Noovy vs. ThinkReservations All-in-1 HMS:
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The Decision

Choosing the right hotel management software impacts your operational efficiency, guest satisfaction, and ultimately, your bottom line. Noovy by Noovy and ThinkReservations All-in-1 HMS both aim to streamline your processes, but they approach this goal differently. Noovy offers a more comprehensive, feature-rich platform with a significantly smaller user base, whereas ThinkReservations boasts a large, active community and more recent reviews. Which one aligns better with your hotel's needs?

Is Noovy or ThinkReservations Better for Hotels?

Both Noovy and ThinkReservations are designed to simplify hotel operations, integrating multiple functions into one platform. Noovy claims to deliver an all-in-one system combining PMS, channel management, booking engine, and revenue tools with a focus on automation and open connectivity. ThinkReservations, however, emphasizes ease of use, robust OTA integration, and a focus on improving guest experience. Do you need a more complete, feature-driven platform or a user-friendly system with proven scalability?

Noovy's smaller review count (21 reviews) and zero recent reviews make its data less current, whereas ThinkReservations has over 312 reviews, with eight in the last six months, indicating active development and user engagement. Is your hotel looking for a system with a proven track record and recent customer feedback?

Noovy vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel prioritizes a comprehensive management system with advanced features like native email marketing, rate shopping, guest CRM, and automated space optimization, Noovy is the better fit. Its price—just €£$5 per room per month—also makes it attractive for hotels seeking a cost-effective, all-in-one solution.

Conversely, if your team values a highly rated, intuitive platform with strong OTA and revenue management capabilities, ThinkReservations is preferable. Its large, active user base and recent reviews showcase a mature product with ongoing improvements, especially for small to medium properties like B&Bs, inns, and boutique hotels.

For hotels needing a broad feature set, Noovy’s 11 exclusive features can be a game-changer, while ThinkReservations’ 4 unique functionalities, including gift vouchers and website development, may suffice for smaller operations.

Is Noovy or ThinkReservations Easier to Use?

Both platforms score highly on ease of use, but ThinkReservations has a slight edge with a rating of 4.8/5 from over 300 reviews, indicating consistent positive user feedback. Users praise its intuitive interface, quick onboarding, and the simplicity of managing reservations and reports.

Noovy also receives strong ratings (4.62/5) but benefits from a smaller sample size, which limits the breadth of feedback. Several reviews highlight the user-friendliness and fast setup, but some mention design aesthetics and translation issues.

Edge: ThinkReservations.

Which Has Better Features: Noovy or ThinkReservations?

Noovy outshines in total features, with 39 shared functionalities plus 11 exclusive features like native email marketing, online checkout, and integrated ID scanners. These capabilities support more automation, sales channels, and guest management options.

ThinkReservations offers only 4 exclusive features, including gift vouchers and website development, but it covers core needs with proven OTA integration, revenue management, and guest communication tools. Its feature set is streamlined but less extensive.

Edge: Noovy.

Which Has Better Customer Support: Noovy or ThinkReservations?

Noovy's customer support scores 4.71/5 based on reviews praising its speed, friendliness, and helpfulness, with some users calling support "very good." However, the limited review volume and lack of recent feedback make it harder to gauge ongoing support quality.

ThinkReservations maintains a slightly higher support rating at 4.79/5, with reviews emphasizing prompt responses, knowledgeable staff, and easy access to assistance. Many users describe the support team as helpful and accessible, especially during onboarding.

Edge: ThinkReservations.

Which Has More Integrations: Noovy or ThinkReservations?

Noovy offers 40 verified partners, including major OTAs like Bookboost, RevControl, and SiteMinder, along with direct integrations such as Stripe and INTELITY. Its extensive partner network supports diverse operational needs and automation.

ThinkReservations, with 16 verified partners, includes key integrations like Expedia, Airbnb, and Tripadvisor but has fewer overall options. Shared partners like Stripe and INTELITY ensure reliable connectivity, but Noovy’s broader partner list provides more flexibility.

Edge: Noovy.

Which Do Hoteliers Rate Higher: Noovy or ThinkReservations?

ThinkReservations holds a higher overall rating of 4.88/5 from over 300 reviews, with recent feedback in the last six months reinforcing its popularity. Hoteliers in small to medium properties, especially B&Bs and boutique hotels, often praise its ease of use, support, and revenue features.

Noovy, with a 5/5 rating but only 21 reviews, has enthusiastic praise, especially for connectivity and support. However, the lack of recent reviews limits confidence in its current performance.

Edge: ThinkReservations.

How Much Do Noovy and ThinkReservations Cost?

Noovy charges a flat €£$5 per room per month, with no setup fees or trial options, making it attractive for hotels seeking predictable costs. Its all-in-one nature suggests a good value for properties wanting full management features without additional modules.

ThinkReservations costs $1,100 upfront, with no mention of ongoing monthly fees or additional charges. This higher initial investment may be justified by its extensive feature set and large user base. Pricing details for larger properties or add-ons are not specified, so costs could vary.

What Type of Hotel Should Use Noovy?

• Hotels that need a comprehensive, all-in-one management system with automation features.
• Teams seeking a cost-effective solution that combines PMS, channel management, booking engine, and revenue tools.
• Hotels that value open connectivity and integrations with OTAs and payment providers.
• Modern hotels aiming for automation, guest CRM, and online checkout capabilities.
• Hotels that operate across multiple regions, including Europe or Asia Pacific, benefiting from Noovy’s broader geographic presence.

Not ideal if:

• Your property relies heavily on group bookings or complex event management.
• You prefer a platform with extensive website creation or ancillary revenue features.
• Your hotel is very small or just starting out and needs only basic booking tools.

What Type of Hotel Should Use ThinkReservations?

• Small to medium-sized properties like B&Bs, inns, boutique hotels, and resorts.
• Hotels focused on guest experience, upselling, and revenue optimization.
• Teams that prioritize ease of use, quick onboarding, and reliable OTA integration.
• Properties looking to automate routine tasks, reduce labor costs, and improve guest communication.
• Hotels operating mainly in North America, especially in regions where ThinkReservations has a strong market presence.

Not ideal if:

• Your property is a large hotel with complex operational needs.
• You require advanced features like native email marketing, guest CRM, or online checkout.
• Your team prefers a flexible, open platform with extensive customization options outside core functions.

The Bottom Line for Hotels

Noovy and ThinkReservations serve different hotel profiles well. Noovy provides a feature-rich, all-in-one management platform at a lower price point, ideal for hotels seeking automation, extensive integrations, and regional flexibility. ThinkReservations, meanwhile, offers a highly-rated, easy-to-use system focused on small to medium properties with a strong emphasis on guest experience and revenue growth.

If your hotel needs a complete management suite with broad integration and recent positive reviews, ThinkReservations is the clearer choice. Its large user base and ongoing updates make it a more dependable option for 2024.

Choose Noovy if affordability, extensive features, and regional reach are your top priorities; its open architecture and rich functionality suit modern hoteliers aiming for a full management solution without breaking the bank.

For most hoteliers in search of proven, well-supported, and widely adopted software, ThinkReservations stands out as the stronger option today.