roommaster PMS vs. Stayntouch:
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The Decision

Choosing between Roommaster PMS by Roommaster and Stayntouch requires understanding their core strengths and differences. Both systems aim to streamline hotel operations, but they serve different hotel profiles and operational needs. With Roommaster’s longer history and larger user base, it’s seen as a traditional backbone for independent hotels. Stayntouch, on the other hand, is a modern, cloud-native platform that excels in scalability and ease of use. Which one aligns best with your hotel’s priorities?

Roommaster provides extensive features built for complex, multi-property management, but its user interface and recent reviews suggest it may lag behind Stayntouch in modern usability. Conversely, Stayntouch’s higher ratings, recent reviews, and focus on mobile and guest-centric features make it a compelling choice. Are you prioritizing deep operational features or seamless guest experiences?

Is Roommaster or Stayntouch Better for Hotels?

Both systems serve the property management landscape but diverge significantly in approach and focus. Roommaster, established in 1994, offers a feature-rich, traditional platform with strong data integration, accounting, and operational modules, primarily targeting independent, boutique, and resort hotels. Its 83 reviews reflect a solid, long-term presence, but recent feedback indicates some users find the interface clunky and slow.

Stayntouch, founded in 2012, boasts over 317 reviews and a higher recent NPS score of 9.35/10, indicating strong current customer satisfaction. Its cloud-first design prioritizes ease of use, mobile accessibility, and guest engagement, with a 4.56/5 overall rating. Hoteliers favor Stayntouch’s modern workflow and rapid onboarding, yet it has fewer features than Roommaster, especially around native POS and detailed accounting.

Are you looking for a traditional system with extensive integrations or a modern platform designed for guest experience and scalability?

Stayntouch vs Roommaster: Which Should Your Hotel Choose?

If your hotel operates across multiple properties, values mobile access, and wants rapid onboarding, Stayntouch is the clear choice. Its 91% likelihood to recommend and more recent reviews underscore its user-friendly nature and customer satisfaction, especially among boutique and branded hotels.

If your hotel needs comprehensive operational features, including native POS, revenue management, and extensive reporting, Roommaster’s 18 exclusive features and longstanding reputation make it suitable. It’s better suited for hotels with complex workflows, larger portfolios, or a preference for a traditional software approach. Hoteliers looking for quick adoption and modern guest features should favor Stayntouch, while those prioritizing operational depth and customization should consider Roommaster.

Which aligns better with your hotel’s strategic goals?

Is Roommaster or Stayntouch Easier to Use?

According to recent reviews, Stayntouch’s user interface scores a 4.7/5, with users calling it “intuitive,” “easy to learn,” and “mobile-friendly.” The onboarding process is also rated at 4.58/5, reflecting rapid staff adaptation and positive initial experience.

Roommaster’s ease of use scores 4.22/5, with users describing the platform as “easy to train staff on” but noting some interface clunkiness and slowness, especially in report generation and account management. Support access over the phone is limited, which can hinder quick issue resolution.

Edge: Stayntouch.

Which Has Better Features: Roommaster or Stayntouch?

Roommaster offers 60+ features, including native email marketing, multi-currency management, channel management, booking engine, POS, revenue management, guest CRM, gift vouchers, and housekeeping modules. Its deep integration capabilities and modules like pricing intelligence and group booking engine are tailored for complex operations.

Stayntouch provides 49 features, with unique offerings like tablet/kiosk check-in, housekeeping mobile app, and multi-lingual support. Its open APIs and unlimited interfaces facilitate integrations, but it lacks some native modules like revenue management and advanced POS.

Edge: Roommaster.

Which Has Better Customer Support: Roommaster or Stayntouch?

Stayntouch’s support scores a 4.68/5, with reviews praising “excellent,” “supportive,” and “friendly” service. Many users highlight its quick response times, especially during onboarding and training, emphasizing the value of ongoing support.

Roommaster’s support is rated slightly lower at 4.25/5, with some reviews citing inconsistent responsiveness and limited help over the phone. While the platform’s support is generally positive, recent feedback indicates room for improvement in issue resolution speed.

Edge: Stayntouch.

Which Has More Integrations: Roommaster or Stayntouch?

Roommaster boasts 56 verified partners, including major systems like Sage, Volo, and Oracle Hospitality, offering extensive native and third-party integrations. It’s well-suited for hotels needing deep, tailored system connections.

Stayntouch has 188 verified partners, with notable integrations including RoomPriceGenie, STAAH, and other global distribution and revenue tools, often at no extra cost. Its open API approach allows for flexible, extensive third-party connections, supporting modern tech stacks.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Roommaster or Stayntouch?

Stayntouch’s reviews, totaling 317, are more recent, with a high overall rating of 4.56/5 and a 94% recommendation rate. Hoteliers consistently praise its ease of use, mobile capabilities, and onboarding support, with comments like “intuitive,” “supportive,” and “quick to adopt.”

Roommaster, with 83 reviews, has a slightly lower rating of 4.33/5. Feedback often focuses on its operational depth but notes that the interface can feel dated and less user-friendly compared to Stayntouch.

Edge: Stayntouch.

How Much Do Roommaster and Stayntouch Cost?

Roommaster’s pricing starts at $500 per month, with no freemium options, trial, or implementation fees. It’s a straightforward subscription for its extensive feature set, which may be more cost-effective for larger operations.

Stayntouch’s base price is $800 per month, also without freemium or trial options. Its higher cost reflects its modern features, cloud infrastructure, and extensive third-party integrations, making it a premium choice for scalable hotels.

Are you willing to pay more for mobility and ease of use, or prefer a lower-cost, feature-rich traditional system?

What Type of Hotel Should Use Roommaster?

• Hotels that require in-depth operational modules like native POS, revenue management, and detailed reporting.
• Properties with complex workflows, multi-property portfolios, or a need for extensive integration.
• Hotels prioritizing operational depth over modern guest-centric features.
• Teams that value data-driven decision support and customizable dashboards.
• Not ideal if your hotel emphasizes mobile guest interactions or rapid onboarding.

What Type of Hotel Should Use Stayntouch?

• Hotels that prioritize guest experience, mobile check-ins, and self-service kiosks.
• Multi-property chains needing scalable, cloud-based management.
• Properties seeking quick onboarding and intuitive interfaces for staff.
• Hotels with limited IT support that benefit from cloud reliability and remote access.
• Not ideal if your hotel needs extensive native POS or detailed revenue modules.

Stayntouch vs Roommaster: The Bottom Line for Hotels

Roommaster offers a traditional, feature-rich system ideal for large, complex hotel operations needing deep customization. It excels in multi-property management, native modules, and data control, making it suitable for resorts, chains, and independent hotels with advanced operational needs.

Stayntouch, with its high user ratings and modern cloud architecture, serves hotels that value guest engagement, mobile flexibility, and quick staff onboarding. Its integrations and guest-centric features make it ideal for boutique hotels, branded properties, and hotels prioritizing modern guest experiences.

For operational depth and extensive integrations, choose Roommaster. For ease of use, scalability, and guest technology, opt for Stayntouch. Which fits your hotel’s strategic focus?