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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Ariane Systems 是酒店业网络、移动和自助服务终端自助入住解决方案领域的全球领导者。该平台旨在简化和自动化入住流程,提供独特而完整的产品系列,适合各种类型的酒店,从经济型酒店到五星级酒店,无论是独立酒店还是附属酒店。Ariane Systems 提供创新的解决方案,可增强客户服务并节省成本。它使酒店能够为客人提供更高效、无缝的体验,减少前台互动和运营瓶颈,从而提高客人满意度和运营效率。Ariane Systems 已在 29 个国家/地区的 3000 多个站点部署,在帮助酒店实现 100% 自动化入住流程方面拥有良好的记录。该平台的灵活性确保它能够无缝融入任何酒店的现有运营,对于寻求尖端解决方案来增强客户服务并降低成本的酒店经营者来说,它是一笔宝贵的资产。
由人工智能驱动
此描述由 AI 生成,它分析了以下来源,总结了 Ariane Systems 产品、功能和能力的描述。利用用户生成的经过验证的数据源,我们可以为酒店经营者生成更有帮助、更现实的描述,避免促销和夸张。
Beaumont House Cheltenham has been using an Ariane kiosk since September 2018. It allows for easy, self-check in (guests of all ages love it!). It also enables guests to arrive late into the night and not worry about there being a closed reception desk. And it proves significant savings for the business saves as there is no need for a manned 24 hour reception desk.
您不喜欢或认为可以改进的地方是什么?
Would love if the software could link to my property management software (Little Hotelier) - this would mean the automatic transfer of reservation data to the Ariane software. 24 hour customer support would be appreciated as invariably issues are at weekends/nights!
5.0
出色的
使用方便
5.0/5
客户支持
3.5/5
投资回报率
5.0/5
执行
5.0/5
Beaumont House Cheltenham has been using an Ariane kiosk since September 2018. It allows for easy, self-check in (guests of all ages love it!). It also enables guests to arrive late into the night and not worry about there being a closed reception desk. And it proves significant savings for the business saves as there is no need for a manne...
Alleviates pressure on the desk
Allows repeat/regular guests to achieve almost seamless check-in
Statistical reporting allows us to track usage
Customisable screens allow for flexibility in product presentation and promos
您不喜欢或认为可以改进的地方是什么?
Greater range of parts/accessories and presentation/display should be offered
Offer a web-based management portal for IT staff
Kiosk maintenance should be made easier
4.0
很好
使用方便
3.5/5
客户支持
2.5/5
投资回报率
3.0/5
执行
4.0/5
Alleviates pressure on the desk
Allows repeat/regular guests to achieve almost seamless check-in
Statistical reporting allows us to track usage
Customisable screens allow for flexibility in product presentation and promos
We initially installed our automated kiosk to help cope with staffing issues. We never imagined that this system would become such a huge contribution to our success during Covid. We are thrilled to have a state-of-the-art system that helps prevent long line-ups, allow zero-contact reservation and check-in, all while helping reduce labour cost.
您不喜欢或认为可以改进的地方是什么?
Despite the fact that the technology is extremely user-friendly, certain adaptations must be carried out to cater to the hotel’s location (language, visual lay-out, procedures...). It is important to keep open lines of communication with all partners so that innovation and improvement continues to take place.
5.0
出色的
使用方便
4.5/5
客户支持
4.0/5
投资回报率
4.5/5
执行
N/A
We initially installed our automated kiosk to help cope with staffing issues. We never imagined that this system would become such a huge contribution to our success during Covid. We are thrilled to have a state-of-the-art system that helps prevent long line-ups, allow zero-contact reservation and check-in, all while helping reduce labour...
Ariane solved our main issues:
- Flexibility in the experience. Via the web check-in + kiosk at the hotel, the guest has an efficient experience.
- Customer oriented: automation of the check-in process gives opportunity to the staff to give a better concierge service.
- Covid-19 friendly - friction less exrperience.
您不喜欢或认为可以改进的地方是什么?
The upselling does not exist yet on the pre check-in process and that would be a great addition to the solution.
5.0
出色的
使用方便
5.0/5
客户支持
N/A
投资回报率
N/A
执行
N/A
Ariane solved our main issues:
- Flexibility in the experience. Via the web check-in + kiosk at the hotel, the guest has an efficient experience.
- Customer oriented: automation of the check-in process gives opportunity to the staff to give a better concierge service.
- Covid-19 friendly - friction less exrperience.