STAY Guest App vs. The Digital Hotelier:
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The Decision

Choosing between STAY Guest App by STAY and The Digital Hotelier hinges on your hotel’s specific needs for guest engagement and operational integration. Both platforms aim to enhance guest experience via digital solutions, but they diverge significantly in scope, user interface, and market focus. Your decision should prioritize which product aligns best with your hotel’s size, target market, and existing systems.

While STAY boasts a larger user base, more recent reviews, and a broader regional presence, The Digital Hotelier offers a web-based platform with a strong focus on external service monetization and multilingual support. Which one will truly serve your hotel’s long-term goals?

Is STAY Guest App or The Digital Hotelier Better for Hotels?

Both products are designed to digitize guest interactions, but STAY Guest App has a more established reputation, with 206 reviews and a high 4.83/5 customer support rating. It offers a comprehensive guest experience OS that covers in-room services, real-time updates, and integrations with major hotel systems, making it a robust solution for large or chain hotels.

The Digital Hotelier, with only 2 reviews and a support rating of 3.5/5, is newer and less proven at scale. Its web-first approach simplifies guest access through QR codes and offers multilingual support, but its limited review data makes it less reliable for large or complex properties. Are you comfortable with a more nascent platform, or do you prefer a proven leader?

STAY Guest App vs The Digital Hotelier: Which Should Your Hotel Choose?

If your hotel needs a highly rated, feature-rich guest app with extensive integrations—especially if you operate in multiple regions or property types—STAY is the clear choice. It’s trusted by over 1,000 hotels worldwide, including major chains like NH Hotels, RIU, and Meliá, and supports a variety of hotel segments, from luxury to resorts.

Conversely, if your hotel is a smaller, independent property seeking a simple, web-based QR solution for contactless ordering and requests, The Digital Hotelier’s lower price point and multilingual support could suffice. It’s better suited for hotels prioritizing quick implementation over extensive feature sets. Which profile fits your property?

Is STAY Guest App or The Digital Hotelier Easier to Use?

STAY’s user experience is highly rated at 4.78/5, with reviews noting its intuitive interface and straightforward onboarding process. Hotels find the system simple for staff and guests alike, with a well-designed CMS that offers customization but could improve in flexibility.

The Digital Hotelier scores 4.5/5, with positive comments on its web-based access and straightforward QR code scanning. However, reviews mention that its implementation and management need further refinement, especially in process workflows and support responsiveness.

Edge: STAY.

Which Has Better Features: STAY Guest App or The Digital Hotelier?

STAY offers 7 unique features that are absent from The Digital Hotelier, including a mobile app, chatbot, automated responses, message routing, mobile checkout, guest profiles, and app downloads. These features allow for deeper engagement, personalization, and operational control.

The Digital Hotelier primarily provides a web-based platform with basic ordering and request functions via QR codes, lacking the advanced interactive features of STAY. Its core strengths are simplicity and multilingual accessibility rather than feature depth.

Edge: STAY.

Which Has Better Customer Support: STAY or The Digital Hotelier?

STAY’s customer support scores 4.83/5, with reviews praising prompt, helpful assistance and efficient onboarding. Users frequently mention the support team’s responsiveness and clarity, though some wish for more phone support options.

The Digital Hotelier, with a 3.5/5 support rating, receives mixed reviews. Users report frustrations with management and reporting delays, and fewer comments highlight support responsiveness or helpfulness.

Edge: STAY.

Which Has More Integrations: STAY or The Digital Hotelier?

STAY integrates with 20 verified partners, including major hotel systems like Oracle Hospitality, SiteMinder, and Mews, providing extensive connectivity for large, complex operations. This broad integration ecosystem supports data flow, automation, and operational efficiencies.

The Digital Hotelier has only 3 verified partners, with Shiji Group being the most notable. Its limited integrations could restrict scalability or customization for larger properties.

Edge: STAY.

Which Do Hoteliers Rate Higher: STAY or The Digital Hotelier?

Based on review volume and recency, hoteliers rate STAY significantly higher, with a 3/5 overall rating and a 96% likelihood to recommend. In contrast, The Digital Hotelier’s reviews are sparse, with only 2 reviews and a 55% likelihood to recommend, making it less reliable for decision-making.

Segment ratings also favor STAY across luxury, resort, and boutique hotels, reflecting its proven performance in diverse property types. The Digital Hotelier’s user base is smaller and more concentrated in vacation rentals and city hotels.

Edge: STAY.

How Much Do STAY and The Digital Hotelier Cost?

STAY’s pricing is $300 per month with no free tier or trial offers, reflecting its broader feature set and regional reach.

The Digital Hotelier charges $100 per month, offering a more budget-friendly option but with fewer features and integrations. Both lack free trials, so your choice depends on whether your hotel values features and support over initial cost savings.

What Type of Hotel Should Use STAY Guest App?

• Hotels that want a proven, feature-rich guest engagement platform.
• Properties seeking extensive integrations with PMS and other hotel systems.
• Hotels looking to reduce queue times and streamline operations.
• Large resorts, chains, or boutique hotels aiming for a customizable experience.
• Hotels operating across multiple regions needing localized support.

Not ideal if your hotel:

• Is a small, independent property with minimal tech infrastructure.
• Prioritizes a simple, web-based QR solution over app-based engagement.
• Has limited budget for ongoing platform costs.

What Type of Hotel Should Use The Digital Hotelier?

• Hotels seeking a quick-to-deploy, web-first contactless ordering platform.
• Independent properties or small chains focusing on basic guest requests.
• Hotels desiring multilingual support in seven languages.
• Properties emphasizing external service monetization and upselling.
• Hotels operating in regions where a simple QR-based system is sufficient.

Not ideal if your hotel:

• Requires deep integrations with PMS or POS systems.
• Seeks advanced features like chatbots, guest profiles, or app downloads.
• Needs a mature, extensively supported platform with a global presence.

The Bottom Line for Hotels

Core Difference:
STAY is a comprehensive, feature-rich guest experience platform with extensive integrations, proven scalability, and a large user base. The Digital Hotelier is a newer, web-based, QR-driven solution optimized for simplicity, multilingual support, and quick deployment.

When to Choose STAY:
Select STAY if your hotel needs a proven, customizable system capable of supporting complex operations across multiple regions. Its diverse features and integrations make it ideal for larger properties, chains, or those focused on operational efficiency and guest personalization.

When to Choose The Digital Hotelier:
Opt for The Digital Hotelier if your hotel is small, independent, and primarily seeking a straightforward contactless ordering and request platform. Its lower cost, quick setup, and multilingual interface suit properties with limited technical infrastructure or those experimenting with digital guest services.

Final Verdict:
For hotels prioritizing stability, depth of features, and proven success, STAY is the stronger choice, backed by more reviews, higher ratings, and greater regional coverage. If your hotel’s needs are basic, budget-conscious, and centered around web-based QR solutions, The Digital Hotelier offers a simpler alternative—though with less proven reliability and fewer integrations.