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Pacer
4.5 (62 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Pacer
Ranked 1 (out of 7) in Hotel Pre-Opening, Renovations & Development
Multi-Location Project Management Solutions
91% recommended by 48 hotels
Pacer is popular in United States of America with 18 hoteliers leaving an average rating of 94%.
Bell - AI powered product analyst
I analyzed all of Pacer’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Pacer for its ability to streamline project management for pre-opening activities and track milestones across multiple locations. The platform is praised for its user-friendly interface, ease of configuration, and customizable dashboards that provide detailed insights into project progress, thus enhancing operational efficiency and client satisfaction. However, users note that some minor updates and additional customization options would improve overall usability. Hoteliers find Pacer helps in increasing efficiency, reducing project delays, and ensuring thorough task completion, all of which lead to cost savings and improved revenue opportunities.
Support
Supportive
Hoteliers often highlight the support provided by Pacer in their Hotel Pre-Opening, Renovations & Development product as effective in ensuring project stability, especially during preopening. Users appreciate how the software helps track milestones and manage documentation, making projects 'turnover proof' in a volatile job market. This includes facilitating collaboration and providing timely assistance to ensure smooth project execution. While specific features like viewing project completion rates by team members and owner groups may need enhancement, the overall support system in place is viewed positively for maintaining project continuity.
11 months ago
Verified
... Being able to view project completion rates at the enterprise level by Marriott Project Team Member AND by owner group. It may already be possible but if not I would love that feature. ...
See full review
11 months ago
Verified
... This helps us share docs, keep track of milestones, and ensure the project is "turnover proof" in a highly volatile job market during preopening! ...
See full review
11 months ago
Verified
... This helps us share docs, keep track of milestones, and ensure the project is "turnover proof" in a highly volatile job market during preopening! ...
See full reviewValue
Balanced
Hoteliers often find significant value in Pacer's Hotel Pre-Opening, Renovations & Development product, highlighting its importance in streamlining project management tasks. They appreciate its ability to facilitate document sharing, milestone tracking, and making projects 'turnover proof' during preopening phases in volatile job markets. This functionality ensures that projects remain on track and less susceptible to disruptions from team changes, significantly enhancing its perceived value among stakeholders. Additionally, stakeholders' shared enthusiasm with users for the tool suggests that the benefits it provides align well with its cost, reflecting a positive return on investment for users within the industry.
11 months ago
Verified
... This helps us share docs, keep track of milestones, and ensure the project is "turnover proof" in a highly volatile job market during preopening! ...
See full review
11 months ago
Verified
... This helps us share docs, keep track of milestones, and ensure the project is "turnover proof" in a highly volatile job market during preopening! ...
See full reviewFunctionality
Balanced
Hoteliers often commend Pacer's Hotel Pre-Opening, Renovations & Development product for its functionality, notably in how effectively it helps share documents, track milestones, and enhance project turnover-proofing in a volatile job market. The tool offers insights and reporting capabilities, enabling users to view project completion rates at both the enterprise level by Marriott Project Team Members and owner groups, potentially increasing reliability and feature completeness. Stakeholders express appreciation for this functionality, highlighting its utility in preopening project management tasks.
11 months ago
Verified
... This helps us share docs, keep track of milestones, and ensure the project is "turnover proof" in a highly volatile job market during preopening! ...
See full review
11 months ago
Verified
... This helps us share docs, keep track of milestones, and ensure the project is "turnover proof" in a highly volatile job market during preopening! ...
See full review
11 months ago
Verified
... This helps us share docs, keep track of milestones, and ensure the project is "turnover proof" in a highly volatile job market during preopening! ...
See full review
11 months ago
Verified
... Being able to view project completion rates at the enterprise level by Marriott Project Team Member AND by owner group. It may already be possible but if not I would love that feature. ...
See full review
11 months ago
Verified
... This helps us share docs, keep track of milestones, and ensure the project is "turnover proof" in a highly volatile job market during preopening! ...
See full review
11 months ago
Verified
... Being able to view project completion rates at the enterprise level by Marriott Project Team Member AND by owner group. It may already be possible but if not I would love that feature. ...
See full review
11 months ago
Verified
... This helps us share docs, keep track of milestones, and ensure the project is "turnover proof" in a highly volatile job market during preopening! ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels Pacer is Popular For
Size
19 | Large (75-199 room)
26 | X-Large (200+ room)
3 | X-Small (1-9 room)
Country
18 | United States of America
4 | Spain
3 | Japan
3 | Australia
3 | China
2 | Kuwait
2 | Mexico
2 | France
2 | India
1 | Lebanon
1 | Chile
1 | United Kingdom
1 | Colombia
1 | Lithuania
1 | Germany
1 | Korea, South
1 | Panama
1 | Bangladesh
1 | Portugal
Type
16 | Bed & Breakfast & Inns
14 | Boutiques
36 | Branded Hotels
28 | City Center Hotels
18 | Airport/Conference Hotels
5 | Extended Stay & Serviced Apartments
2 | Hostels
8 | Limited Service & Budget Hotels
20 | Luxury Hotels
2 | Resorts
Region
20 | North America
10 | Europe
11 | Asia Pacific
3 | Oceania
2 | Middle East
3 | South America
Category
62 | Hotel Pre-Opening, Renovations & Development
Didn’t find what you were looking for?
What is Pacer?
Founded in 2009 | Headquarters in Miami | 5 employees
Pacer is a project management system specifically designed for hoteliers to streamline pre-opening activities and track milestones across multiple locations. Its user-friendly interface and customizable dashboards provide detailed insights into project progress, ensuring increased operational efficiency and client satisfaction. The platform allows for seamless communication between project leaders and team leads, enabling real-time planning, sharing, and execution. By optimizing business growth and providing consistent service, Pacer helps reduce project delays, enhance task completion, and achieve cost savings, fitting well into any hotel's operational strategy.
Capabilities
Pacer doesn’t have any benefits or use cases available
Features
Other
0/5 features
Pacer Reviews Summary
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Pacer is the #1 most trending product in the Hotel Pre-Opening, Renovations & Development category (out of 7) and the #83 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morePacer’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Pacer Pricing
Pricing Available By Request
Pacer has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Hoteliers say
Hoteliers like Pacer for its ability to streamline project management for pre-opening activities and track milestones across multiple locations. The platform is praised for its user-friendly interface, ease of configuration, and customizable dashboards that provide detailed insights into project progress, thus enhancing operational efficiency and client satisfaction. However, users note that some minor updates and additional customization options would improve overall usability. Hoteliers find Pacer helps in increasing efficiency, reducing project delays, and ensuring thorough task completion, all of which lead to cost savings and improved revenue opportunities.
AI-generated from the text of customer reviews
Looking for specific info?
10
My stakeholders love this tool as much as I do!
from 500+ room Branded Hotel in San Jose (United States of America)
Verified
11 months ago
This helps us share docs, keep track of milestones, and ensure the project is "turnover proof" in a highly volatile job market during preopening!
United States of America
United States of America
X-Large Hotel
10
Access Issues Support
Director of Sales from 100 to 199 room Branded Hotel in Pigeon Forge (United States of America)
Verified
2 years ago
Conner was very quick to respond and continued to help me with alternative solutions when we hit a wall with a previous attempts to solve issue.
United States of America
United States of America
Director of Sales
Large Hotel
10
Excellent Project Management Tool & Even Better Partnership!
Manager, O&T Project Management from 200 to 499 room Boutique in Bethesda (United States of America)
Verified
2 years ago
We love the ability to scale processes & create projects across multiple customers. The tool is very user-friendly & agile to the ever-changing business needs of our pre-opening projects. The administrative side is just as user-friendly which allows us to work better for our clients. The tool is constantly being updated & our feedback is ta...
United States of America
United States of America
Manager, O&T Project Management
X-Large Hotel
10
Great Product
Manager, Property Lifecycle Tools from 1 to 4 room Branded Hotel in Chicago (United States of America)
Verified
2 years ago
I love how user-friendly Pacer is for everyone and how easy it is to configure (on the Admin side). It has been so easy to communicate with the Pacer team on support issues, general questions, and enhancements.
United States of America
United States of America
Manager, Property Lifecycle Tools
X-Small Hotel
10
Transitioning to Pacer has reinvigorated our pre-opening process for the entire company. Since doing so, it has been very well received by our hotel and corporate colleagues because it's easy to use and doesn't take much time to learn how to navigate around.
from 1 to 4 room Branded Hotel in Chicago (United States of America)
Verified
2 years ago
Users love the dashboards, the reporting capabilities (especially being able to schedule reports), its customizability, and the iPhone/Android app. I love that Pacer is easy to configure (on the Admin side), and I love how easy it is to communicate with the Pacer team on support issues, general questions, and enhancement requests.
United States of America
United States of America
X-Small Hotel
10
Team is easy to work with, support is always prompt, tool helps to keep track of different projects and eliminates numerous spreadsheets
Manager - Openings from 500+ room Branded Hotel in Sydney (Australia)
Verified
2 years ago
1 consolidated platform for all disciplines to manage all their projects and keep track of any outstanding tasks. Pacer is awesome
Australia
Australia
Manager - Openings
X-Large Hotel
10
Seemless experience with timely alerts
Dir-Pre-opening Operations from 100 to 199 room City Center Hotel in New Delhi (India)
Verified
2 years ago
The ease of access & user friendly dashboard. Which can be learned easily by any new user who comes on board.
India
India
Dir-Pre-opening Operations
Large Hotel
10
Hotel Opening & Operations Director, China
Hotel Opening & Operations Director, China from 500+ room Hostel in Shanghai (China)
Verified
2 years ago
user easy access through task assignment and report generates. Admin section easy understand and status update. Create new user process fast and accurate.
China
China
Hotel Opening & Operations Director, China
X-Large Hotel
10
Excellent platform
Senior Director Future Openings South East Pacific from 500+ room Boutique in Madrid (Spain)
Verified
2 years ago
Pacer is very user friendly, easy to navigate, flexible, adaptable, excellent reporting capabilities and most important an effective tool to streamline the managgement of our pre-openings
Spain
Spain
Senior Director Future Openings South East Pacific
X-Large Hotel
10
Pacer - Project Management at Ease
Project Operations Manager from 200 to 499 room Branded Hotel in Hong Kong (China)
Verified
2 years ago
- Project Management at multiple locations - visualize progress on property and corporate level - Pacer allows for easy setup and customization for a property - Very easy import and export tool - Very commendable customer service - Smooth communication with the team - Easy use for new users
China
China
Project Operations Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
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Pacer hasn’t been recommended by any experts or partners yet
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Support
Unverified
Pacer has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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