RoomRaccoon HMS vs. ThinkReservations All-in-1 HMS:
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The Decision

Choosing between RoomRaccoon HMS and ThinkReservations All-in-1 HMS hinges on your hotel’s size, geographic presence, and feature needs. Both platforms aim to streamline operations, boost revenues, and improve guest experiences, but they diverge significantly in market focus, features, and user feedback.

RoomRaccoon offers a broader international reach, a richer feature set, and a larger, more recent review base, making it the more reliable choice for small to medium independent hotels. ThinkReservations, while highly rated in North America, has fewer reviews and a narrower regional footprint, which impacts its suitability.

Are you ready to determine which system aligns best with your hotel’s operational complexity and growth plans?

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Is RoomRaccoon or ThinkReservations Better for Hotels?

Both systems serve small to medium independent hotels, but RoomRaccoon shines with a higher review count and a more recent review base, indicating a stronger current user experience. While RoomRaccoon offers 484 reviews and an overall rating of 4.95/5, ThinkReservations has 312 reviews and a rating of 4.88/5.

RoomRaccoon provides a suite of native features—including automated reporting, multi-currency management, and guest apps—absent in ThinkReservations. Conversely, ThinkReservations offers strong guest messaging and centralized communication, features not present in RoomRaccoon.

Given the recent and more numerous reviews, is your preference for a system with proven, current user satisfaction?

Edge: RoomRaccoon

RoomRaccoon vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs a comprehensive system with extensive native features, over 300 integrations, and global reach, RoomRaccoon is the better fit. Its focus on independent hotels, especially in Europe and other regions outside North America, makes it ideal if international expansion and multi-currency support are priorities.

On the other hand, if your hotel operates primarily in North America and values straightforward, robust OTA management, upselling, and automation with a simpler platform, ThinkReservations might suit you well. However, for scalability and feature depth, RoomRaccoon remains the stronger choice.

For most small hotels seeking growth, RoomRaccoon’s richer feature set and international presence make it the recommended option.

Edge: RoomRaccoon

Is RoomRaccoon or ThinkReservations Easier to Use?

RoomRaccoon maintains a high ease-of-use rating at 4.87/5 and is praised for its intuitive, user-friendly interface, especially by small hotel operators. Its onboarding rating of 4.81/5 suggests most users find the setup straightforward, though some mention initial complexity in configuration.

ThinkReservations also rates well at 4.8/5 for ease of use, with users highlighting its straightforward navigation and quick learning curve. Support reviews indicate that both platforms are accessible, but RoomRaccoon’s modern design and mobile responsiveness give it an edge in usability.

Edge: RoomRaccoon

Which Has Better Features: RoomRaccoon or ThinkReservations?

RoomRaccoon boasts 22 features exclusive to it, including automated reporting, loyalty program integration, multi-lingual support, online checkout, and guest apps—features that significantly extend operational capabilities. ThinkReservations offers 8 unique features like guest messaging, kiosk check-in, and automated assignments, which are useful but less extensive.

While both systems share 35 core features, RoomRaccoon’s additional native capabilities allow for more automation and guest engagement tools. Its feature depth makes it suitable for hoteliers seeking to enhance guest personalization and operational efficiency.

Therefore, for feature richness and operational versatility, RoomRaccoon is preferable.

Edge: RoomRaccoon

Which Has Better Customer Support: RoomRaccoon or ThinkReservations?

RoomRaccoon’s support rating is 4.74/5, with reviewers appreciating its responsiveness and dedication, though some mention room for improvement in after-sales care. Testimonials praise the patience and helpfulness of support staff, especially during onboarding.

ThinkReservations scores slightly higher at 4.79/5, with users highlighting its accessible, knowledgeable support team and quick responses. Many reviews note the support team’s proactive approach, especially during setup and integration.

Given recent reviews, ThinkReservations edges out slightly due to its higher support rating and perceived responsiveness.

Edge: ThinkReservations

Which Do Hoteliers Rate Higher: RoomRaccoon or ThinkReservations?

RoomRaccoon’s reviews, especially recent ones, tend to be more positive, with a 97% likelihood to recommend and an average rating of 4.95/5. Its user base in Europe, Africa, and Asia-Pacific indicates broad international satisfaction.

ThinkReservations’ ratings are slightly lower, at 4.88/5, with a focus on North American properties, including small inns and B&Bs. Its users appreciate ease of use and excellent support, but the smaller global review base makes RoomRaccoon the more highly-rated overall.

For overall hoteliers’ satisfaction based on recent feedback, RoomRaccoon holds the higher rating.

Edge: RoomRaccoon

How Much Do RoomRaccoon and ThinkReservations Cost?

RoomRaccoon’s pricing starts at $1,000 per month, with no mention of a trial or freemium options, positioning it as a premium solution. ThinkReservations’ base fee is $1,100 per month, also without a free trial, making both comparable in cost.

Neither offers a monthly per-room fee, and both seem geared toward small to medium properties looking for an all-in-one platform. Given their similar pricing, the decision hinges on features and regional support rather than cost.

What Type of Hotel Should Use RoomRaccoon?

• Hotels seeking a flexible, feature-rich PMS with integrated channel management and booking engine.
• Small to medium independent hotels, boutique hotels, and inns aiming for automation and guest engagement.
• Hotels in regions outside North America, especially in Europe, Africa, or Asia Pacific.
• Properties planning to scale and needing native features like loyalty programs, multi-currency, and automated upselling.

Not ideal if:

• Your hotel is a large chain requiring enterprise-level solutions.
• You operate exclusively in North America and prefer a system with deeper OTA integrations.
• You need extensive group booking or corporate travel features.

What Type of Hotel Should Use ThinkReservations?

• Small hotels, B&Bs, and inns primarily in North America, especially those valuing simplicity and quick onboarding.
• Properties seeking a strong OTA management and upselling features to maximize revenue.
• Hotels that want a user-friendly, reliable platform with excellent guest communication.
• Businesses prioritizing automation of routine tasks like check-in, payments, and guest messaging.

Not ideal if:

• You need multi-region support or multi-currency features.
• Your hotel is part of a larger chain or has complex multi-property management needs.
• You require extensive native automation features beyond guest messaging and OTA integrations.

RoomRaccoon vs ThinkReservations: The Bottom Line for Hotels

RoomRaccoon offers a broader feature set, more regional support, and a larger, more recent review base, making it the more comprehensive choice for independent hotels wanting to scale internationally. Its native features, over 300 integrations, and focus on automation appeal to hotels aiming to grow efficiently.

ThinkReservations excels in simplicity, guest communication, and North American OTA management. It is ideal for small, regional properties that prioritize ease of use and quick setup but may fall short in global reach and native automation depth.

For most hotels looking to future-proof their operations with a flexible, feature-rich system, RoomRaccoon is the recommended choice. However, if your focus is on North American markets with straightforward needs, ThinkReservations remains a solid contender.

In conclusion, the decision depends on your property’s location, growth ambitions, and feature requirements. Based on recent and total reviews, RoomRaccoon’s stronger user feedback and richer feature set make it the more reliable option for ambitious independent hoteliers.