updates, STAY is the better fit. It caters well to properties aiming to digitize their guest experience, especially those with a focus on sustainability and operational efficiency through automation.

Conversely, if your team’s primary concern is internal communication, incident reporting, and maintenance management without heavy guest-facing features, Hub OS offers a streamlined web solution proven to improve operational workflows and inter-departmental communication.

In essence, choose STAY if guest experience and digital convenience are your priorities. Opt for Hub OS if operational communication and maintenance coordination are more critical.

Is Hub OS Guest in Touch or STAY Guest App Easier to Use?

Hub OS has a high ease-of-use rating of 4.87/5, praised for its intuitive interface and quick onboarding process. Reviewers highlight how all hotel staff, including cleaning companies, find it straightforward to navigate, with minimal training required.

STAY also boasts a solid user experience with a 4.78/5 rating, praised for its simplicity and clarity, though some users note that language options could be expanded. Given the larger user base and recent reviews emphasizing ease, Hub OS’s user-friendliness is slightly more prominent.

Edge: Hub OS Guest in Touch.

Which Has Better Features: Hub OS Guest in Touch or STAY Guest App?

STAY offers 11 unique features, including a mobile app, chatbot, automated replies, guest messaging, local recommendations, hotel directory, app download, automatic translations, mobile checkout, and guest profiles. These features provide a full guest engagement toolkit that Hub OS lacks.

Hub OS, on the other hand, is limited to three shared features, mainly focused on internal communication and incident management. Its core strength is operational incident reporting rather than guest-facing services.

Edge: STAY Guest App.

Which Has Better Customer Support: Hub OS Guest in Touch or STAY Guest App?

Hub OS scores slightly higher in customer support ratings at 4.74/5, with reviews emphasizing quick, proactive assistance and a dedicated support team. Users appreciate the company’s commitment to resolving issues swiftly, especially in operational contexts.

STAY also garners high support ratings at 4.83/5 but has fewer reviews overall. Some users mention the absence of phone support and limited regional support hours, which can slow issue resolution.

Edge: STAY Guest App.

Which Has More Integrations: Hub OS Guest in Touch or STAY Guest App?

Hub OS has 23 verified integrations, including major partners like Oracle Hospitality, Mews, and Planet, with some unique integrations like HiJiffy and Newhotel. Its broad partner network enhances flexibility for larger hotel chains.

STAY has 20 verified integrations, including Hotelkit, SiteMinder, and Vingcard, with strong links to PMS and CRM systems. Its integration ecosystem is slightly smaller but still substantial for most hotel operations.

Edge: Hub OS Guest in Touch.

Which Do Hoteliers Rate Higher: Hub OS Guest in Touch or STAY Guest App?

Hub OS has a higher overall rating of 4.69/5 from 27 reviews, mostly from hotels in Europe, Asia, and the Middle East. The reviews praise its operational improvements, especially in maintenance and inter-department communication.

STAY has a lower overall rating of 3/5 from 206 reviews, predominantly from North American and large resort properties. While its user interface is lauded for simplicity, some feedback highlights slow reporting and limited language options.

Edge: Hub OS Guest in Touch.

How Much Do Hub OS Guest in Touch and STAY Guest App Cost?

Hub OS does not publicly list pricing; it appears to follow a custom quote model, likely based on hotel size and scope. No trial or freemium options are available.

STAY’s base price is $300 per month, with no trial or implementation fees, making it a predictable cost for hotels looking for straightforward budgeting. Its transparent pricing can help your team plan investments better.

What Type of Hotel Should Use Hub OS Guest in Touch?

• Hotels that prioritize internal communication and operational incident management.
• Teams seeking to improve maintenance, housekeeping, and inter-department coordination.
• Hotels with existing digital infrastructure needing integration with operational systems.
• Properties with a focus on contactless communication but less emphasis on guest-facing features.

Not ideal if:

• Your hotel aims to deliver a comprehensive guest app experience.
• You need features like chatbots, hotel directories, or multilingual support.
• Your property relies heavily on direct guest engagement via mobile apps.

What Type of Hotel Should Use STAY Guest App?

• Hotels aiming to digitize the entire guest journey, from reservations to check-out.
• Properties focused on reducing front desk queues and improving room service speed.
• Hotels with a high volume of international guests needing multi-lingual support.
• Chains or independent hotels wanting to increase revenue through upselling and tailored guest services.

Not ideal if:

• Your hotel prefers a purely operational internal tool without guest-facing features.
• You have limited budget flexibility, given the $300/month fee.
• Your focus is solely on internal maintenance or incident reporting, not guest engagement.

STAY Guest App vs Hub OS Guest in Touch: The Bottom Line for Hotels

Hub OS Guest in Touch excels at operational incident management and internal communication, making it ideal for hotels seeking to optimize daily workflows. Its recent reviews and higher HT scores reinforce its reliability for operational teams.

STAY Guest App shines in guest engagement with a feature-rich mobile platform that enhances the guest experience, reduces queues, and drives revenue. Its larger review base and product scope make it a compelling choice for properties prioritizing guest satisfaction.

If your hotel’s core need is internal operation efficiency, Hub OS is the clear winner. For hotels committed to a comprehensive guest experience, STAY provides a broader set of features and proven impact.

In conclusion, select Hub OS if your hotel wants to improve maintenance, incident reporting, and inter-departmental communication. Opt for STAY if elevating guest engagement, reducing wait times, and increasing revenue are your priorities.

Trust your hotel’s priorities and operational focus to guide your decision—both platforms deliver value, but only one aligns perfectly with your specific needs.