SynXis Central Reservation (Sabre)

4.2 (56 评论)

HT评分

100 分中的 95 分

Hotel Tech Score 是一个综合排名，包括关键信号，例如：用户满意度、评论数量、评论新近度和供应商提交的信息，以帮助买家更好地了解他们的产品。
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Blanka, Amanda, Audrey + 4 more experts recommend Sabre

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SynXis Central Reservation (Sabre)

4.2 (56 评论)

在 44 中排名第 4 位的酒店预订系统

SynXis Central Reservations：酒店分销领域无可匹敌的领导者

85% 推荐度，135 家酒店推荐

IHG, JA Resorts & Hotels, Alila Resorts 和另外132 家酒店

Bell avatar Bell - AI驅動的產品分析師

我分析了Sabre的產品評論、專家推薦、功能、定價、整合及其他資訊，以生成以下摘要。

酒店業者說

Hoteliers like that Sabre's SynXis CR is user-friendly and offers exceptional connectivity with numerous OTAs, leading to higher direct channel conversion and revenue. It helps streamline reservation processes and offers advanced booking engine capabilities. However, some users have criticized the slow integration speeds and delays in enhancements. Effective management of multiple properties and its stability are frequently praised, while customization options and customer service have room for improvement.

IHG, JA Resorts & Hotels, Alila Resorts 和另外132 家酒店

閱讀他們的評論

支持

Hoteliers often highlight Sabre SynXis Central Reservation's customer support for its professionalism and solution-focused approach. Implementation managers are frequently praised for their availability and prompt assistance, making the integration of new hotels and properties seamless. Additionally, customer service is noted for its quick response times and supportive account managers. However, some hoteliers express concerns about minimizing unexpected system outages and improving resolution times for support cases to enhance reliability. Communication challenges with the Channel Connect team following a shift to website-based processes have also been noted, indicating a need for improved support channels. Overall, hoteliers appreciate the knowledgeable and effective support staff but suggest further enhancements to support service reliability and communication methods.

3rd party distribution manager

4 个月前

已验证

... 在 CynXis CR 中实施新属性和渠道集成 ...

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3rd party distribution manager

4 个月前

已验证

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3rd party distribution manager

4 个月前

已验证

... 在与 Sabre SynXis CR 合作的这些年里，我为 SynXis 增加了多家酒店，我最看重的是他们任命了一位非常专业的实施经理。他们都非常专业，专注于解决方案。此外，他们总是随时待命，并迅速做出响应。当出现由第三方或酒店本身造成的 ...

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3rd party distribution manager

4 个月前

已验证

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3 个月前

已验证

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Revenue Analyst

3 个月前

已验证

... 为用户提供友好的预订引擎系统。 ...

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Revenue Analyst

3 个月前

已验证

... 如果 Sabre 能够最大限度地减少意外系统中断并加快支持案例的解决时间以进一步提高其可靠性，那将会非常有益。 ...

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Revenue Analyst

3 个月前

已验证

... 如果 Sabre 能够最大限度地减少意外系统中断并加快支持案例的解决时间以进一步提高其可靠性，那将会非常有益。 ...

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Revenue Analyst

3 个月前

已验证

... 如果 Sabre 能够最大限度地减少意外系统中断并加快支持案例的解决时间以进一步提高其可靠性，那将会非常有益。 ...

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President RevOptimum

2 个月前

已验证

... 系统简单，与 PMS 系统的双向集成得到增强，渠道管理采用实践方式，拥有强大的 GDS 分销和联盟机会，并通过新的支持门户改善客户服务。 ...

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Distribution Manager

2 个月前

已验证

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Multi-Property Director of Sales

26 天前

已验证

... 频道连接 ( WebBeds ) ...

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Multi-Property Director of Sales

26 天前

已验证

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Multi-Property Director of Sales

26 天前

已验证

... 渠道连接。自从您将流 ...

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自動化

簡化

Hoteliers often highlight the automation features of Sabre's SynXis Central Reservation System (CRS) for significantly enhancing workflow efficiency. The system's capability to automatically pop out pre-existing information from its database without manual input streamlines operations, reducing errors and time spent on data entry. Moreover, the integration of AI-driven tools like automated e-communications with guests and predictive analytics further optimizes guest interactions and anticipates needs, particularly for repeat guests who are members. This automation not only supports efficient reservations management but also enhances guest experiences. Overall, hoteliers appreciate how SynXis leverages automation and AI to simplify processes, thus allowing staff to focus more on delivering personalized services.

3 个月前

已验证

... 添加一份报告，显示未来设置的费率以及过去（至少某个时期）设置的费率。主页，按费率计划定制的可用性 snapchat。从主页 ...

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3 个月前

已验证

... 系统可以自动弹出 SynXis 中已有的所有信息，无需我们填写任何表格 ...

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President RevOptimum

2 个月前

已验证

... Synxis 是面向独立酒店的顶级 CRS 系统，提供强大的分销和渠道管理。 ...

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President RevOptimum

2 个月前

已验证

... 增强与客人的电子通信，对那些注册为会员的回头客进行更多的人工智能学习，集成追加销售工具以及向预订引擎添加视频的能力。 ...

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整合

已連接

Hoteliers often highlight the integrative capabilities of SynXis, emphasizing its extensive portfolio of connected partners, which enhances market exposure and helps target the right audience effectively. The platform offers reliability and flexibility, enabling integration with common systems like PMS and CRMs, which is crucial for managing hotel operations at both chain and individual levels. While some users appreciate the easy implementation of new properties and channel integrations, there are occasional communication challenges specifically between Sabre and third-party channel integration teams. These issues sometimes require hotels to contact market managers directly to resolve problems. Overall, SynXis provides a comprehensive solution with robust channel management, but seamless integration requires consistent communication between all involved parties.

3rd party distribution manager

4 个月前

已验证

... 在 CynXis CR 中实施新属性和渠道集成 ...

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3rd party distribution manager

4 个月前

已验证

... 在 CynXis CR 中实施新属性和渠道集成 ...

查看完整评论

3rd party distribution manager

4 个月前

已验证

... 在 CynXis CR 中实施新属性和渠道集成 ...

查看完整评论

3rd party distribution manager

4 个月前

已验证

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3rd party distribution manager

4 个月前

已验证

... 在 CynXis CR 中实施新属性和渠道集成 ...

查看完整评论

3rd party distribution manager

4 个月前

已验证

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3rd party distribution manager

4 个月前

已验证

... 有时，Sabre 和第三方渠道整合团队之间似乎缺乏沟通，酒店可能会被要求联系渠道市场经理来解决问题，而这些问题本来可以通过 Sabre 与相关渠道的直接联系轻松解决。幸运的是，这种情况很少发生，而且大多与特定渠道有关，而这些渠道本来就可能存在问题。 ...

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3 个月前

已验证

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3 个月前

已验证

... 我与 Sabre 合作进行渠道连接 ...

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3 个月前

已验证

... 系统可以自动弹出 SynXis 中已有的所有信息，无需我们填写任何表格 ...

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President RevOptimum

2 个月前

已验证

... 系统简单，与 PMS 系统的双向集成得到增强，渠道管理采用实践方式，拥有强大的 GDS 分销和联盟机会，并通过新的支持门户改善客户服务。 ...

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Distribution Manager

2 个月前

已验证

... 使用 Synxis 的主要优势之一在于其可靠性和广泛的连接合作伙伴组合。这种连接不仅扩大了市场曝光度，还支持酒店有效地瞄准正确的受众。此外，Synxis 还提供了在连锁酒店和单个酒店层面管理运营的灵活性，使品牌能够量身定制全面优化其投资组合的策略。该平台的报告功能非常全面，并且通过集成 Synxis Insights，它提供了深入的分析，确保决策以数据为导向。 ...

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Distribution Manager

2 个月前

已验证

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Multi-Property Director of Sales

26 天前

已验证

... 我喜欢 GDS、IDS 和预订引擎。为我的公司客户创建预订代码非常方便。 ...

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Multi-Property Director of Sales

26 天前

已验证

... 我喜欢 GDS、IDS 和预订引擎。为我的公司客户创建预订代码非常方便。 ...

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價值

平衡

Hoteliers often highlight the value of Sabre's SynXis Central Reservation system due to its reliability and professional service. They appreciate the appointment of highly professional implementation managers who are solution-focused, responsive, and adaptable. These managers enhance the transition process even when faced with challenges from third parties or the hotels themselves. While there is room for improvement in minimizing system outages and expediting support case resolutions to boost reliability further, the system is valued for its ability to connect hotels with a broad network of partners. This connectivity effectively increases market exposure and aids in targeting the right audience. The platform's flexibility and customization options, particularly in distribution and channel management, also contribute significantly to its perceived value.

3rd party distribution manager

4 个月前

已验证

... 在与 Sabre SynXis CR 合作的这些年里，我为 SynXis 增加了多家酒店，我最看重的是他们任命了一位非常专业的实施经理。他们 ...

查看完整评论

3rd party distribution manager

4 个月前

已验证

... 在与 Sabre SynXis CR 合作的这些年里，我为 SynXis 增加了多家酒店，我最看重的是他们任命了一位非常专业的实施经理。他们都非常专业，专注于解决方案。此外，他们总是随时待命，并迅速做出响应。当出现由第三方或酒店本身造成的意外障碍时，他们也表现出了非常灵活和耐心。总的来说，我发现新酒店实施过程中清晰的流程和出色的支持非常出色。 ...

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Revenue Analyst

3 个月前

已验证

... 如果 Sabre 能够最大限度地减少意外系统中断并加快支持案例的解决时间以进一步提高其可靠性，那将会非常有益。 ...

查看完整评论

Revenue Analyst

3 个月前

已验证

... SynXis 提供了一个用户友好的平台，该平台具有广泛的可定制分发选项，允许连接到各种全球渠道。 ...

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President RevOptimum

2 个月前

已验证

... Synxis 是面向独立酒店的顶级 CRS 系统，提供强大的分销和渠道管理。 ...

查看完整评论

President RevOptimum

2 个月前

已验证

... 系统简单，与 PMS 系统的双向集成得到增强，渠道管理采用实践方式，拥有强大的 GDS 分销和联盟机会，并通过新的支持门户改善客户服务。 ...

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Distribution Manager

2 个月前

已验证

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功能

平衡

Hoteliers often highlight the functionality of SynXis Central Reservation System, particularly its robust distribution and channel management capabilities tailored for independent hotels. The system supports a wide array of connectivity options, effectively broadening market reach, and enabling targeted audience engagement. Core features include a reliable booking engine and the ability to automate data management, though some users express concern about the necessity of manually inputting extensive data. Insights and reporting functionalities are generally appreciated for their usability and utility in understanding setup rates over time, though there's a noted need for a distribution control page to visually manage connected channels. Despite some challenges with channel connectivity, such as unexpected disconnections, the system is recognized for its feature completeness, though there's a call for enhancements like mapping availability and production details.

Central Reservations Training Manager

12 个月前

已验证

... 对于 NGVA，引入 Classic VA 的一些功能，例如库存每日日历、评论空间数量应该更大，并且应该在不破坏其他内容的情况下修复多费率功能。同时添加 2 个预订时，不仅将宾客姓名转移到第二个预订，这会很有帮助。最好有转机 IATA 号码。布克信息和评论以及信用卡。对于代理商来说，这会更容易、更快捷。货币转换器并不总是默认为我们正在处理的属性，它应该始终默认为属性的货币。对于Sy ...

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Central Reservations Training Manager

12 个月前

已验证

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Central Reservations Training Manager

12 个月前

已验证

... 我喜欢它被认为易于使用。通过 NGVA 进行的预订过程快速且直观。我喜欢您现在可以添加预订，并将姓名和抄送信息从原始预订转移到下一个预订。 ...

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3 个月前

已验证

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3 个月前

已验证

... 添 ...

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Revenue Analyst

3 个月前

已验证

... 为用户提供友好的预订引擎系统。 ...

查看完整评论

3 个月前

已验证

... 系统可以自动弹出 SynXis 中已有的所有信息，无需我们填写任何表格 ...

查看完整评论

3 个月前

已验证

... 我觉得我们必须收集大量的数据转储，这确实需要花费大量时间才能完成这项任务。 ...

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President RevOptimum

2 个月前

已验证

... Synxis 是面向独立酒店的顶级 CRS 系统，提供强大的分销和渠道管理。 ...

查看完整评论

President RevOptimum

2 个月前

已验证

... Synxis 是面向独立酒店的顶级 CRS 系统，提供强大的分销和渠道管理。 ...

查看完整评论

President RevOptimum

2 个月前

已验证

... Synxis 是面向独立酒店的顶级 CRS 系统，提供强大的分销和渠道管理。 ...

查看完整评论

President RevOptimum

2 个月前

已验证

... Synxis 是面向独立酒店的顶级 CRS 系统，提供强大的分销和渠道管理。 ...

查看完整评论

Distribution Manager

2 个月前

已验证

... Synxis CRS 2024 评测 ...

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Distribution Manager

2 个月前

已验证

... 使用 Synxis 的主要优势之一在于其可靠性和广泛的连接合作伙伴组合。这种连接不仅扩大了市场曝光度，还支持酒店有 ...

查看完整评论

Distribution Manager

2 个月前

已验证

... 使用 Synxis 的主要优势之一在于其可靠性和广泛的连接合作伙伴组合。这种连接不仅扩大了市场曝光度，还支持酒店有效地瞄准正确的受众。此外，Synxis 还提供了在连锁酒店和单个酒店层面管理运营的灵活性，使品牌能 ...

查看完整评论

Distribution Manager

2 个月前

已验证

查看完整评论

Multi-Property Director of Sales

26 天前

已验证

查看完整评论

使用者介面

直觀

Hoteliers often comment on the user interface of Sabre's Hotel Reservations Systems product, SynXis Central Reservation. They find the ease of navigation to be lacking, with menus and features sometimes difficult to locate and use efficiently. On the visual design front, users have mixed opinions; some describe the design as outdated, lacking modernity and a visually appealing presentation. Responsiveness is a key concern as users report instances where the interface can be laggy, affecting workflow continuity. Users also express a need for greater customizability, wishing for the ability to personalize dashboards, widgets, and settings to better suit their operational needs. The clarity of information is troublesome for many users, who say that data, graphs, and key details are not always presented in an easily interpretable manner. This can lead to a significant learning curve, making the usability not as intuitive for first-time users, thereby often requiring additional training. There are also concerns about mobile compatibility, as the interface doesn't always work effectively on mobile devices, limiting its usability in various scenarios. Lastly, accessibility support is criticized for not being as robust as it could be, with gaps in screen reader support and keyboard navigation options.

Central Reservations Training Manager

12 个月前

已验证

... 对于 NGVA，引入 Classic VA 的一些功能，例如库存每日日历、评论空间数量应该更大，并且应该在 ...

查看完整评论

3 个月前

已验证

查看完整评论

3 个月前

已验证

... 添加一份报告，显示未来设置的费率以及过去（至少某个时期）设置的费率。主页，按费率计划定制的可用性 sn ...

查看完整评论

3 个月前

已验证

... 添加一份报告，显示未来设置的费率以及过去（至少某个时期）设置的费率。主页，按费率计划定制的可用性 sn ...

查看完整评论

Revenue Analyst

3 个月前

已验证

... 为用户提供友好的预订引擎系统。 ...

查看完整评论

President RevOptimum

2 个月前

已验证

... 增强与客人的电子通信，对那些注册为会员的回头客进行更多的人工智能学习，集成追加销售工具以及向预订引擎添加视频的能力。 ...

查看完整评论

Distribution Manager

2 个月前

已验证

查看完整评论

Multi-Property Director of Sales

26 天前

已验证

... 渠道连接。自从您将流程转移到网站后，与团队的沟通就变得非常困难。我丢失 ...

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酒店業者最常提及

Ease of Use and User Experience

Connectivity and Distribution Reach

Customer Service and Support

Customization and Enhancements

Technical Issues and Integration

System Stability and Performance

Innovation and Technology Updates

Account Management and Support

Booking Engine Performance

Reporting and Data Analytics

按細分市場的受歡迎程度

類別

50 | 大 (75-199 房间)

19 | 中等的 (25-74 房间)

7 | 小 (10-24 房间)

54 | 特大 (200+ 房间)

8 | 特小 (1-9 房间)

國家

82 | United States of America

8 | Mexico

4 | United Arab Emirates

4 | Canada

3 | China

3 | Thailand

3 | Spain

2 | India

2 | Japan

2 | Singapore

2 | France

2 | Egypt

2 | Vietnam

2 | Germany

1 | Costa Rica

1 | Norway

1 | Hungary

1 | Virgin Islands, British

1 | Qatar

1 | South Africa

1 | Brazil

1 | Maldives

1 | Saudi Arabia

1 | Finland

1 | Greece

1 | Italy

1 | United Kingdom

類型

27 | 住宿加早餐旅馆

60 | 精品店

51 | 品牌酒店

2 | 赌场

39 | 市中心酒店

33 | 机场/会议酒店

13 | 长住服务式公寓

8 | 旅馆

26 | 有限的服务和经济型酒店

83 | 豪华酒店

2 | 汽车旅馆

51 | 度假村

3 | 度假出租屋和别墅

地區

94 | 北美

13 | 欧洲

15 | 亚太地区

8 | 中东

2 | 南美洲

1 | 中美洲

1 | 非洲

類別

56 | 酒店预订系统

82 | 预订引擎

53 | 渠道经理

39 | 员工协作工具

6 | 物业管理系统

3 | 数字营销机构

1 | 追加销售软件

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什麼是Sabre？

成立于1960 | 总部位于Southlake (United States) | 7910 名员工

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相信单一事实来源

从一个地方管理您的整个投资组合

配置您的品牌和业务

利用适合您的技术

直接分销：预订引擎和语音应用程序

特征

内容管理

4/5 features

内容管理
客人资料

定价规则

4/5 features

地理定位定价模块
支持每周和每月费率

创建短期租赁类型的酒店产品，与 Airbnb 和其他度假租赁公司竞争。以长期住宿折扣吸引客人，并吸引更多的数字游民、长期住宿和家庭度假。
动态定价

能够根据规则和条件调整价格/提供灵活性和控制力，而无需每天更改价格
Availability Management

Advanced availability management: ability to manage overbookings and differentiate availability by OTA.
Booking Rules

Control panel with precise management of booking rules that can be applied by filtering by room type, rate plan, channel.
Cancellation Policies

Management of different cancellation policies and payment methods applicable either at the hotel level, for a single rate plan or for a period. Possibility of interfacing a banking gateway.
TMC Management

Efficient management of corporate clients (companies, Tour Operators, Travel Agencies) and events (weddings, conferences, private events).
Mobile App

iOS and Android back office App for quick operations management: monitoring reservations, viewing and editing prices, availability, restrictions, viewing sales reports.

分配

4/5 features

元搜索连接
渠道管理和OTA分销
预订引擎
TMC Management

Efficient management of corporate clients (companies, Tour Operators, Travel Agencies) and events (weddings, conferences, private events).

电子商务

4/5 features

预订引擎
客人资料
Refund Vouchers

In case of cancellation, a voucher is generated for the guest.

集成

4/5 features

RMS 连接性
PMS 连接性
元搜索连接

报告

4/5 features

多物业管理
报告仪表板
Reporting Dashboard

Detailed reports and statistics available in real time and a Dashboard for an overview of performance.
Mobile App

iOS and Android back office App for quick operations management: monitoring reservations, viewing and editing prices, availability, restrictions, viewing sales reports.

行政

4/5 features

集中的用户和角色管理
多物业管理
Mobile App

iOS and Android back office App for quick operations management: monitoring reservations, viewing and editing prices, availability, restrictions, viewing sales reports.

呼叫中心

4/5 features

呼叫中心功能

Sabre 的評論總結

4.2

很好

56 评论

使用方便

4.3/5

客户支持

4.0/5

投资回报率

4.0/5

执行

4.1/5

推荐用途

物业管理系统在 316 个排名中排名第 51

数字营销机构在 121 个排名中排名第 26

追加销售软件在 63 个排名中排名第 22

Sabre 的定價

低于平均水平

该产品的定价低于该类别中的平均产品，这通常表明它是一种预算产品，具有较少的功能，专为较小的属性和较简单的用例而设计。

获取即时价格估算

输入房间数量以获取您的物业的即时价格估算

输入房间数量

成功的故事

参考文献

特色客户

Sabre 的案例研究

Sabre 没有任何可用的案例研究

参考文献

"Sabre has helped us roll out a very ambitious Digital Marketing Strategy which has grown revenue from our website by close to 90% over a two year period. With their help we have not only increased website bookings, impacting our top line, but we have also grown the Cresta Hotels brand online."

"After the success of Nuvola as a piloted program at our Wyndham Grand Clearwater Resort property, we were inspired to launch Nuvola at Wyndham Grand Orlando Resort Bonnet Creek. While our older program before Nuvola was satisfactory for day-to-day operations, Nuvola provides an all-encompassing suite of staff facing solutions that marries the back of the house to the front of the house, while simultaneously providing guests with easy-to-use communication features like Guest Chat texting. Overall, one of the main reasons we decided to partner with Nuvola was because their system is a single-destination program that has many additional features, which is more efficient for our complex, fast-paced operation."

"SynXis Booking Engine offers us the design flexibility and conversion performance to drive growth in direct bookings across our properties globally. The team at Sabre has been collaborative and responsive to our needs. Their commitment to innovation is commendable and I highly recommend this product."

"During the height of the Covid-19 pandemic Springboard Hospitality took this opportunity to activate the chain level content management functionality within the SynXis CRS. This functionality has demonstrated benefits in improving forecast accuracy, streamlined reporting, PMS and RMS integration and scalable growth in our collection of hotels."

特色客户

Sabre doesn’t have any featured customers available

更多的产品经过 Sabre

新聞

Sabre

2个月前

Sabre Hospitality 推出 SynXis Insights：一款为酒店经营者打造的颠覆性数据和分析工具

Sabre

6个月前

Sabre 揭秘酒店零售业的下一个变革：SynXis Retailing

Sabre

8个月前

Sabre Hospitality 在加速迁移后续签温德姆酒店协议

Sabre

9个月前

HotelREZ 和 Sabre 续签长达十年的技术合作伙伴关系

Sabre

1年前

希拉蒙酒店及度假村 (Cinnamon Hotels & Resorts) 着眼于国际增长，选择 Sabre 的 SynXis 平台

Sabre

1年前

Habitas 集团实施 Sabre 的酒店技术

Sabre

1年前

凯悦酒店选择 Sabre 来增强中央预订系统的功能

Sabre

1年前

Sabre 收购电子商务提供商 Techsembly，以扩展和加速其酒店零售解决方案

Sabre

3年前

Louvre Hotels Group Chooses Sabre’s Hospitality Solutions to Boost its Strategic Distribution Transformation and Support its Development

Sabre

4年前

Sabre and Google Develop Industry-First AI Technology for Travel

Sabre 的整合

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