Our locks fail all too regularly (probably all our locks have had to be changed over a 4 year period) and we either have guests who can't lock their rooms, or worse still the locks fail with the door locked and we have to break double glazed windows (using ladders outside the building) to break into the rooms. Salto the company isn't interested in helping in any way, whatsoever and simply force us to buy outrageously expensive locking mechanisms from their 3rd part disinterested suppliers
您不喜欢或认为可以改进的地方是什么?
Customer service because it doesn't exist at present! Locks which can be opened from the outside if the mechanism fails. Locks with a manual lock on the inside to make guests feel safe when again the mechanism fails. An 'at cost' replacement sales for when new locks are required. Locks where the batteries last for more than a couple of months!!
0.5
糟糕
使用方便
0.5/5
客户支持
0.5/5
投资回报率
0.5/5
实施
0.5/5
Our locks fail all too regularly (probably all our locks have had to be changed over a 4 year period) and we either have guests who can't lock their rooms, or worse still the locks fail with the door locked and we have to break double glazed windows (using ladders outside the building) to break into the rooms. Salto the company isn't intere...
We are a brand new 183 room hotel. We have had 3 locks completely fail within 8 months Guests were locked out, locks would not respond and we had to break into the rooms through the wall. Support has been horrible!!! They were going to charge us for replacement locks They have not taken any responsibility, or provided a solution. This has hurt our guest satisfaction scores!
您不喜欢或认为可以改进的地方是什么?
A product that works and then solid support. I have worked in hotels for over 40 years and have never had so many problems and such lack of vendor support. Go with any other vendor!!!
0.0
糟糕
使用方便
1.0/5
客户支持
0.5/5
投资回报率
0.5/5
实施
0.5/5
We are a brand new 183 room hotel. We have had 3 locks completely fail within 8 months Guests were locked out, locks would not respond and we had to break into the rooms through the wall. Support has been horrible!!! They were going to charge us for replacement locks They have not taken any responsibility, or provided a solution. This ha...
September 22, 2023,
Sal Capizzi
偶尔使用
SALTO Systems
Salto excels in providing cutting-edge, versatile access control solutions. Their technology seamlessly manages secure access, streamlines operations, and enhances safety, catering to diverse needs with flexibility and innovation.
Hannah Scott
Content Marketing Manager
@
INTELITY
November 13, 2020,
Hannah Scott
从客户那里听说过
SALTO Systems
September 22, 2023,
Sal Capizzi
偶尔使用
SALTO Systems
Salto Access Control Systems stands apart from others by offering unparalleled versatility and innovation. Unlike traditional access control systems, Salto employs wireless technology, eliminating the need for complex wiring and allowing for easy installation and scalability. Their cloud-based platform ensures remote management and updates, enhancing efficiency and security.
Hannah Scott
Content Marketing Manager
@
INTELITY
November 13, 2020,
Hannah Scott
从客户那里听说过
SALTO Systems
September 22, 2023,
Sal Capizzi
偶尔使用
SALTO Systems
Potential Buyers should choose Salto Access Control for its cutting-edge technology, user-friendly interfaces, seamless integration, and mobile access solutions, ensuring top-notch security with convenience.
Hannah Scott
Content Marketing Manager
@
INTELITY
November 13, 2020,
Hannah Scott
从客户那里听说过
SALTO Systems