How the Radisson Blu Dubai Improved Property Repair Efficiency Through Digitization

OPERATIONS

Prior to the implementation of hotelkit, the engineers at the Radisson Blu hotel Dubai Deira Creek had their hands full with noting down repair orders that were coming in over the phone, while at the same time keeping up with the daily operations. In this interview Neeraja Anil, Assistant Maintenance Manager, describes in what way the hotelkit Repairs tool has changed the management of repairs in the Radisson hotel for the better.

Why it matters: The lack of an appropriate communications system was very challenging for Radisson Blu hotel Dubai Deira Creek. When it came to registering an incoming repair order, writing it down and tracking its progress, they were always faced with major communication barriers that required a significant amount of effort to overcome.

Add repair orders in two simple steps, complete with pictures, so your team doesn’t accidentally fix what ain’t broke. The Repairs tool suggests a repair order receiver, allows you to set deadlines and assists in using currently available resources efficiently.

Top 3 Core Objectives: The hotel searched for a solution to submit repair orders quickly and detailed as well as to keep an overview on scheduled maintenance work.

Submit repair orders fast: Thanks to the hotelkit Repairs tool, the time needed for the repair order process from the receipt of the repair down to the rectification of the damage has been drastically reduced.
Create detailed repair orders: Details, such as pictures, can be added to the repair orders. The auto-complete feature also spares you from typing in all the details such as the location, room number or responsible person.
Oversee scheduled maintenance work: All maintenance works are configured as tasks in hotelkit. As soon as a maintenance work must be dealt with, the maintenance of the cooling system, engineers receive a notification in hotelkit.

Innovators Mentioned

Radisson Blu Dubai Deira Creek

hotelkit

Neereja Anil

Assisstant Maintenance Manager

Radisson Blu Dubai Deira Creek

Patrick Apostolo

Corporate Operations & Business Transformation Director EMEA

Radisson Blu Dubai Deira Creek

"Thanks to the hotelkit Repairs tool, the time needed for the repair order process from the receipt of the repair down to the rectification of the damage has been drastically reduced."

Neereja Anil

Assisstant Maintenance Manager

👍 Assisstant Maintenance Manager Neereja Anil said that she was thrilled to find a tool that drastically reduced the time it took to submit repair orders.:

"Thanks to the hotelkit Repairs tool, the time needed for the repair order process from the receipt of the repair down to the rectification of the damage has been drastically reduced."

⚖️ The selection process: During their research process, Patrick Apostolo evaluated hotelkit's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that hotelkit was the best fit solution:

Corporate Operations & Business Transformation Director EMEA Patrick Apostolo said, about their decision: "We chose four products that we wanted to take a closer look at. These were tested over a period of four months in four similar hotels. By means of a criteria catalog, these platforms were tested and evaluated by hotel teams, area offices and headquarters. In the end, hotelkit stood out and was able to impress everyone involved in the evaluation phase."

📈 The results: With hotelkit, repair orders are transmitted faster, more structured and detailed than before in the Radisson Blu Dubai Deira Creek. In addition, the Maintenance Manager keeps track of all ongoing repairs and planned maintenance work.

If a member of the housekeeping team detects a damage during cleaning, he can digitally note it in the hotelkit Repairs tool. The engineers then immediately receive a notification.
It’s possible to add photos to the repair order; this allows the person that detected the damage to provide the engineers with a detailed description of the damage.
The statistics feature can be used to figure out, when most repairs are generated and how long the rectification of these damages generally takes.