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Review of Medallia

10
Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.
Chef concierge
تم التحقق
قبل 8 سنوات
المنتجات التي تمت مراجعتها
برنامج استطلاع آراء الضيوف
ما الذي يعجبك أكثر؟
I like being able to quickly reply to all social media reviews at once, rather than having to check multiple outlets. It saves a great deal of time and means that feedback monitoring can more easily be done by me alone, rather than having to bring in other managers. I can filter the reviews and only involve others when necessary.
ما الذي لا يعجبك أو تعتقد أنه يمكن تحسينه؟
While the system is intuitive to me, I have heard from older colleagues that it can be a bit overwhelming. They feel that it offers too many options. I suppose the con for me personally would be that when I am unable to monitor feedback (for instance, when I was out this entire week with the flu), many of my colleagues simply leave it undone due to confusion.
5.0
ممتاز
سهولة الاستعمال
4.0/5
دعم العملاء
0.0/5
عائد الاستثمار
4.0/5
تطبيق
5.0/5

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