SkyTouch Technology and Whistle Messaging, strengthen strategic relationship to further innovation in cloud based digital assistance for customers
The hospitality industry demands access to real time data to address business and customer needs. Since 2015 Whistle's leading customer engagement platform has been delivering success in addressing the needs of hotels' guests in real-time. Now with the SkyTouch /CONNECT integration platform, hoteliers and guests will experience an easier way of communicating.
The SkyTouch/CONNECT integration platform provides an advanced architecture to deliver dynamic data to any system real-time. A single integration, easily implemented, provides a seamless connectivity to Whistle's mobile messaging in real-time, driving improved performance.
Additionally, hotels and hotel guests can now communicate via SMS and mobile messaging pre, during, and post-stay. With over 85% of travelers carrying their smartphones, Whistle helps hotels increase guest engagement, improve service scores, enhance guest experience, and boost online TripAdvisor rankings by providing constant and convenient interaction between guests and hotel staff.
"At SkyTouch we consistently develop technology adding value and competitive advantage for our customers, explained SkyTouch CEO, Todd Davis. "SkyTouch /CONNECT platform offers all of the integration capabilities the industry has been buzzing about."
Whistle's hospitality customer service and communication tool provides an extra touch-point for customer service. It facilitates follow through by both parties and discourages false claims by saving a history of communication between customers and staff. With Whistle, businesses can send non-invasive outbound texts and messages directly to the customer's mobile phone.
"Whistle has helped us provide exemplary customer service for our guests through convenient communication that is extremely effective and user friendly for our staff," says Braden Conn, co-owner of the Berlin Encore Hotel, in Berlin, OH. "Our reputation management has become a breeze with Whistle's ability to generate 5-star reviews on TripAdvisor because guests are so pleased with the experience. With its integration with SkyTouch, everything is completely automated which has saved us both time and money. We constantly have guests telling us what a benefit it is to have the ability to communicate anytime, anywhere to stay in contact with us.
Christopher Hovanessian, cofounder and CEO of Whistle adds, "We are excited to be fully integrated with the SkyTouch hotel technology platform, providing a streamlined messaging experience for SkyTouch customers, enhancing guest satisfaction and heightened customer service for all hotels that use SkyTouch. Mobile engagement still proves to be the preferred channel of engagement for guests all around the world."
