Digitized operations in a traditional Munich hotel

OPERATIONS

Platzl Hotel Munich, a 168-room 4-star superior hotel, uses hotelkit to manage shift handovers, repair orders and internal communication in one app. Today the team logs around 400 handovers and 315 repair requests per month and implements 70% of employee ideas.

Why it matters: Many hotels lose time because information sits in emails, paper logs and people’s heads. Platzl Hotel shows how one central app can cut that search time, reduce stress in the team and give managers a clear overview of open tasks.

hotelkit is an app where hotel teams share information, hand over shifts, report repairs and store SOPs. At Platzl Hotel, every department uses it daily: a staff newsletter at the start of each shift, digital handovers, all repair orders for Maintenance and a central handbook with the hotel’s quality standards.

Top 3 Core Objectives: Platzl Hotel wanted one central place for all team information, so staff could find what they need quickly and departments could work together more smoothly.

One central platform: Bring handovers, daily updates and internal messages together in one app instead of emails, paper and word of mouth.
Clear repair workflows: Give the Maintenance team a full overview of all open repair orders so they can plan workloads better.
Shared team knowledge: Document quality standards and know-how from all departments in one place that every employee can access.

Innovators Mentioned

Platzl Hotel Munich

hotelkit

Jens Zelletin

Rooms Division Manager

Platzl Hotel Munich

Heiko Buchta

General Manager

Platzl Hotel Munich

"Our work really has become easier with hotelkit – all information and events are collected there, and you can’t inform your colleagues of anything they don’t already know."

Jens Zelletin

Rooms Division Manager

👍 Rooms Division Manager Jens Zelletin said that Everyone stays informed:

"Our work really has become easier with hotelkit – all information and events are collected there, and you can’t inform your colleagues of anything they don’t already know."

⚖️ The selection process: During their research process, Heiko Buchta evaluated hotelkit's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that hotelkit was the best fit solution:

General Manager Heiko Buchta said, about their decision: "Our work really has become easier with hotelkit – all information and events are collected there, and you can’t inform your colleagues of anything they don’t already know."

📈 The results: After a 30-day test with three departments, Platzl Hotel rolled hotelkit out to the whole team. Today most internal communication runs through the app, and staff spend less time searching for information.

Around 400 shift handovers per month are done digitally, and a daily newsletter keeps every employee up to date at the start of their shift.
Maintenance tracks about 315 repair requests per month in hotelkit and only accepts repairs logged in the app, giving them a full overview of open orders and workloads.
Around 5 new employee ideas are shared each month, and 70% of them are put into practice.