Guestline HMS

4.5 (109 评论)

HT评分

100 分中的 63 分

Hotel Tech Score 是一个综合排名，包括关键信号，例如：用户满意度、评论数量、评论新近度和供应商提交的信息，以帮助买家更好地了解他们的产品。
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Guestline HMS

4.6 (109 评论)

在 72 中排名第 19 位的酒店管理软件

Guestline 提供端到端的物业管理、渠道分销和数字营销解决方案，完全集成和云托管

90% 推荐度，127 家酒店推荐

超過 50% 的 Guestline’s 評論來自 United Kingdom。

Bell avatar Bell - AI驅動的產品分析師

我分析了Guestline的產品評論、專家推薦、功能、定價、整合及其他資訊，以生成以下摘要。

酒店業者說

Hoteliers like Guestline for its robust cloud-based solution that supports integration across multiple hotel functions such as booking, pricing, and event management. It efficiently helps hotels increase revenue by enabling dynamic pricing and seamless OTA connectivity, while also enhancing customer experience with real-time accessibility and an intuitive interface. However, some users criticize its complexity and occasional slow performance.

閱讀他們的評論

支持

Hoteliers often praise Guestline's Hotel Management Software for its customer support. They appreciate the availability of support via various channels, emphasizing its responsiveness in resolving issues quickly. Additionally, the support staff is noted for their expertise, effectively addressing user needs and offering competent assistance during the onboarding process. The presence of helpful resources, such as FAQs and tutorials, further enhances the support experience, making it easier for users to get accustomed and proficient with the software.

Hotelmanager

8 个月前

已验证

... 各个工作步骤的速度。遗憾的是，与其他系统相比，步骤太多了。遗憾的是，我们非常失望。 ...

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Director Hotel

8 个月前

已验证

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Director Hotel

8 个月前

已验证

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Director Hotel

8 个月前

已验证

... 直观的 PMS 云系统。非常适合我们拥有 28 间客房的酒店，同时也考虑到可能的扩张。我们还使用高级模块（小额额外费用非常值得），它使会议和家庭庆祝活动的工作变得更加容易）。建议和支持（德语客户服务）非常好，并立即提供帮助。Guestline 始终会 ...

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Geschäftsführerin

7 个月前

已验证

... 专业且有能力！ ...

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Geschäftsführerin

7 个月前

已验证

... 专业且有能力！ ...

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Geschäftsführerin

7 个月前

已验证

... 尽管准备时间很短，但我们转向 Guestline 时得到了专业支持，各个级别的专家都给予了支持。培训很专业，并根据我们的要求量身定制。我们的个人愿望也得到了理解，并在应用程序中得以实现。即使在安装后，支持团队 ...

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Geschäftsführerin

7 个月前

已验证

... 尽管准备时间很短，但我们转向 Guestline 时得到了专业支持，各个级别的专家都给予了支持。培训很专业，并根据我们的要求量身定制。我们的个人愿望也得到了理解，并在应用程序中得以实现。即使在安装后，支持团队也随时准备提供解决方案。很棒的是， ...

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Geschäftsführerin

7 个月前

已验证

... 专业且有能力！ ...

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Geschäftsführerin

7 个月前

已验证

... 专业且有能力！ ...

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Geschäftsführerin

7 个月前

已验证

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自動化

簡化

Hoteliers often highlight the automation features of Guestline's Hotel Management Software as particularly beneficial. The automation capabilities effectively streamline operations by reducing manual tasks and minimizing errors. Users find that these automated processes enhance workflow efficiency, allowing staff to focus on more strategic tasks rather than repetitive, mundane activities. This, in turn, leads to improved service delivery and operational productivity, making the tool a valuable asset in managing hotel operations.

Director Hotel

8 个月前

已验证

... 直观的 PMS 云系统。非常适合我们拥有 28 间客房的酒店，同时也考虑到可能的扩张。我们还使用高级模块（小额额外费用非常值得），它使会议和家庭庆祝活动的工作变得更加容易）。建议和支持（德语客户服务）非常好，并立即提供帮助。Guestline 始终会考虑建议，以不断发展系统。报告也很全面，因此对日常业务很有帮助。 ...

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整合

已連接

Hoteliers often praise Guestline’s Hotel Management Software for its seamless integrations. They highlight the extensive range of integrations with various systems such as PMS, CRM, and payment processors, which greatly enhance operational efficiency. Users find the integration setup straightforward, with minimal challenges, and report high reliability with consistent performance and no syncing issues. Additionally, hoteliers appreciate the capability to customize integrations to meet specific needs, allowing them to tailor the software to their unique operational requirements.

Geschäftsführerin

7 个月前

已验证

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Geschäftsführerin

7 个月前

已验证

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Geschäftsführerin

7 个月前

已验证

... 尽管准备时间很短，但我们转向 Guestline 时得到了专业支持，各个级别的专家都给予了支持。培训很专业，并根据我们的要求量身定制。我们的个人愿望也得到了理解，并在应用程序中得以实现。即使在安装后，支持团队也随时准备提供解决方案。很棒的是，还提供简短的培训视频。这使我们能够更快地看到软件的附加值。我们也很高兴销售团队说服我们选择基于云的解决方案。它使我们更少地依赖托管旧软件解决方案的数据中心可能出现的故障。我们对整体方案印象深刻，每天发现程序的更多可能性很有趣。因为它可以相对快速地适应行业的最新消息和当前需求。结论：我们很高兴在 GUESTLINE 找到了这样一支称职的团队和面向未来的软件，用于我们 ...

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價值

平衡

Hoteliers often highlight the value for money in using Guestline's Hotel Management Software. They note that the software delivers significant benefits that justify its cost. The Advanced module, despite requiring a small additional charge, is considered highly valuable, particularly for handling conferences and family celebrations effectively. Users appreciate the transition to the cloud-based solution as it reduces dependency on potential data center failures, which adds to the perceived value. Additionally, the training and support provided by Guestline are tailored and responsive, further enhancing the overall worth of the investment.

Hotelmanager

8 个月前

已验证

... 不推荐用于商务/会议/贸易展览会酒店。 ...

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Director Hotel

8 个月前

已验证

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Director Hotel

8 个月前

已验证

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Director Hotel

8 个月前

已验证

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Director Hotel

8 个月前

已验证

... 有时您必须习惯系统的逻辑 - 但这是您在其他系统中习惯的东西。一旦您内化了这一点，就不会再有重大问题（如果有，也有快速的德语支持）。 ...

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Director Hotel

8 个月前

已验证

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Director Hotel

8 个月前

已验证

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Geschäftsführerin

7 个月前

已验证

... 尽管准备时间很短，但我们转向 Guestline ...

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Geschäftsführerin

7 个月前

已验证

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Geschäftsführerin

7 个月前

已验证

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Geschäftsführerin

7 个月前

已验证

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功能

可靠

Hoteliers often note that the Guestline Hotel Management Software's functionality includes core features essential for day-to-day operations like booking and reporting. However, some users find invoice alterations difficult due to complex processes. The software excels in scalability, supporting businesses with potential expansion, such as hotels looking to grow their room offerings. Users appreciate the system's customization options, particularly with modules that cater to specific needs like conferences and family events. Moreover, Guestline's insights and reporting capabilities are valued for their practicality in delivering actionable data. Yet, some users express disappointment with the number of steps involved in basic functions, which they find excessive compared to alternatives.

Hotelmanager

8 个月前

已验证

... 不推荐用于商务/会议/贸易展览会酒店。 ...

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Hotelmanager

8 个月前

已验证

... 不推荐用于商务/会议/贸易展览会酒店。 ...

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Hotelmanager

8 个月前

已验证

... 不推荐用于商务/会议/贸易展览会酒店。 ...

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Hotelmanager

8 个月前

已验证

... 到达名单、离开名单和内部名单上必须显示公司名称。这对于商务酒店来说是必不可少的！发票变更几乎不可能或太复杂。 ...

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Hotelmanager

8 个月前

已验证

... 不推荐用于商务/会议/贸易展览会酒店。 ...

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Hotelmanager

8 个月前

已验证

... 到达名单、离开名单和内部名单上必须显示公司名称。这对于商务酒店来说是必不可少的！发票变更几乎不可能或太复杂。 ...

查看完整评论

Hotelmanager

8 个月前

已验证

... 各个工作步骤的速度。遗憾的是，与其他系统相比，步骤太多了。遗憾的是，我们非常失望。 ...

查看完整评论

Hotelmanager

8 个月前

已验证

... 各个工作步骤的速度。遗憾的是，与其他系统相比，步骤太多了。遗憾的是，我们非常失望。 ...

查看完整评论

Director Hotel

8 个月前

已验证

查看完整评论

Director Hotel

8 个月前

已验证

查看完整评论

Director Hotel

8 个月前

已验证

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Director Hotel

8 个月前

已验证

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Director Hotel

8 个月前

已验证

... 直观的 PMS 云系统。 ...

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Geschäftsführerin

7 个月前

已验证

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Geschäftsführerin

7 个月前

已验证

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Geschäftsführerin

7 个月前

已验证

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Geschäftsführerin

7 个月前

已验证

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使用者介面

可訪問

Hoteliers often indicate that the user interface of Guestline's Hotel Management Software is generally easy to navigate, although there is a need for some adaptation due to unique system logic. The visual design is noted as modern and professional, contributing to a visually appealing experience. However, there are concerns regarding invoice name changes being complicated, hinting at usability challenges that may require additional training for seamless operation. Users appreciate the intuitive nature once they become familiar with it, and the accompanying support is described as responsive and effective in addressing user issues promptly. There is a call for better usability in booking operations, specifically in maintaining selected date consistency during edits, which could enhance overall ease of use and user satisfaction.

Hotelmanager

8 个月前

已验证

... 到达名单、离开名单和内部名单上必须显示公司名称。这对于商务酒店来说是必不可少的！发票变更几乎不可能或太复杂。 ...

查看完整评论

Hotelmanager

8 个月前

已验证

... 到达名单、离开名单和内部名单上必须显示公司名称。这对于商务酒店来说是必不可少的！发票变更几乎不可能或太复杂。 ...

查看完整评论

Director Hotel

8 个月前

已验证

... 有时您必须习惯系统的逻辑 - 但这是您在其他系统中习惯的东西。一旦您内化了这一点，就不会再有重大问题（如果有，也有快速的德语支持）。 ...

查看完整评论

Director Hotel

8 个月前

已验证

... 直观的 PMS 云系统。 ...

查看完整评论

Geschäftsführerin

7 个月前

已验证

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Geschäftsführerin

7 个月前

已验证

... 1. 将来输入和编辑预订时，请停留在所选日期，每次跳转回编辑掩码时无需跳转回当前日期。2. 已完成的发票可以随后更改名称。3. 对于包含 3 个以上发票项目或住宿天数的发票，取消程序更简单。 ...

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Geschäftsführerin

7 个月前

已验证

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Geschäftsführerin

7 个月前

已验证

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酒店業者最常提及

Training and support

Complexity and user interface

System updates and improvements

Dynamic pricing and OTA integration

Comprehensive reporting

Reservation management

Cloud-based accessibility

Performance issues

Billing and invoicing

Event and conference management

按細分市場的受歡迎程度

類別

28 | 大 (75-199 房间)

71 | 中等的 (25-74 房间)

24 | 小 (10-24 房间)

10 | 特大 (200+ 房间)

2 | 特小 (1-9 房间)

國家

101 | United Kingdom

9 | United States of America

9 | Ireland

6 | Germany

3 | Australia

2 | India

1 | Pakistan

1 | Italy

1 | Malaysia

1 | Singapore

1 | Canada

1 | Spain

類型

48 | 住宿加早餐旅馆

47 | 精品店

39 | 品牌酒店

28 | 市中心酒店

29 | 机场/会议酒店

2 | 长住服务式公寓

1 | 旅馆

40 | 有限的服务和经济型酒店

45 | 豪华酒店

24 | 度假村

3 | 房车公园和露营地

2 | 度假出租屋和别墅

地區

10 | 北美

118 | 欧洲

4 | 亚太地区

3 | 大洋洲

1 | 中东

類別

109 | 酒店管理软件

143 | 物业管理系统

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特征

会计与金融

4/5 features

多币种
礼品卡
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

营销与电子商务

4/5 features

原生电子邮件营销

向以前的客人发送针对性强的营销电子邮件。系统原生，能够分割数据库并创建定制的电子邮件。功能包括：活动、细分、拖放构建器、交易电子邮件
团体预订引擎
网站开发
预订引擎
频道管理员
礼品卡
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

管理和配置

4/5 features

多种语言
多币种
Centralized user & role management

用户管理

4/5 features

原生电子邮件营销

向以前的客人发送针对性强的营销电子邮件。系统原生，能够分割数据库并创建定制的电子邮件。功能包括：活动、细分、拖放构建器、交易电子邮件
客人反馈管理
礼品卡
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

前台

4/5 features

客人反馈管理
家政
物业管理系统
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

群组管理

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

宾客体验

4/5 features

客人反馈管理
礼品卡
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

家政

4/5 features

家政
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

付款

4/5 features

多币种
礼品卡
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

预订管理

4/5 features

评分购物模块
物业管理系统
RevPaR & ADR Reports
礼品卡
频道管理员
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

收入管理

4/5 features

评分购物模块
收益管理模块
定价情报
频道管理员
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

税务与合规

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

支持与培训

4/5 features

Online 24/7 support

食品与饮料

4/5 features

销售点

可用的附加元件和模組

Guestline 的評論總結

4.5

很好

109 评论

使用方便

4.5/5

客户支持

4.5/5

投资回报率

4.2/5

执行

4.2/5

推荐用途

143

物业管理系统在 317 个排名中排名第 29

109

酒店管理软件在 72 个排名中排名第 19

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独立酒店的终极一体化解决方案

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Rezlynx is a cloud-based Property Management System (PMS) developed by Guestline, a leading provider of hospitality software solutions. It offers comprehensive functionality for hoteliers to efficiently manage their front desk, front office operations, and overall property management. With Rezlynx PMS, hoteliers can streamline their check-in processes, manage pricing and rate plans, optimize occupancy, and even upsell services to enhance the guest experience. It integrates with Online Travel Agencies (OTAs) to facilitate seamless connectivity and distribution across multiple channels. The system also supports Global Distribution Systems (GDS) and ensures compliance with Payment Card Industry (PCI) standards for secure transactions. As a cloud-hosted solution, Rezlynx provides real-time access to data and offers robust customer support. Its user-friendly interface and intuitive design contribute to its ease of use, allowing hotel staff to navigate the system effortlessly. The PMS includes features such as revenue management, guest journey tracking, frequently asked questions (FAQs), and SMS notifications to enhance communication with guests. Rezlynx also offers an Application Programming Interface (API) to enable integration with other systems and applications. It facilitates invoicing, manages distribution channels, and caters to the specific needs of independent hotels. Channel management and rate management functionalities allow hoteliers to effectively manage their online presence and optimize revenue. Additionally, the system includes GuestPay, a secure payment solution, and forecasting tools to aid in revenue and demand management. Rezlynx serves as a comprehensive management solution, incorporating Customer Relationship Management (CRM) capabilities and Electronic Point of Sale (EPOS) integration. It empowers hoteliers to deliver personalized guest experiences, efficiently handle operations, and maximize revenue potential.

Guestline 的整合

公司	功能
此集成尚未经 Guestline 验证。 Canary Technologies 96% 推荐，来自 1769 家酒店
Lighthouse 95% 推荐，来自 1369 家酒店	商业智能
Asksuite 98% 推荐，来自 677 家酒店	酒店聊天机器人
RateGain 94% 推荐，来自 583 家酒店	酒店平价 +4 more
Duetto 94% 推荐，来自 575 家酒店	会议与活动情报 +3 more
M3 89% 推荐，来自 564 家酒店	酒店会计软件
RoomPriceGenie 96% 推荐，来自 546 家酒店	收益管理系统
Duve 96% 推荐，来自 534 家酒店	酒店宾客应用程序
IDeaS 92% 推荐，来自 519 家酒店	收益管理系统
Profitroom 95% 推荐，来自 517 家酒店	酒店客户关系管理与电子邮件营销 +3 more

Browse all integrations (86)

支持

未验证

Guestline 的客户支持流程尚未获得酒店技术报告的认证。我们建议在演示通话期间参考 GCSC 评分标准，以确保该供应商拥有强大的流程来支持客户。

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产品更新

2025

了解有关 GCSC 认证的更多信息

该供应商缺少关键支持信息

该供应商似乎不具备基本的支持要素。提供顶级支持的供应商为客户维护知识库帮助中心和产品更新变更日志。

请求报价

响应时间

2天

推荐的

90%

首选时间

早上下午晚上

首选日期

选择日期

明天 (星期一)

十二月 31 (星期二)

一月 1 (星期三)

一月 2 (星期四)

一月 3 (星期五)

一月 6 (星期一)

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Guestline HMS

酒店業者最常提及

什麼是Guestline？

Cloudbeds

InnQuest

WebRezPro

Mews

Oracle Hospitality

HOTELTIME

Stayntouch

Yanolja

ThinkReservations

Hotelogix

多币种

礼品卡

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

原生电子邮件营销

团体预订引擎

网站开发

预订引擎

频道管理员

礼品卡

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

多种语言

多币种

Centralized user & role management

原生电子邮件营销

客人反馈管理

礼品卡

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

客人反馈管理

家政

物业管理系统

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

客人反馈管理

礼品卡

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

家政

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

多币种

礼品卡

Payment Requests

Direct billing

Automated reminders