Hotel Gran Bilbao and Hotel Ciudad de Burgos significantly enhanced their guest check-in process, recording a more than 200% increase in online check-ins. This remarkable achievement was made possible through the integration of HiJiffy's technology with their existing booking engine, Mirai, and Property Management System, Class One. The technology streamlined operations and vastly improved efficiency. At Hotel Gran Bilbao, the online check-in rate jumped from 20% to over 60% after HiJiffy's implementation. This dramatic increase was due in large part to an 81% open rate for WhatsApp messages, far exceeding the effectiveness of traditional email campaigns. The result was a substantial reduction in queues and a smoother guest arrival experience. In contrast, Hotel Ciudad de Burgos, which typically serves an older demographic more inclined to offline bookings, also saw a 200% increase in online check-ins, achieving an 84% open rate for WhatsApp messages. These technological advancements at both hotels significantly reduced queues at the front desk, allowing reception staff to focus more on providing personalised care to guests. This shift in focus brought dual benefits: improved customer care for the guests and a reduction in repetitive tasks for the staff. Overall, the implementation of HiJiffy's technology enhanced the efficiency of hotel operations and elevated the overall hotel experience for guests and employees alike.

Web Chat automation hit a 90% rate with an 83% average CSAT score. With over 45,000 conversations resolved at Hotel Gran Bilbao and more than 13,000 at Hotel Ciudad de Burgos, 9 out of 10 guests have received automated responses, without having needed for any member of the reception or reservations team to spend time responding to these potential customers. This result is even more impressive considering that the average Customer Satisfaction (CSAT) score across both hotels is 83%. This implies that the two hotels’ staff can spend more time performing tasks that have a bigger added value than answering repetitive questions such as cross-selling, upselling and helping guests staying at the hotels.

5% of all website bookings come from HiJiffy’s chatbot. But the overall impact on direct website reservations is higher. In addition to achieving a remarkable percentage of direct bookings through the chatbot (5%), alongside other platforms, HiJiffy has managed to impact the online direct bookings of Hotel Gran Bilbao, assisting in increasing them from 15% to 25% of the hotel's total online direct bookings. Once again, this impressive accomplishment was made possible by seamlessly integrating HiJiffy's technology with their current booking engine, Mirai, and their PMS, Class One. This integration effectively streamlined their operations and significantly enhanced overall efficiency, as well as providing a great booking experience for the guest on their websites.