OPERATIONS

The Remington Orange achieves housekeeping triumph with Flexkeeping

Verified case study Hotel Tech Report has reached out to hoteliers at The Remington to verify this case study.
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The Remington Orange wanted to improve staff organization, motivation, and communication. After partnering with Flexkeeping, they solved all three issues and created an unstoppable housekeeping team in just one month!
Why it matters: The Remington Orange focused on improving cleaning quality and time management by switching from paper boards to housekeeping software to ensure they fulfilled all housekeeping goals and targets.
  • Flexkeeping empowered staff to take control of daily operations by helping them organize and automate daily operations. Managers also have more control over team performance thanks to insightful reports.

Top 3 Core Objectives: The team identified three main objectives that would help daily operations get carried out more efficiently.
  • Improve and automate communication: Move away from the chaos of paper & WhatsApp chats that prevent prompt reactions and result in staff running all over the place to get information or solve issues.

  • Better organization and insights: No more huge stacks of paper or infinite pre-arrival checks. The management needs access to actionable insights without spending endless hours collecting data.

  • Happier, more efficient staff: Answer their staff's calls for a less stressful and better-organized workload. By introducing Flexkeeping, the Remington Orange is bringing housekeeping up to the 21st century with the help of modern technology.

Flexkeeping

Remove the heavy lifting for housekeepers

Innovators Mentioned

The Remington
Flexkeeping
AT
Alex Tran
Hotel Tech Report reached out to Alex Tran who verified this case study.

Room Division Manager

The Remington

"No matter where I am, I know precisely what's going on just by glancing over Flexkeeping. I am finally able to have a full grasp of hotel operations! Now we can also show our staff that there is a career beyond just cleaning a room."

Alex Tran

Room Division Manager

👍 Room Division Manager Alex Tran said that his team now has absolute confidence that what they see in the system reflects reality. They can focus on creating a lovely arrival experience for the guests and wow them before they enter the room, where they are impressed again because the space is spotless.:
  • "No matter where I am, I know precisely what's going on just by glancing over Flexkeeping. I am finally able to have a full grasp of hotel operations! Now we can also show our staff that there is a career beyond just cleaning a room."

⚖️ The selection process: During their research process, Alex Tran evaluated Flexkeeping's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Flexkeeping was the best fit solution:
  • Room Division Manager Alex Tran said, about their decision: "I knew this would be the perfect marriage between what we needed and what you guys could provide. And I'm thrilled with what I've seen so far. You have me as your biggest advocate!"

📈 The results: In just one month of using Flexkeeping, The Remington Orange has significantly improved its daily operations and staff motivation.
  • Optimized, fully digital communication: Tasks are automatically assigned and their statuses synced, so everyone knows exactly when and what has been done. 100% paperless communication also means that hotel operations have become more green and efficient.

  • Automated housekeeping management system: Where once was uncertainty and frustration, now there is trust. The staff knows the managers are looking at their work constructively and consistently. Any details affecting guest satisfaction are now reportable and trackable in an easy-to-see dashboard.

  • Full access to data: All hotel data became available in one place. Anything captured in reports is celebrated as a win, given back to each team member as constructive criticism, or used to develop a better training plan.

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