How Hotel Oderberger Berlin Increased Productivity by 89% and Saved Over 30 Hours Monthly with Flexkeeping

OPERATIONS

Hotel Oderberger Berlin implemented Flexkeeping, a Mews company, to modernize its housekeeping operations and replace manual processes with digital workflows. The result was a marked improvement in efficiency, communication, and team satisfaction.

Why it matters: Housekeeping operations built on printed lists, manual room assignments, and back-and-forth phone calls slow down staff and increase administrative burden. At Hotel Oderberger Berlin, this approach took more than an hour each morning and fragmented communication between reception, housekeeping, and maintenance.

Flexkeeping gives hotel teams a single system to assign rooms digitally, communicate requests in real time, and track task status live on mobile devices. By automating previously manual tasks and centralizing updates, teams work faster, make fewer mistakes, and have clearer visibility into operational progress.

Top 3 Core Objectives: Hotel Oderberger Berlin wanted to move housekeeping out of manual processes, ensure real-time communication across departments, and free up staff time to focus on service quality and guest experience.

Modernize Housekeeping Workflows: Replace paper lists and manual room allocation with automated room assignment and digital task management.
Improve Cross-Department Communication: Enable reception, housekeeping, and maintenance teams to see and update task status in a unified platform to speed response times.
Increase Productivity & Satisfaction: Eliminate time-consuming coordination and make daily work easier for all team members.

Innovators Mentioned

Hotel Oderberger Berlin

Flexkeeping

Charly Kirschenbaum

Assistant Front Office Manager

Hotel Oderberger Berlin

Tini Diekmann

Hotel Director

Hotel Oderberger Berlin

"To be able to create a task without having to check who is working, look up phone numbers, or wait to see if someone answers. That’s extremely practical."

Charly Kirschenbaum

Assistant Front Office Manager

👍 Assistant Front Office Manager Charly Kirschenbaum said that Instant task assignment without manual coordination saves time and simplifies daily operations.:

"To be able to create a task without having to check who is working, look up phone numbers, or wait to see if someone answers. That’s extremely practical."

⚖️ The selection process: During their research process, Tini Diekmann evaluated Flexkeeping's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Flexkeeping was the best fit solution:

Hotel Director Tini Diekmann said, about their decision: "It just makes sense economically. You save so much staff time and stress."

📈 The results: With Flexkeeping, Hotel Oderberger Berlin transformed housekeeping from a manual, paper-dependent process into a streamlined digital operation that reduced admin time, accelerated communication, and boosted productivity by 89%, all while improving team clarity and reducing stress.

By digitizing room assignments with Flexkeeping, Hotel Oderberger reduced the time spent on daily room distribution from 60–70 minutes to just 10 minutes, saving more than 30 hours each month.
Task communication between reception, housekeeping, and maintenance is now 70% faster because requests are created and delivered instantly in the system, with all teams seeing updates in real time instead of relying on phone calls.
Overall productivity across the operational team increased by 89%, as staff immediately adapted to the simpler digital workflows, could act on live status updates, and experienced significantly less stress in their day-to-day work.

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