Ease of use, automation, and on-the-go mobile access, all powered by eviivo Suite, are key to the success of thriving vacation rental management company Panda Sanctuaries.

OPERATIONS

Panda Sanctuaries are found in unique locations and quirky buildings across Bath, Wells, and Bradford-Upon-Avon. including former toll houses, penthouse pads, and an apartment backing on to the famous Royal Crescent. Automation, managing things on-the-go, and keeping transparency with the owners of the properties they manage are all vital to the business' success, and working with tech providers that evolve as fast as they do has been critical to their expansion.

Why it matters: Successful vacation rental property management companies know that they must not only ensure their guests are happy and have a great stay, but also crucially that the owners of the properties their guests are staying in are also happy and trust the potential of their investments are being maximised. Owner of Panda Sanctuaries, Ana Harris, highlights how using the right tech stack enables this, as well as giving her the time to grow the business.

"I think it is key for any business that you are working with companies that are following your growth...eviivo are helping us grow, and growing with us, always working on improving the software...growing with us is the key...…I always go back when it comes to eviivo, how much they’re improving actually their system and working with us to give us what we need.” (Ana Harris – Owner)

Top 3 Core Objectives: Managing different types of properties, across different sites, means a simple and easy to use property management system is critical. As well as having it easily accessible when on the go, through an app that puts all the power of the PMS handily in your pocket. And all the while keeping the owners of the properties managed up to date in order to build their trust, and make for a strong foundation on which to build and expand, through their recommendations of the service to others.

Easily manage multiple properties: “All of our properties are placed in the one place, and in the same calendar, so it is very easy to quite clearly see what is going on that day” (Ana Harris – Owner)
Managing the business on-the-go: “eviivo mobile, when we use it the most, is actually notifications, especially helps in emergencies, when we get notification of the last minute booking, or change of the bed that guests I have to say constantly do on the day!” (Ana Harris – Owner)
Owner own logins essential: “For owners, having their own logins in to the eviivo Suite for their own property has been key, for creating that extra trust, and for them to easily recommend us as well.” (Ana Harris – Owner)

Innovators Mentioned

Panda Sanctuaries

eviivo

Ana Harris

Owner

Panda Sanctuaries

"Building the business with eviivo Suite was extremely easy I have to say, because of the simplicity of using the system…For us, as a property management company, it’s impossible to do our daily tasks without eviivo Suite…I’m not an IT person. I will destroy the internet one day...and eviivo help me to run things smoothly... because, even though it has a lot of features, it's very easy to use those features…I use eviivo on a daily basis, it really helps me with timesaving, because any update that I do, I do it at eviivo and it’s sent straight away to all of the channels, the same with the photos and descriptions…They’re constantly improving their system."

Ana Harris

Owner

👍 Owner Ana Harris said that the ease of use and time saving automation eviivo gives her means that she can expand her business with confidence.:

"Building the business with eviivo Suite was extremely easy I have to say, because of the simplicity of using the system…For us, as a property management company, it’s impossible to do our daily tasks without eviivo Suite…I’m not an IT person. I will destroy the internet one day...and eviivo help me to run things smoothly... because, even though it has a lot of features, it's very easy to use those features…I use eviivo on a daily basis, it really helps me with timesaving, because any update that I do, I do it at eviivo and it’s sent straight away to all of the channels, the same with the photos and descriptions…They’re constantly improving their system."

⚖️ The selection process: During their research process, Ana Harris evaluated eviivo's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that eviivo was the best fit solution:

Owner Ana Harris said, about their decision: "We chose eviivo Suite because they were very professional on our first interview and first demo...When I searched again, I knew exactly which questions I need to ask and eviivo, I’ll be frank nailed it…I can guarantee with 100%, because I did test it, and am still testing other systems, is the best for multiple properties…I will yearly check all of the other systems…and I have to say no one even came close."

📈 The results: Ana now manages multiple properties for owners and is always looking to expand, where they have a foothold now, and into other areas. Using the time saved by the automation of many elements of booking yet still ensuring guests have a great time to do so. And by building her growing reputation through the strong relationships she has built, based on trust, with the owners of the unique properties she represents.

“eviivo’s automation system is quite key…that is extremely important on a day-to day basis…I can concentrate on finding a new client, how to improve the properties…eviivo gives me that time.” (Ana Harris – Owner)
“Reviews are extremely important, keeping that quality is quite a key for our business...Reviews are key for our business, and for that eviivo have been massively helpful” (Ana Harris – Owner)
“We have 19 properties, we do full managements, so all of our owners give us they keys and they don't have any worries...Maximising of the revenue is quite important of course for our owners...They will see the same thing pulled out of the report and can easily follow it.” (Ana Harris – Owner)

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